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CB Car Dealers Subaru Customer advocacy/ company ethics decisions
Subaru

Subaru review: Customer advocacy/ company ethics decisions

L
Author of the review
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I opened a case [Case # [protected]] on my 2012 Forester. It is under 100,000 miles. It qualifies for the oil consumption replacement. The advocacy treated me like a second class citizen, I had to continually call to be heard. I know I am asking Subaru to work outside the year parameter of 2020, but considering the fact this piston ring issue still prevails, I believe the ethical thing is to fix it. My car is sitting at flatirons Subaru waiting a decision. If I am forced to deal with this on my own, I will end up paying off a car I cannot drive. I was offered a $750 coupon to buy a new Subaru, $500 to sell car internally. Which from my perspective is not conducive, I owe $13,000 on this car. When I told the advocacy person I cannot afford to buy a new car, I was then only offered $350 to pay for diagnostic. I was willing show paperwork on maintenance records, etc, I was not given that courtesy. I have driven Subarus a long time, 4 of them to be precise, this experience has really changed my opinion in my loyalty.

Desired outcome: For Subaru to replace my small block so I have a car that's driveable again.

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  1. Subaru Contacts

  2. Subaru phone numbers
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  3. Subaru emails
  4. Subaru address
    Ebisu Subaru Bldg, 1-20-8, Ebisu, Shibuya-ku, Tokyo, 150-8554, Japan
  5. Subaru social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2025
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Subaru Category
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