Ordered a very expensive autographed baseball from "Klaus". Was very specific about what I wanted. He was very friendly. Received wrong item a several hundred dollar cheaper ball. Called Klaus. Not so friendly anymore."I'll take care of it"& hung up.Called back. "What do you mean you'll take care of it". "I'll take care of it". Never took care of it. Stuck with cheap c***. Hey guess what maybe I'll pay a friendly visit. & I'll take care of it.
The complaint has been investigated and resolved to the customer’s satisfaction.