Menu
Stanford Health Care
Stanford Health Care Customer Service Phone, Email, Contacts

Stanford Health Care
reviews & complaints

stanfordhealthcare.org
stanfordhealthcare.org

Learn how the rating is calculated

1.5 54 Reviews

Stanford Health Care Complaints Summary

7 Resolved
47 Unresolved
Our verdict: With Stanford Health Care's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Stanford Health Care has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Stanford Health Care. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Stanford Health Care reviews & complaints 54

Sort by:

Newest Stanford Health Care reviews & complaints

ComplaintsBoard
T
7:27 pm EST

Stanford Health Care id photos

I went into today to get my ID photo taken. The male sitting on the right on the room closest to the door presented poor customer service. I stood outside at the waiting line for about 3 minutes to be called in, however he was not aware I was there until I popped my head in and asked me what I wanted. He told me to hand me the relevant paper work and sit down. His voice was very quiet and his words mumbled together. When I asked him to repeat what he said, he did it reluctantly, did it in a very rude manner, and continued to mumble so it was quite hard to understand. He sounded and appeared very unhappy to help me take my photo. He took my photo and when I asked if it was ok, he nodded. When I asked if I could see it or if he thought I should re-take, he said no. He was very short and extremely unpleasant. Please, make efforts to re-train staff about customer service and speaking loudly/clearly.

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
O
7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stanford Health Care Wrong insurance information is entered into my record

A wrong insurance information was enter into my profile. I never use United Health Care provider. I don't understand why it was in my record and the billing office sent me bill of $959.50 due to the insurance company did not pay for it. I paid the bill without checking the details of the claim. Today I just found out I am not responsible for the charges because they did not bill to the correct insurance company. Both the doctor's office and the billing department said that this is what they have in their system.
I want to have my money back and they said the bill is too old to be reimbursed. It's SHC mistake to have a wrong insurance information. I never provide UHC information to them because I don't use UHC and I don't have UHC insurance card. I am so upset they don't own their mistake and blame on me for not calling them to discuss this earlier. Especially the billing representative called Michelle and she was impatient and rude. I asked for her last name and she said she cannot tell me. I also requested her to give me the UHC phone number so I can call them to find out the details and she did not provide me the phone number. I made a second call and talked to another representative and he provided me the number. He was more friendly and professional.

SHC service is horrible. My daughter had requested the medical records sent to her referral specialist in order to see her specialist. For months she still not able to see her hematologist because they did not get her medical records. Their DB system suck.

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
D
12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stanford Health Care Making appointments

I am Stanford Staff employee and for two years have had Stanford Health Care Medical Insurance. In two years difficulty making appointments.
1. Blake Wilbur. Dr. Sokol. Refused to accept appointment. About 3 weeks ago from 10/11/18.
2. Los Altos Primary Care Clinic. Had no one to provide treatment. Los Altos Clinic San Antonio Rd. Appointments always difficult. Turned away from clinic 10/11/18.
3. Redwood City Ortho Clinic. Very slow. Very hard to get appointments. 2017 & 2018.
4. Eye Clinic Watson Ct. Appointment made for early July 2018. Cancelled but never notified.
Stanford. Health Care. You have some serious coordination issues!

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
O
12:27 pm EDT

Stanford Health Care Incompetent care in hospital and clinics

March 26-29, 2017, I took an ambulance to stanford emergency room because I could not exhale air. The emergency room places patients right next to each other and there is no space between the beds. The doctor asked me to scoot to the end of my bed to put an iv in my arm. The doctor ignored that I told him I was allergic to albuterol. I was admitted to the hospital, I was having attacks every two minutes caused by bronchial spasms where I could not breathe. I could have been treated in the emergency room with the right medication and released. But they ignored my symptoms. I was injected with narcan and morphine. I am not a drug addict and I was not overdosing! They misdiagnosed me saying I had sepsis but I did not have any
of the symptoms. The doctor on my case never came to see me until I requested to be discharged after they came at 2:30am and dumped me in a nurses lounge with a bunch of sick people.
After getting a referral to a spine clinic and doing a mri I was not allowed to see a spine doctor

Read full review of Stanford Health Care and 1 comment
Hide full review
1 comment
Add a comment
P
P
phil delprose
, US
Apr 26, 2019 3:34 pm EDT

I am shocked! I went for a 5-10 minutes consultation. They charged me $697!
Is this for real? Never go there again!

