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I bought jeans and shoes from the website www.spartoo.co.uk. The clothes were horrible and it didn’t look great on me. I sent them back, and the seller never contacted me or provided money back. He ignored all my emails and messages, which I sent through the website. They scam and steal money from customers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
Awful online shop
In may I bought some shoes that I sent back to Spartoo. They sent me an email that I would be getting a full refund. The refund never arrived on my card, but I have been charged the same amount. So I never got the refund, plus they charged me with the amount of refund. evike12@gmail.com
I contacted the Hungarian address but nothing happened. I am still waiting for the refund and I am very disappointed.
My query number: RX34 AE00, order No.: [protected], return No.: Szám HABIIEI - hétfő 28 máj, 2018
Hi there
I am also writing regarding a complaint, on Saturday 12th November I returned a Men's Armani Navy Blue Jumper size small, as this size is too small for my partner. I have still not received an email off Spartoo saying they have received the order I have returned and I also have not had any money back! I am not happy about this at all as it is not professional and I want my money back ASAP.
please contact me on lizzie_vranic@hotmail.co.uk (same email address I used when ordering the clothes)
Hello,
I am very sorry to hear about this, as this type of problem is not at all typical of our services. Are you posting this comment from the United States? Spartoo.co.uk does not currently ship to the United States, so I am afraid maybe you are mistaken as to which company you are speaking of? Or, in the case that you did in fact make your purchase from Spartoo.co.uk, would you be so kind as to send me the details of either your order number, or your email address or your name that you used to place the order so that I may have a look? We have a policy of free delivery and free returns, and of course a full refund is normal procedure for a return, unless the customer prefers an exchange or a credit note. I urge you to contact me directly at april@spartoo.com, or contact our Customer Service directly at (+44) [protected] or adriana@spartoo.co.uk. If you have contacted us previously for your situation, that is the email address you would have used to reach customer service.
I apologise once again for any inconvenience caused, and we are eager to resolve this matter for you as soon as possible. I look forward to your reply via email at the above address.
Kind regards,
April, Customer Service Manager, Spartoo.co.uk