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STC review: poor customer service! 60

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12:00 am EST
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Beware of attempting to complete the activation of phone service with STC! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the F#$@ out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

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60 comments
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Naveed Nisar
, US
Sep 04, 2018 2:44 am EDT

I have already internet in my home i just shifted from old home to new home that's why i need to transfer my old services here technician came and he solve but he said i will come back untill i finish my another client i give me another phone number and he put wrong cables for me now he close the mobile kindly check and tell me
[protected]

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Mohammed133
, US
Sep 03, 2018 10:05 am EDT

Unayzah — STC wifi broadband Lines Very very slow plz solve this problem soon ... plz

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Philip Ambu
, US
Sep 01, 2018 6:35 pm EDT

We bought STC data plan at Dammam Hotel staff using his visa number. But when I bought a recharge coupon it cant be recharge. I need help.

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shahzad umer khan
, SA
Sep 01, 2018 9:55 pm EDT

I changed home so please change my land line and net line
I already complain but no response
[protected]
My mobile number [protected]
I'd. [protected]

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Fahad gujjar
, US
Sep 01, 2018 6:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please sir slove my problem internet is very slow working 2 months before good but now is very bad service not good working slove the problem other waise i am close the conection.

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shah1234567
, SA
Sep 02, 2018 12:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear i want to closed my land line # [protected] ASAP i pay three month with out using and now again you send me invoice of 758.62 SR. why you sending it even i closed my telephone line in tahliya street office and that time i pay 500 SR.

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Arbabahmed
, US
Aug 29, 2018 12:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

عميلنا العزيز ..
جاري تفعيل اشتراككم في خدمة انترنت لا محدود
لهاتفكم رقم [protected]
اسم المستخدم و كلمة المرور:
User Name: [protected]@stc.net.sa

Since 2 weeks we are waiting for technician, two time schedule appointment from STC but no one came, no one responding.

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Chaudhry Nisar
, US
Aug 20, 2018 9:27 am EDT

My landline no is.[protected]
I have paid bill. Sr 595.66 at 9.27 am date 19-02-2018.
Name : muhammad azam nazir
Iqama no ; [protected]
Bill no : [protected]
I have paid bill but my home brand not working.
Please sir solved my complaint.

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Leenm123
, SA
Aug 21, 2018 7:29 am EDT

The Internet connection of our home is really slow and bad. We always pay extra money in order for it to be faster but there is no change. At times it's even worse. Horrible stc connection we better change to mobily company.

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Gretchen Baido
, US
Aug 20, 2018 2:12 pm EDT

I forgot my password in my account my stc and i need to retrieve it but i can't. Because my sim is blocked and i need to get the puk sim to open my simcard again. Please help..

I forgot my password and my sim is blocked. Please help how to recover both. Thank you

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Khan223
, SA
Aug 15, 2018 5:35 pm EDT

Hi stc I am Asif my landline number is [protected] my internet speed is very slow Even no have 1 mb so plz solved my problem as soon as possible
Asif [protected]
Iqama nmbr [protected]

Thanks sir

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Mohammad Saifi
, US
Aug 14, 2018 3:50 pm EDT

Dear sir.
my stc landline wifi connection is very slow please repair my connection. I called before 15 try but I have no come responce
my mobile no, [protected]
phone no. [protected]

mohammad saifi ansari
mohammad saifi ansari
, US
Aug 14, 2018 6:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir.
My landline internet is not working before 8days, please help and repair my connection
For account no.: [protected]
Service number: [protected]

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Chaudhry Nisar
, US
Feb 20, 2018 8:47 am EST

not working internet.

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Rizwanullah
, SA
Oct 03, 2017 6:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid the bill last week and today I can see another bill which is not correct.

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shibin shaji
, SA
Oct 02, 2017 4:57 pm EDT

i need technically support y because my stc fiber connection not working red light.

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mohamed azar
, US
Dec 29, 2016 3:19 am EST

my stc modem not working
my land line no 4010212

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Nethater
, SA
Sep 16, 2009 3:23 am EDT

We transfer to a new house, I made a request for transfering my landline and DSL last week of August and then I keep on following it up to 907, everytime I wil call they are always telling me "Inshala they will come to you tomorrow" we're in the midst now of September but still they are telling me that the technician will come to you tomorrow. They are are not giving specific date if that tomorrow is on Year 2010 or what! If they are offering the service they should be consistent that they can accomodate every request they are attending... Bad words are not enough to explode this fxxxxxg feeling.

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fasmir
, LK
Aug 17, 2009 7:18 pm EDT

im Razy

if there is mob or big there it will be STC also i ask to 907 our DSL Network is problem more then 2 months tel-[protected], [protected].

i whas call 907 they still our request is still pending.

thank you

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Murad
, SA
Jun 04, 2009 8:54 am EDT

If there is a mob or big thier, it will be STC. I don't believe it take me to apply for new telephone to my new house more than eight (8) months and once I call them they still your request is still pending.

If you get angry and tell them you have a poor service they hanged up on you.

I wish first to change their name because they don't deserve it. Second, they get broken.

Man if big companies in world get broken why this company don't. Because they are big crook