ComplaintsBoard
D
6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Stanford Health Care Medical malpractice resulting in permanent brain damage

David M. Hack
2597 Gary Dr.
Soquel, California 95073
[protected]

This case is complicated because I have multiple health problems and there have been medical errors in my treatments from several different medical facilities. Specifically, Stanford Hospital and Santa Cruz County’s Psychiatric Health Facility (PHF). I have been lied to and misinformed by Stanford Hospital's neurosurgeons and cardiologists within their Neurology and Cardiology Departments as far back as 2004. As a result, I lost a steady and decently paid profession back in 2010, suffer from cognitive and psychological impairments, and have been driven to financial ruin and have placed unnecessarily difficult burdens on my wife, which has damaged my marriage. I have difficulty putting together cognitive thoughts and sentences which destroys my ability to write and remember random thoughts. My balance, which affects my ability to surf, kayak, mountain bike and other extreme sports I used to enjoy, is gone. The pain and numbness in my face, prevents me from playing my harmonica and clarinet, causes my teeth to be crushed together until they break. I have to take pain killers before any dental cleaning or dental work is to be performed as my dental records would prove. Because Stanford Hospitals Cardiology failed to provide me with my prescribed medication during open heart surgery, I ended up with severe brain damage. Because of this acquired condition and living with over a decade of pain, frustration and addiction to opioides and benzoids, with little hope of complete recovery or leading a normal life, I tried to take my own life back on November 6th 2015. This ended in being revived at Dominican Hospital (Dignity Health), only ironically, to be the recipient of further medical malpractice by the Telecare Santa Cruz PHF lock-down facility during November 8th-12th 2015 who, like Stanford Hospital in September 2014, removed the daily medications I had taken for years, thus triggering in me grand and petite mal seizures and psychosis, which led to another emergency ambulance ride to Dominican Hospitals ER, then neurological ward, hospitalization and permanent cognitive impairment.
My first examination came from Santa Cruz Neurologist Cathleen Miller, MD. Back in August 2004 she ordered an MRI and called me and told me that I had a brain tumor at the base of my brain, and the prognosis of a successful operation of my “trigeminal Schwannoma” was good. On October 14, 2004 Dr. Griffith Harsh a Stanford neurosurgeon and co-surgeon Dr. Robert K. Jackler damaged my trigeminal nerve during retraction while removing a benign brain tumor. After the surgery, I had severe and frequent pain and dizziness in my head and numbness on the left side of my face and mouth. Out of concern, I scheduled a return visit. Dr Harsh, I was told, would not be available for another six months. I waited and had another MRI and was told everything was fine. I was told to chew gum to relieve the numbness on the left side of my face. Still not satisfied, since my teeth and face were becoming disfigured and my jaw bone on the left side of my face was protruding with my teeth growing together, breaking the ones next to them as my dental records will show, I made a return visit and was told the same thing. The Stanford physicians never discussed my trigeminal neuralgia (which is damage to the trigeminal nerve) or its cause. I made a request for records from my neurology files and received a DVD showing a series of radiology images and nothing in writing even though I requested written reports. These images made no sense to me and my belief is that it was another stall tactic to try and hide the truth about the actual severity of my condition.
I decided to get a second opinion because I had long lost faith in Dr. Harsh’s opinions because the pain was unrelenting. I scheduled an appointment with another Santa Cruz neurologist, Dr. Joydip Bhattacharya in 2012, who took one look at me and told me I had trigeminal neuralgia because of the discoloring and facial distortions on my left side. He told me it is one of the most painful conditions know to man. All of these signs were there when I had cardiac and neurological appointments at Stanford.
I had received a discharge package from Stanford Hospital on October 17th 2004. In 2015, I found a sealed white envelope while digging through medical papers for 2014 tax reasons. In this sealed envelope was a 10 year old report from a caregiver named, Hazel Cabral and e-mailed from Thomson Health care, saying I had trigeminal neuralgia of the brain from the 2004 surgery. This document outlined every symptom and problem I had developed over the past decade. It did not say where my Trigeminal Neuralgia came from, that it was caused by my Neurologist Dr. Harsh. This document did tell me to call Stanford for help if I suffered any problems. I did call and was ignored.
On May 15th, 2013, I even drove myself to Stanford’s ER because I was awake for 2 nights with massive headaches and nerve seizures and ongoing numbness on the left side of my head. My discharge instructions stated that I suffered from a Headache, General, and Without Cause. What they did was give me morphine when I arrived in the morning and discharged me when I awoke that afternoon. They said there was no record of my having any medical problems pertaining to my complaint, even though there is a massive scar from the center of my head, in the hairline, all the way down to the front of my left ear. I have titanium plating and pins all through a large area where the cranial surgery was initially performed.
