CB Energy and Power Southern California Edison [SCE] Not being able to contact an agent by phone

Southern California Edison [SCE] review: Not being able to contact an agent by phone

Lynn Banez of Foothill Ranch, US

Sep 12, 2023 2:03 pm EDT

Verified customer

Featured review

I am a customer at SCE my name is Lynn Banez. My account number is [protected] with my service number being [protected] I am currently on the CARE Program as well as the AMP Program. I have made all of my monthly payments since being put on the ladder of the two programs, either exactly on the due date or with in five days after I received a letter in the mail, stating that I had had late payments and if I had another that I would be taken off that program. I had no idea that making the payments after the exact date would remove me from AMP. It said I needed to call SCE, that was in July I have as of yet been unable to reach anyone. The phone line say that they are only taking emergency, power outage, disconnected services calls, and to access online or automated services. Online services are nonexistent they just get phone numbers. I even reached out to SCE private messenger on FB it took days for somebody to get back to me and they’re telling me I have been removed from the a MP program, which is not with the letter said. It also said to call the office. As I explain to them and you now you can’t reach anyone by phone. Also, since July my bill has gone up from $134 and change to last month being $310 and change and this month increasing again to $484.66. We even had three cooler days this month, so there was no AC on at all. Also, within two days of making my last payment I needed to pull up my statement, for other reasons only to see what the next bill amount was before the services were even used. I had a friend tell me oh, it’s just a projected amount, no, it is the exact amount. To say the least I am beyond frustrated. I need someone to call me and take care of this ASAP you have my email and my phone number SCE so I will not be providing it in this message as the public is able to view it. This new bill which I thought was due on the 14th according to what I saw when I made the last payment is actually due today. Please help I am beyond frustrated, thank you for your time, blessings.

Desired outcome: Speak with a representative at SCE

If this is a duplicate, I apologize, but it said I have not filed any complaints yet.

My name is Lynn Banez. My account number is [protected] and my service account is [protected]. On July 23 I received a letter from Edison saying to contact them because I had two late payments on my a AMP program, I am also on CARE. I have made my payments each month since I have been on the program. When I received the letter, I had already made my June payment, which was in question according to the letter. It was clearly visible, not only on my bank statements, but on SCE‘s website as well. I am desperate to reach someone because it said if I miss another payment, I’ll be removed from the program, AMP that is. I have been trying desperately since I received my letter to reach someone via the phone, all I can use is the automated system which is no help and only seems to indicate the CARE program is showing on my account. Their automated recording states that they are only taking calls for electrical emergencies, power outage. It is absolutely ridiculous that you can’t get a Customer service agent to assist you. It doesn’t matter what time of day day of the week that I call the recording is the same. When I reached out through FB, the agent simply said they couldn’t help me, and that I needed to call the office even though I explained that I was an able to actually get an agent to help me. I need this taken care of ASAP. I have a bill due Today And I need to talk to someone SCE you have my phone number I don’t wanna leave it in this message. Please call me. Also, my bill has gone up twice in the last two months for no apparent reason, also this month we had three days where the AC was not even required, so why would my bill go up? Makes absolutely no sense. Again I need to hear from somebody ASAP. Thank you so much. Have a blessed day.