B Jan 03, 2020

I bought Nike sneakers for my toddler on the online TFG website on the 19th December paid and got confirmation that my order was received and was getting prepared. On the 23rd December I get am email saying my order was canceled due to low stock so the money reserved for the order will be reversed back in my credit/debt account. It's 2020 and no funds have been refunded back to me, when I call the online center they tell me the bank is the one responsible and when I call my bank they say they can't help and don't know such so am annoyed because now I want my R1000 back and the shop says they can't do anything and the bank says they can't do anything so I don't know who to reach out to for my refund

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