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Couch was falling apart in less than 2 months. Contacted customer service as everything directs you to do. No help. THey said there is a 1 month return policy.
Sent out a service guy and they will not repair under warranty ( I dont think it is even repairable as it is ripping in numerous places and cusions are sagging in.
Customer service then emailed-no call or letter-just an email saying sorry-we wont repair-looks like your fault! How is it my fault? We didnt rip the darn seams in 3 places-HUGE gaping holes now 3 months later. They claim our warranty is void becuase it looks like poor use! THe tears are all inj the back-claimed we must have sat on the BACK of the sofa.
The arm rests feel like hollow cardboard and you cant put weight on them at all. The quality is so poor, you'd think we bought it at value city!
Calls were forwarded to management voice mail and were not answered. Emails were not returned. how can they sell us crap and void the warranty after 2 months?
Funny thing is I filed a Better business bureau complaint and got a reply that they received a satisfactory solution from seller and they closed my complaint case! Now I see why I've hear the BBB has "favorites".
After submitting claim for leather couch cushions, that were cracking, I was informed by steihafels that the warranty company had gone out of business ( 3 months after purchasing couches) and there was nothing that they could do for us. Basically told us we were ### out of luck! Will never shop there again !
After jumping through hoops, my wife received the same response you did, here in Madison. She finally talked to a manager, and they are refunding the $180 we paid for the warranty. Not ideal, and it pisses us off, but it's better than nothing. May want to give that a try...maybe try to call the one in Madison?
Wow you sound like a complete idiot. So you destroyed your couch and expected someone to give you a new one. You should take your government check over to "get it now" and find yourself a real deal. Can't believe they even let people like you into retail establishments. Walk in with your spandex on carrying an extra 20 lbs in the wrong places jiggling and stuff. Get yourself together. All I can say is wow. You sound like a punk that wants hand outs. Love your government cheese... now get off your sisters computer and stop hogging her Internet so her kids can get their homework done.