All my attempts to get Stanford to help me understand what had happened to me failed because they withheld information from me each and every time I had an appointment or procedure done with them. I have been trying for years to get an answer from Stanford as to why this brain tumor surgery had caused so much pain in my head, suffering, loss of balance, and cognitive impairment with memory, sequencing and focus. I was told on numerous visits that everything was fine. They never gave me an answer and thus did not work with me to get more control over the condition. However, I have finally obtained documents and explanations by other neurologists (Dr. De La Motte of Sutter Health Care and Dr. James hill of Stanford) who saw the doctor notes from Stanford that there was a surgical error. In hindsight, I believe that if they admitted to the surgical damage, I may have had dialogue with them to explore an adequate treatment to alleviate some of the symptoms. In addition, there has been no accountability or adequate medicines prescribed by Stanford to treat seizures I’ve been having all along.
In April 2014, I had finally convinced Stanford Neurology to take a look at my Trigeminal Neuralgia and showed up for the doctor’s visit. On my way to the doctor’s office, I collapsed in the Stanford Hospital entrance way. I was taken to cardio and given an “echocardiogram examination which showed my Ebstein’s Anomoly with a left ventricle outflow obstruction measuring 86mmHG at peak and severe tricuspid regurgitation with an estimated ejection fraction of 59%.” It was decided then that I needed the open heart surgery.
On September 2nd, 2014, after open-heart surgery for this heart condition I have had since birth, I had a bioprosthetic valve replacement and the installation of a hybrid duel chamber pacemaker. However, the doctors deprived me of my prescribed medications during my entire stay even after I reminded them of the medications importance to my well being. The withholding of this medication began to take its toll after surgery which resulted in triggering massive seizures and psychosis. This occurred even after my now retired primary care physician, Dr. Bernard Hilberman, told me to make sure I received my prescribed medications while under Stanford’s care, and called the Stanford Cardiology Department and informed them that improper procedures in taking me off these medications could result in more brain damage or death. I had been taking 10MG oxycodone four times per day and 1 MG alprazolam four times per day to try and ease the pain coming from my head and manage the chronic pain disorder I suffered from. My stay at Stanford turned from an initial plan for a 5-day heart operation and stay, into three weeks at Stanford and one week in a managed health care facility in Santa Cruz. This unexpected lengthy hospitalization was due to my observable psychoses which resulted in cognitive damage from massive and continuous seizures over many days. This has had a degenerative effect on my physicality and mental state. So much so, that I gave up hope and tried to end my life on November 6th 2015. A few months after the open heart surgery, I had to return to Stanford to have my pacemaker surgically removed and a faulty wire (more permanent wire, as Stanford put it) replaced, and was strictly given the medications I was not allowed before, religiously, by the hospital staff, probably to keep me from having go through what I went through before, being taken screaming from the ICU to the Neurology ward for days of continuous neurological monitoring.
I feel I am owed some form of monetary compensation for the malpractice committed by Stanford Hospital and the PHF where once again, because the attending physician did not attend to my medicinal needs, I was taken, by ambulance, to the Emergency Room at Dominican Hospital on November 12th 2015. My family can testify that I was actually having seizures the day before I was taken to Dominican ER while at the PHF lockdown facility and that family members informed the PHF facility staff multiple times that I would seizure if my medication was removed. This near fatal situation at the hands of medical professionals is well documented in a lack of administration of medicine in my discharge papers from this facility.
This situation occurred after a scathing Santa Cruz County civil grand jury report on May 21st 2014, attacking the Santa Cruz County jail staff and medical personnel for allowing 7-inmate deaths in an 11-month period.
While at Dominican Hospital this past November, and with dialogue between the physicians, psychiatrist, myself and my wife, I began the required treatment to eliminate my opioide addiction with great success. I was released from a psychiatric hold on November 12th rather than the 14-day hold that was placed on me, which would have ended on November 25th, 2015. I am currently off oxycodone, doing so by following the proper procedure of weaning off the medication gradually. My dosage of benzoids has been lowered gradually as well, and I now take 1-MG clonazepam twice daily along with 500-MG Levetiracetam (antiseizure medication) twice daily. These medications are prescribed by my current primary care health physician, Dr. Goodman and my new neurologist, Dr. De La Motte, since I will not go back to Stanford Medical because of the mistrust I feel about their staff. This includes not discussing the surgical damage they cause in removing my brain tumor or having a dialogue with me about the effectiveness of any of the medications they did prescribe, and the way my primary care physician and I were ignored and mislead, especially since we were promised that my medications would be administered, but were intentionally withheld.
In summation, I was not only being treated for a brain tumor during this timeframe but a congenital heart condition, Ebstiens’s anomaly/WPW, in which I underwent several operations and visits to the Dominican Hospital ER. To be frank, I was busy worrying about keeping my heart beating rather than putting time into salvaging my brain. Since my heart condition has gone full circle I feel it is time to concentrate on the brain tumor malpractice issue since my mental state has been irreversibly damage do to cover-up and neglect.

