Sri SMS Travels review: Very bad service - terrible experience

With reference to the subject matter, I had a terrible experience with Sri SMS Travels towards my journey from Rameswaram to Chennai on 21-10-2025; below are the bus details.

1. Bus Service Company Name : Sri SMS Travels

2. Bus Registration Number : TN18BR4915

3. Journey Date & Time : 21-10-2025, 08.05 PM

4. Starting Point : Rameswaram

5. Destination Point : Koyambedu, Chennai

I had booked 4 numbers of sleeper class non-A/C bus through RED Bus for the above destination points in Sri SMS Travels. Out of 4 seats, 2 seats are 60%-70% wet, not even able to sit in the sleeper berth. In 1 seat, my two daughters adjusted, and in another seat, my wife adjusted the entire night of travel. I sat in the driver's cabin near the window seat; photo is attached. Moreover, inside the bus, there was the smell of garbage and ants and mosquitoes everywhere. In a few destination points there was a little heavy rain; there is no wiper to clear rainwater in front of the driver's seat to wipe out the water. This is a very serious issue; they are putting public life at risk. The bus starting time scheduled was 8.05 PM from Rameswarm; actually, the bus started from Rameswaram around 10.00 PM. Supposed to reach Koyambedu, Chennai, around 8 AM on 22-10-2025, but actually reached Koyambedu around 11:50 AM.

I repeatedly called Sri SMS Travel’s manager regarding facilities provided by them inside the bus, but the response was very, very bad, and they ignored the calls (his mobile no. 88079 48577 and other numbers 89399 49731 & 90253 41202). The driver is not able to do anything about my repeated requests. I felt like I was talking to a wall! The lack of communication and professionalism made my travel plans very stressful. Their bus service is simply unacceptable. The bus is in very, very bad shape; the bus looks like a garbage vehicle, they are selling the seats to humans for travelling instead of animals and looting the money from the public without providing basic facilities.

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