The complaint has been investigated and
resolved to the customer's satisfactionResolved State Farm Insurance — renters insurance
resolved to the customer's satisfaction
I had State Farm renters insurance on my apartment when I was attending college in Colorado Springs I paid on time and always locked my doors and windows to keep out possible intruders. One night after getting into a fight with my girlfriend I had gone out to drive and calm my mind I was gone roughly 24 hours total and when I came home my apartment door had been pried open and their were obvious marks on both doors and the windows. My laptop I use for school and my desktop I had as well as my TV one of my couches and pretty much everything I had other than my bed were stolen I immediately contacted police and filled out the report I didn't even think about insurance covering it until my leasing office reminded me that theft is covered by renters insurance. So I call state farm and provide them with all the information including serial numbers for the items I had them for and I gave them values lower than the actual value of all of my things because of the age of some of them. I then get a call from some rude claims adjuster asking for receipts for things I purchased new and used both I had had them for well over 5 months and honestly didn't know I needed to keep the receipts when I explained I didn't have them she screamed at me and told me I was irresponsible and all of this ###(I am a 21 year old college student living alone for the first time) she hangs up on me and the next day I get a call from the state farm special claims adjuster(this one was rather polite) she explained she needed to come out and view my apartment I agreed and she came out and at first everything was pleasant and then she starts interrogating me asking me where I was that day(nearly 2 months later) I gave her the best answers I could although at first I told her I was at a show that night because I had mixed it up with another night. Either way she left and said I should hear something in 3 weeks I had to fill out this paper and go get it notarized which cost money from MY pocket the paper I was given was extremely confusing and NO ONE from state farm was willing to help me figure it out. I sent it in and got another letter 2 months from then saying they hadn't received the last one I again fill the stupid thing out and have it notarized at my expense mail it in and then 3 more months later I was sent a letter saying they were denying my claim and I am basically out the $10, 000.00 I wanted(the actual value was closer to 26, 000 but as I said I took value away for age and some of the items being purchased used) to replace my property. I have photos of most of the property and the recovery disk for the two computers as well as a manual for the television that was stolen and EVEN-THOUGH one of my items was recovered from a store where it had been pawned by someone else they said I did not own that stuff and basically threatened to charge me with insurance fraud if I didn't just take it up the ### from them. I got a letter one month later canceling my policy and a refund of 81.00. I doubt state farm will ever make this right and I think everyone deserves to know the truth about this horrible company. Due to the denial of my claim they lost both of my grandparents(around 40 policies alone), my parents(another 15 policies), and many of my friends as customers. I don't think I can do anything to get the compensation I deserve but atleast I can put the word out about this HORRIBLE company. Isn't paying for protection and then having it denied when you need it kind of like what the mafia used to do?