Thank you,

David Hack

P.S. I would like to follow this with a complete health history to establish my health priorities through the past 15-years showing why I put the brain tumor on the back burner until my heart condition was resolved.

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
L
4:37 am EDT

Stanford Health Care Sleep tech

So I was being over seen by a sleep tech named jenna victory. I noticed she was having a hard time treating me as the night processed I saw her take a pill I asked what it was she said a xanax for her nerves. Which ended up making me nervous then as she leaned over I saw scarring from self inflicted wounds then as the night progressed she told me she had became outside friends with patients. Which also made me uncomfortable then told me she is under review of the medical board for a dui... I don't think that's the type of person who should be working. I don't mind people with mental illness working but this one needs to get help

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
B
7:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stanford Health Care Patient safety

Patient Safety is the problem in Stanford Cancer Center Apheresis Department. They hired no related experience nurses to perform complicated nursing procedure. Even after file a formal complaint, no action has been taken. In August, 2014, one patient died during nursing procedure. The other patient received wrong nursing procedure. (The patient supposed to receive Red Blood Cell exchange procedure but end up receiving plasma exchange). There are so many other patient safety issues happen since they hired this inexperience nurses. The manager just ignores it and do nothing. Do your homework before admission!

Read full review of Stanford Health Care
Update by Bingo Hachiko
Sep 03, 2014 8:25 pm EDT

No, I am not pathologist. I am just a small potato. Patient safety is first priority for all the health care professional. I don't want to mention the detail of the incident. The problem is patient safety problem issues happen but the management just ignore it. I just feel sorry for the patients.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stanford Health Care John dupell arrested

John dupell arrested
Works at stanford medical
Email:[protected]@standfordmed. Org

Inmate detail custody information
Name pfn sex race occupation dob eye color hair color height weight
Dupell, john pershing bkf128 m white 04 / 11 / 1947 blue grey 6'02" 220
Arrest arrest charge (S)
Date time city
Code description
Pc 166 (A) (4) m contempt:disobey crt ordr
07 / 31 / 2014 11:24 am pleasanton
Event police report number
4334448 14 - 29895
Booking
Date time booking type
07 / 31 / 2014 01:35 pm onview
Holding facility housing unit
Santa rita jail booking
Gale / schenone hall of justice
Date time dept. Proceeding
08 / 04 / 2014 01:30 pm 701 arraignment
When preparing bail papers, please leave the court date, court time, and court dept. Blank.

