Stamps.com review: Trial account

Back in april, 2020, I decided I needed to find a mechanism to get stamps for personal use because of everthing being closed for "Shelter in place" for the covid 19 situation. An internet search led me to Stamps.com. I applied for an account. on April 24, they send me a letter welcoming me giving me account id number 8190058. I attempted to access the account via their website. was unsuccessful, tried to call customer service, but was met with a recording that because of the covid 19 volume of calls their service was unavailable call again. frustrated, called again waited, finally talked to a person who didn't seem to understand my issues and she hung up on me. then I got an email saying we were unable conclude dealing with my problem on the phone did I want to explain. I wrote a email explaining my problem. they emailed back saying they needed my account number and personal information to cancel the account. Frustated I wrote a letter indicating my problems that I had never accessed the account because of website problems and that I wanted to cancel the account and a refund of my money the $17.99 they had charged my credit card. I sent a copy of the "welcoming" letter. whiuch included the custumer id number8190058, I repeated these same requests in an repeat email sent in June 2020. thI received an email response 6/23/20/20 indicating the account had been canceled It said "we have closed your account today"..."stamps.com fees are processed at the end of the each cycle. We have waived a service fee to prevent a final fee from being processed. You will receive a confirmation email shortly." On that very day my credit card was charged anothwer $17.99. To date I have not received a confirmation email, nor have I received any refund of the $17.99 feesb I was charged on 2 occasions. So I am very frustrated. I appears to me this is just a fraud or a scam to liberate people from their money, What I would like is is the confirmation letter confirming that this account has been permanently closed and a refund of the 2 monthly fees charged me @ $17.99 apiece or $35.98. a check or refund to my credit card will work
thank you
previous contact confirmation numbers
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