The complaint has been investigated and
resolved to the customer's satisfaction
Spa LadyContract non-compliance


After Spa Lady was purchased by International Fitness Holdings in December 2009, all those with a 'Lifetime Membership' were left with a meaningless piece of paper which used to signify a contract with Spa Lady permitting the card-holder life-time access to any of Spa Lady's gyms. International Fitness Holdings has decided NOT to acknowledge these contracts and instead will offer us 'lifetimers' a really good deal on contract memberships. What would happen if I were to sign a contract with this organization and decide not to honour their contract rules? Maybe I could counter-offer them a really good deal on my payment suggestions? I want this new company held accountable. If you are purchasing an existing company, don't you have to honour the contracts it has already made? If you don't want to, then just buy out the company's assets and absorb them into your own and be done with it.


  • Ra
    Raise a little hell Jul 08, 2014

    Permanent memberships should mean forever...until the person dies. It is absolutely unjust treatment to the lifetime members who were shocked to discover that the rules were suddenly changed. Of course, in the end it all amounts to pure greed There would be lots of women out there who would probably be eager to start a class action lawsuit against these greedy manipulating $#@%^&*).

    0 Votes
  • Nt
    NTH1 Apr 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was disappointed to read the sale was "assets" only and the owners are still involved with the company. To pick and choose from the membership category seems wrong, why not exclude women with brown eyes or a certain weight? It should be considered one asset not dissected for the companies personal benefit. I was also informed I would have to purchase another membership at the same rate and someone walking in, talk about rewarding loyal customers. It made my decision to choose a new gym easy. I did wonder if "we / lifetimers" had grounds for a class action lawsuit?

    0 Votes

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