The complaint has been investigated and
resolved to the customer's satisfaction
Resolved β€” scam and cheating

On 9/23/08 my wife decides to surprise me with 49ers tickets. She does the best she can do, not knowing the best seating or how to purchase them, she goes to, suposively a scam free website to purchase tickets.

Long and short she browses the tickets and clicks purchase. Next it says 'They Buyer Requires You Contact Him Prior To Buying' So she emails him at the address provided. The guy tells her once she makes payment via western union she will receive confirmation via and tickets will be issued. So she does it, a few moments later she gets confirmation from stubhub, and awaits the tickets. Well they never came and stubhub has no record. My wife is out $279 and stubhub will hear nothing about it.

There response is our terms and conditions are at the bottom of each page. My response is the link is in 5pt and the buy now button is at the top of the screen so who is even looking at the bottom, when the top clearly says 'Fan Protection Guarantee!'

Its BS and I will be contacting the newspapers and radio, if we don't get results!


  • Co
    ColoradoJimH Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dont use StubHub. NEVER buy tickets for clients through StubHub. Read more at:

    1 Votes
  • St
    stubhub Feb 10, 2009

    Well to tell you the do you feel about making a transaction that you know you have no way of tracking?? I'm sure you've heard about people doing western union, plus your buying from stubhub, read the Fan Protection Guarantee, it's there for a reason, i'm sure if you had read it you would've notice that it says stub hub doesn't let buyer and seller communicate.

    0 Votes

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