Alameda county sealalameda county © 2012 • all rights reserved • legal / disclaimers • accessibility

Read full review of Stanford Health Care and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
johndupell
San Ramon, US
Nov 06, 2014 9:31 pm EST

tanford Medical, Palo Alto, California Complaints & Reviews - John dupell arrested
Stanford Medical Contacts & Informations
Stanford Medical
Posted: 2014-07-31 by JOHN PERSHING DUPELL Detail Custody
John dupell arrested
Complaint Rating: 0 % with 0 votes
Contact information:
JDUPELL@STANDFORDMED.ORG
JDUPELL@STANDFORDMED.ORG
Palo Alto, California
United States
Phone: JDUPELL@STANDFORDMED.ORG
STANDFORDMED.ORG
John dupell arrested
Works at stanford medical
Email:jdupell@standfordmed. Org

Inmate detail custody information
Name pfn sex race occupation dob eye color hair color height weight
Dupell, john pershing bkf128 m white 04 / 11 / 1947 blue grey 6'02" 220
Arrest arrest charge (S)
Date time city
Code description
Pc 166 (A) (4) m contempt:disobey crt ordr
07 / 31 / 2014 11:24 am pleasanton
Event police report number
[protected]
Booking
Date time booking type
07 / 31 / 2014 01:35 pm onview
Holding facility housing unit
Santa rita jail booking
Gale / schenone hall of justice
Date time dept. Proceeding
08 / 04 / 2014 01:30 pm 701 arraignment
When preparing bail papers, please leave the court date, court time, and court dept. Blank.

Alameda county sealalameda county © 2012 • all rights reserved • legal / disclaimers • accessibility
Complaint comments Comments Complaint country United States Complaint category Contractors
Share with others:
Was the above complaint useful to you?
More Stanford Medical complaints
Stanford Medical - Don't trust them

Comments Sort by: Date | Rating
1st of Aug, 2014 by Don Tarr 0 Votes
This means absolutely nothing. Being arrested does not make you guilty of anything. What does this have to do with Stanford Medical? Are you aware the contact and phone information you provided are wrong? What happened? Did he dump you, so now you're getting even?
! Report Spam
0 mins ago by johndupell 0 Votes
Stanford Medical, Palo Alto, California Complaints & Reviews - John dupell arrested
Stanford Medical Contacts & Informations
Stanford Medical
Posted: 2014-07-31 by JOHN PERSHING DUPELL Detail Custody
John dupell arrested
Complaint Rating: 0 % with 0 votes
Contact information:
JDUPELL@STANDFORDMED.ORG
JDUPELL@STANDFORDMED.ORG
Palo Alto, California
United States
Phone: JDUPELL@STANDFORDMED.ORG
STANDFORDMED.ORG
John dupell arrested
Works at stanford medical
Email:jdupell@standfordmed. Org

Inmate detail custody information
Name pfn sex race occupation dob eye color hair color height weight
Dupell, john pershing bkf128 m white 04 / 11 / 1947 blue grey 6'02" 220
Arrest arrest charge (S)
Date time city
Code description
Pc 166 (A) (4) m contempt:disobey crt ordr
07 / 31 / 2014 11:24 am pleasanton
Event police report number
[protected]
Booking
Date time booking type
07 / 31 / 2014 01:35 pm onview
Holding facility housing unit
Santa rita jail booking
Gale / schenone hall of justice
Date time dept. Proceeding
08 / 04 / 2014 01:30 pm 701 arraignment
When preparing bail papers, please leave the court date, court time, and court dept. Blan

J
J
johndupell
San Ramon, US
Nov 06, 2014 9:30 pm EST

Stanford Medical, Palo Alto, California Complaints & Reviews - John dupell arrested
Stanford Medical Contacts & Informations
Stanford Medical
Posted: 2014-07-31 by JOHN PERSHING DUPELL Detail Custody
John dupell arrested
Complaint Rating: 0 % with 0 votes
Contact information:
JDUPELL@STANDFORDMED.ORG
JDUPELL@STANDFORDMED.ORG
Palo Alto, California
United States
Phone: JDUPELL@STANDFORDMED.ORG
STANDFORDMED.ORG
John dupell arrested
Works at stanford medical
Email:jdupell@standfordmed. Org

