The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Spa LadyContract non-compliance

M

After Spa Lady was purchased by International Fitness Holdings in December 2009, all those with a 'Lifetime Membership' were left with a meaningless piece of paper which used to signify a contract with Spa Lady permitting the card-holder life-time access to any of Spa Lady's gyms. International Fitness Holdings has decided NOT to acknowledge these contracts and instead will offer us 'lifetimers' a really good deal on contract memberships. What would happen if I were to sign a contract with this organization and decide not to honour their contract rules? Maybe I could counter-offer them a really good deal on my payment suggestions? I want this new company held accountable. If you are purchasing an existing company, don't you have to honour the contracts it has already made? If you don't want to, then just buy out the company's assets and absorb them into your own and be done with it.

Responses

  • Ra
    Raise a little hell Jul 08, 2014

    Permanent memberships should mean forever...until the person dies. It is absolutely unjust treatment to the lifetime members who were shocked to discover that the rules were suddenly changed. Of course, in the end it all amounts to pure greed There would be lots of women out there who would probably be eager to start a class action lawsuit against these greedy manipulating $#@%^&*).

    0 Votes
  • Nt
    NTH1 Apr 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was disappointed to read the sale was "assets" only and the owners are still involved with the company. To pick and choose from the membership category seems wrong, why not exclude women with brown eyes or a certain weight? It should be considered one asset not dissected for the companies personal benefit. I was also informed I would have to purchase another membership at the same rate and someone walking in, talk about rewarding loyal customers. It made my decision to choose a new gym easy. I did wonder if "we / lifetimers" had grounds for a class action lawsuit?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.