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CB Car Dealers Subaru Complaints #82-101
Subaru

Subaru review: 6000 mile service

S
Author of the review
5:51 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

My soul and I have spent the last two days recovering from a 13 hour trip to Ballard, Washington. We live in Capitol Hill, which is a short bus ride away. The reason for the excursion was to have my 2017 Subaru Impreza in for its scheduled maintenance. That was to be at 8:30 am on Friday, April 30, 2021. The vehicle was to be ready at 4:30, and I was to receive a text message. I did not receive a text message, so I stopped into the office on Leary Way to inquire when the service would be complete. I was told to speak with the representative who helped me earlier. I said that I did not know who that was. I was then asked to wait in line. While waiting in line, a couple with two young children began staring at me. I became uncomfortable and left the building. After a few minutes, I reentered the building and asked one of the sales representatives when my car would be ready. I was told to wait in line. After being ignored, I left the building. I then called the company from outside and was again asked for the name of the representative who had helped me earlier. I left.

After another hour and 15 minutes, I received a call from the representative who had helped me earlier. He informed me that my vehicle was ready for pickup, but that the store was to close at 6:00. It was around 5:51 pm and I had walked 0.7 miles to the Target on Leary Way. I asked whether the key could be placed on the dash in the vehicle so that I might pick it up. I was told "no."

My only option at that point was to return to Capitol Hill by bus. After making my usual stop at the store, I did not make it home until later that night. It was exhaustive to say the least.

Desired outcome: I want my money back for the vehicle.

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  1. Subaru Contacts

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  3. Subaru emails
  4. Subaru address
    Ebisu Subaru Bldg, 1-20-8, Ebisu, Shibuya-ku, Tokyo, 150-8554, Japan
  5. Subaru social media
  6. Michael
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    Jun 04, 2026
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