Inmate detail custody information
Name pfn sex race occupation dob eye color hair color height weight
Dupell, john pershing bkf128 m white 04 / 11 / 1947 blue grey 6'02" 220
Arrest arrest charge (S)
Date time city
Code description
Pc 166 (A) (4) m contempt:disobey crt ordr
07 / 31 / 2014 11:24 am pleasanton
Event police report number
[protected]
Booking
Date time booking type
07 / 31 / 2014 01:35 pm onview
Holding facility housing unit
Santa rita jail booking
Gale / schenone hall of justice
Date time dept. Proceeding
08 / 04 / 2014 01:30 pm 701 arraignment
When preparing bail papers, please leave the court date, court time, and court dept. Blan

ComplaintsBoard
J
11:48 am EDT

Stanford Health Care Bad doctors

If you are a cancer patient and you want to survive, you better for look for a doctor other than Amreen Husain at Stanford Medical Cennter.

She missed diagnosing a tumor for about five years and kept telling us everything is ok, until finally another doctor caught the tumor, but it was too late.

So if you want to live, stay away from Amreen Husain and Stanford Cancer center.

A complaint was sent to Stanford Hospital about her. They said that they performed an internal review, but the review is confidential. They would not disclose to us that they found her to be a bad doctor, but they like her because she makes them a ton of money charging for very bad operations and procedures.

Read full review of Stanford Health Care
Hide full review
ComplaintsBoard
J
12:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stanford Health Care Ignorant nurse

I'm a bit appalled/disturbed by a HEAD nurse's ignorance. I went to visit a friend in the hospital today and the nurse REFUSED to let me see her because of my "rash". When I told her it was psoriasis she said "No, THIS is psoriasis (pulling up her sleeve)". I said, I have chronic psoriasis (btw..genetic condition NOT contagious) and it is all over. Had it since I was 16. She CONTINUED to argue with me that it was NOT psoriasis. How can someone in the MEDICAL field not know that there are different forms of psoriasis? It is disturbing that a head nurse does not know the difference! Guttate, plaque, etc.. She had plaque, I have guttate. I am angry, upset and feel that she should be reported. I respect her right to protect her patients, but at the same time she should be EDUCATED especially when it comes to medical conditions given that she is a NURSE. How do I go about reporting her? Is it pointless?

Read full review of Stanford Health Care and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tamralyne
Groveland, US
Apr 14, 2014 5:21 pm EDT

A Nurse named Kim in the Cancer Center in Block F has been harassing me about my care the other nurses have been pretty good when a person is sick you should not Harass them .4/14/14

ComplaintsBoard
S
8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stanford Health Care No compassion for patients

My daughter is currently a post-op patient at Stanford Hospital. We are very disappointed in the care she is receiving from the nursing staff. They show no compassion whatsoever--they have attitudes one would expect from a free hospital in the ghetto. In fact, I've gotten much better nursing care at the county hospital.

A nurse left my daughter stranded in the bathroom and eventually she got herself back in bed, although it was dangerous and very painful for her to do so. They also left her roomie, another post-op patient, stranded in the bathroom as well and when I went to seek help, the nurse at the station got up and helped her, but was nasty to me in the process. Yesterday, another nurse left my daughter in a chair, where she couldn't reach a call button, for an hour and a half, while she went on break. My daughter cried in pain until a good Samaritan came along.

Another time, a nurse apologized to my daughter when she overheard another nurse being rude to her. She said, "don't worry about her, she shouldn't be working here with that attitude." Ha! At least 50% shouldn't be working there with their attitudes! Also, the nursing stations are like frat houses--party, party, flirt, flirt, party! Are they there to work or reel in a cute resident? It's hard to tell.

We complained to their hotline, and did get a cordial response, but nothing changed as far as the nursing care. We can't wait until she's released so she can get proper care at home. Never again!

