Southern Sun (formerly Tsogo Sun Hotels) review: My bad experience at Southern sun Maputo

This was our first trip to Mozambique, and we were excited. We booked at the Southern sun Maputo under the name Irene Naidoo for the 29th and 30th December 2023 for 2 x family rooms at the cost of 210 US Dollars per night per room. We were not properly welcomed at the hotel. There was initial confusion regarding our bookings which according to the lady was for 1 x family room and 1 x normal room. We were two families ( 2 adults and 2 children and 1 adult 1 child). They indicated that they were fully booked and could not assist us with both family rooms. After much fuss the manager eventually agreed to give us 2 x family rooms on the 4th floor. When we went to the rooms, one door hand was seized and could not be opened. When we resolved this issue, we were welcomed to 2 x foul smelling rooms which we refused to stay in. This was miraculously changed to another two on the second floor. These rooms were not much better and were standard. Despite our request, we were not provided with additional towels. We eventually decided to cancel our stay for the second night, and this was not a pleasant experience. We requested a refund which we are still awaiting. Considering the price paid, this was no value for money.