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StorageMart

www.storage-mart.com

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2.7 12 Reviews 21 Complaints
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StorageMart Complaints Page 2 of 2

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StorageMart I have been renting a unit from Storage Mart in KC since October

I have been renting a unit from Storage Mart in KC since October. They require you to pay for insurance on their unit each month as well as rent. I was involved in a near death domestic violence situation that resulted in a few hospital stays as well as moving to a domestic violence shelter (why I needed the unit). The shelter was working with the storage unit, who switched managers in the middle of this, to get the forms so they could pay my storage fees and insurance on my behalf as I was in the hospital and then recovery. We finally got everything caught up in June. We had asked for the total through August 1st because I had found my house but it wasn't ready until July 10th. July came around and I was surprised by my unit having an over lock on it saying I didn't pay July. So I paid for July immediately and the over lock was taken off and everything was made whole before I opened my unit. Upon entering my unit I noticed the floor was wet. I grabbed a mattress and bed frame out and they were wet, molded, and smelled terrible. I then went to the manager of the building who would not even come look at the unit where the storm drain had backed up into my unit. I had been moved from one unit to this one. It was brought to my attention that this was fixed just a day prior to me moving in by the new manager on July 11. He said the unit should not even be rented as they have had issues with it before. I filed a claim with the claims department. She called me Aug 25 to tell me they were not covering my unit because my rent was late thus voiding my insurance. I still paid for insurance every month as a separate line item and my payment was late due to not having proper forms from Storage Mart and then being told we paid through August by customer service and then finding out I did not pay for July. I also don't understand how their unit can be faulty, they repair it, put my stuff in there and the same issue happens and now they are not responsible. My whole life was in that unit. Things like my grandmothers China hutch that can't be replaced along with furnishings for my home. If I had stored bleach in my unit and it exploded cthus causing damage they would expect me to pay regardless of insurance. Just as I expect them to honor the insurance I paid for as well as accept responsibility for their faulty equipment. I was paid up on my unit when damage was discovered and I had on time payments for October and November (remember the unit had recently been repaired but I was not informed until July) so I can't see how they know at the time of damage I did not have coverage. Also, they made sure the shelter paid over 800 dollars to them to catch me up which did include insurance payments each month. I just want to be made whole for the loss that occurred and them to take care of yhe ruined stuff in my unit and stop charging me rent.

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Tracy Jean Cosner
Des Moines, US
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Apr 19, 2023 5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My unit was broken into. I filed claim on Mar 10. No results or contact back except a covid excuse

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StorageMart is ranked 21 among 80 companies in the Shipping and Logistics category

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