Read full review of Stanford Health Care and 1 comment
Hide full review
1 comment
Add a comment
M
M
My son could die
Northridge, US
Jun 26, 2011 3:23 am EDT

I am going through the same thing...but on a much bigger level. If if had not been for me and my son's wife he would have died as least 3 times. The nurses have no compassion, don't come to the room when you ring for an emergency i.e. my son could not breathe and they know that was a big issue. One nurse came into the room when my son could not breathe and said she was trying to help me out she was not my son's nurse. They are rude and the resident doctors are arrogant like we should view them as God and not ask them any questions. In the last 2 weeks they have made noted mistakes that could kill my son. Don't check allergies. Just not good. This hospital is not what people think it is, yes, the equivalent of a ghetto hospital. The last straw was when I got the news from his wife that the doctors said they don't have time to talk to me, his mother, and that I had to be present, even though he requested they do, and they know I live in another town, because he is an adult. Does that make less my son? He is a cancer patient with a disease they know nothing about, while they come back and forth and experiment on him like an animal and tell us we have a lot questions...totally, unacceptable and rude. Unbelievable..I am so scared for my son's life.

ComplaintsBoard
C
1:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stanford Health Care Er physician missed diagnosis

I am writing to alert others to the incompetent care provided by Stanford University Hospital ER physicians and nurses. I went to this hospital ER at the direction of my primary care physician for severe abdominal pain last Friday night. Because I have a history of pain management issues following a botched gall bladder surgery (at Stanford) which resulted in severe complications including abcess and bleeding liver because a technician put a drain into my liver instead of my abdominal cavity, I have been labeled by hospital records a "chronic pain patient". Therefore, when I sought treatment for the severe abdominal pain last friday night, the Stanford ER physician jumped to the conclusion without any tests that this was a reoccurance of the gall bladder pain and from the outset dismissed any other possible reason of the sudden onset of pain. I however would not give into this diagnosis without any tests since I knew the pain was not the same and that I had recovered from the previous episode. The doctor finally agreed to run a scan and when it came back negative she concluded no further testing was needed and refused to listed to me about the possibility of a gynelcological reason for the sudden pain. Without any relief from the pain after being in the ER for 12 hours she refused to admit me and discharged me home with no pain control recommendations. I suffered over the weekend with the same degree of pain and ended up in the Emergency room the following Monday night after seing my internal medicine doctor at PAMF who found a foreign body and felt strongly that there was a gynelcological reason for the pain. The second ER visit was worse than the first in that this ER physician saw me for less than five minutes, ordered an ultrasound and provided no pain relief for over 6 hours. I repeatedly tried to inform the nursing staff that the pain was worse and when I requested to the physician, I was ignored despite the nurse being 3 feet from me. After returning to the ER from the radiology department, my IV had clotted and was no longer functional. When I requested pain medication from the nurse and informed him that the IV was clotted, he ignored the blatant clotted IV (even though the tube was full of blood and not dripped any saline fluid) and proceeded to administer the medication which never went anywhere because the tube was clotted. When I tried telling the nurse that the IV was not working, I had no pain relief because of the non-functional IV and requested to speak to the doctor, I was again ignored. I finally got the attention of a nurse that was not assigned to me and she recognized right away and admitted that the IV was non-functional and needed to be changed to a different site. She then told this to the nurse assigned to me and he again dismissed her findings and ignored me. I demanded to see the physician as I had been there for going on 12 hours, had no tests results, no pain relief and was being ignored. This nurse finally came over and had the odacity to say to me "Well you have had this pain before and you should be used to it before and not be in the ER". I have come to find out that I have a ovarian cyst the larger than my ovary and it is uncertain at this time if this will resolve without intervention. I never did get any relief at the ER and the doctor refused to treat me further. I think ER doctors at Stanford need to slow down, not jump to conclusions and the nurses need to not ignore patients. I was sent to Stanford both times by my primary care physician who obviously felt there was a need and I do not appreciate beign ignored, mis-diagnosed, my complaints dismissed and feel their treatment falls way short of the Standard of Care. I hope that this post will help anyone else that needs to seek treatment from the Stanford ER when you are in nted of medical attention. I will never again seek treatment from this facilty and am filing a formal complaint with the california BMQA (Board of Medical Quality Assurance).

Read full review of Stanford Health Care and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
APatient
, US
Oct 06, 2009 4:51 pm EDT

Stanford is overdoing the paranoia on pain management. I have cancer and they said " we can't give you medication because you may sell it". I was atonished and left upset, they are hideously treating real pain management cases like street trash.

ComplaintsBoard
V
9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stanford Health Care Don't trust them

He may butcher your nose just like he did to my dear friend just like that. My friend even had an initial consultation with him. Telling her she will only have a small scar without even examining her nose at close range. Because my friend is afraid to lose her authorization from the insurance that�s why she hurried up to have a mohs surgery with Dr. Hayes Gladstone of Stanford, and to her agony, she almost lost her entire nose! He had butchered her nose just like that. Dr. Gladstone is claiming she had a skin cancer when the other two places that she had her other previous biopsies says she don�t have, and she had the bump in her nose for more than eight years. Also Dr. Gladstone had made her waited a week apart on each whole day session of agonizing mohs surgery with him, of total 3 days, slicing her nose little by little, reinjecting her nose with very short acting local anaesthesia so many times, as well as cauterizing and burning her nose with so many times almost nonstop. She cried and yelled a million times but it does not even stirred his stoned-like emotions. I heard that they can make money as much as $300 or more per slice of her skin, also kind of threatening her he would not clear her out if she will not come back for more mohs surgery. Even told her previously that he does the reconstruction surgery and he does not need any plastic surgeon to help him. He even told her that the cartilage being taken out from her ear to do the grafting will grow back which is another lie. But he�s been telling her lies from day one, because apparently he cannot really do the complicated nose reconstruction and is throwing her back away to the plastic surgeon who referred her to him namely Dr. Lorenz of the same institution, who also lied to her, telling her he does almost all the reconstruction with mohs surgery. But apparently he�s not, leaving her with a butchered nose in despair nowhere to go. And apparently the waiting period he�s talking about has not appeared in her pathology report, that Gladstone is like making up his own conclusions, acting like a powerful god. And apparently had threatened her with their lawyer because of posting her complaints in an internet board. Because of that waiting period, her present plastic surgeon had a very hard time in reconstructing her nose, with a big wound thats been there for almost a month because of Gladstones style. So folks, do not make a big mistake like she did. It will be very very difficult to battle with this big monster. This is America, and everyone should be entitled to their own opinion and freedom of speech. Thats what her recent attorney had told her.

Read full review of Stanford Health Care and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
onenicelady
, US
Jul 17, 2018 1:10 pm EDT

I went to Stanford emergency room for the first time without knowing anything about this hospital. I had a serious breathing problem, I could not exhale air. I came in a ambulance and my blood pressure was 200/102. I told them I was allergic to albuterol but they ignored me and pumped and pumped it into my lungs increasing my breathing attacks to one every few minutes. They admittted me to a nightmare where no doctor came to see me. The doctor on my case ignored a cat scan which showed my bronchial tubes swollen. I could have been treated in the emergency room and sent home but no. They injected narcan and morphine into my iv making me even more sick. then they race into my room and say I have sepsis, a big lie with no symptomsy. Any symptoms were caused by injecting morphine and narcan a drug for drug addicts into my iv. I am not a drug addict and I have never done drugs or even smoked. They refused to communicate with me and I finally asked to be discharged even though I still could not breathe. I went on google found out what was wrong and treated myself at home in five minutes by taking primatene tablets. The attacks stopped immediately and my breathing went to normal immediately.

ComplaintsBoard
D
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Stanford Health Care - Lack of compassion of stanford hospital staff

I would have to agree with Mrs. Victim regarding the complete indifference and lack of compassion of Stanford hospital staff. As my father lay dying in the cancer unit, a letter was placed on his food tray ordering him to vacate due to his insurance coverage running out. The hospital was found to be in error and it didn't help that he died just a couple of...

Read full review of Stanford Health Care and 23 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Stanford Health Care contacts

Phone numbers

+1 (800) 756-9000 +1 (650) 723-4000 More phone numbers

Website

stanfordhealthcare.org

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Stanford Health Care?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Stanford Health Care Customer Service. Initial Stanford Health Care complaints should be directed to their team directly. You can find contact details for Stanford Health Care above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Stanford Health Care. Discuss the issues you have had with Stanford Health Care and work with their customer service team to find a resolution.