Southern California Edison [SCE] – Page 4

I was displaced due to mold from my home in Riverside County. Nothing is in my home, it’s in POD storage container. I have been living in my garage with one light above me and a space heater that barely is used. Washer is plugged in, gas dryer is plugged in and refrigerator. These SOB keep sending me $200+ bill for an EMPTY HOME! Tier two my [censored]! I live here alone! Their ESTIMATED bills are [censored]! We need a CLASS ACTION LAWSUIT against them for fraud and gouging!

My house meter did not work for over 4 months, Edison admitted the problem with the meter and nevertheless were billing me fake estimated bills., which were getting higher and higher every month, although i completely cut down on the electrical usage. The estimation was based, according to Edison on the summer highest bills. Edison could not read my electric meter for over 4 months and yet they kept mailing estimated bills without trying to fix the meter. I told them that my bills in winter time never exceeded more than $70 per month, they could have checked the bills from previous years, they never did nor cared. Edison however kept making their estimation on the summer highest bill for the hottest month when my air conditioner had to run non stop.

hello, my name is Craig Scott the reason I am writing this is because I received a bill form the Southern California Edison, they did not send me a bill for 6month and I kept calling every month and the machine kept telling me that I had a credit and no bill and plus I got solar on my house also 18 panels of solar and know ones lives with me what I don't understand is how can you send me a bill for 1600 dollars and I have been calling and it keeps telling then that I did not owe and had credit like I told them something is wrong with this bill and that was way to much money and I don't have nothing running in my home it was hot at the time also and I only ran my temp on 78-80 degrees so I can keep the bill down like I also said that I don't have the kind of money I am on ssd so I would like if you could look into this bill for me my account number is [protected]

Thank You

Craig Scott

Property 3510 lombardy rd, pasadena, ca. 91107

owner: bertha villarruel

issue: the replacement or moving the guide wire.

Planner: phillip phong

i need to escalate this issue with a second level supervisor

i called to get status at [protected]. I email the mr phillip phong no respond. We had an issue with another planner with the contractor of racism from the planner. He reuqested another planner and we got phillip we need status on my issue is costing and delay.Please need a call back [protected] thank you

I am a home owner, and my tenant moved out on Jun 1st 2022, and I opened my SCE account on Jun 6th. Around mid Oct I received a closed out transfer fee to my account and it costs $8,500. So I called the customer service, and they told me this is a charge for a closed account which never get paid off from Mar 2018 to May 2022. And the reason they charge me is that I have the same address and last name as that closed account holder. So I was asking them to prove it to me like show me the bill or statement. They said that account has been closed and they can not show me the bill. And they are saying the bill never get paid off for like 4 and half years and they still prove elecricity. I asked my tenant and they said they created the SCE account but never get the bill. And how am I being fined in the end? An account holder lived there 4 years ago has nothing to do with me. If you want to charge me, at least show me the fact you have send out the bill and the statement which shows that they really own $8,500. Otherwise you can say they own a milliion dollors and not having any proof for it.

Whilst we understand that the power grid needs to be brought up to date, you have now scheduled TWO additional outages on Friday, 12/2 and Sunday 12/4 starting at time of 7:00pm. Outage numbers [protected] & [protected]

Why can't this work be done during the day, instead of three times in one month at prime time? This will be the second and third time in one month.

A huge disruption to our lives and welfare.

Multiple power outages this year in Costa Mesa. This is absurd. The power grid within this area needs to be dealt with so this doesn’t continue to be an issue. Recent power outage on Nov 27th began at 6:13pm and continued for over four hours. Now, I have to toss out all of the food in my refrigerator. There should be a rebate/compensation for residents in this area.

We got solar panels trying to help the energy grid. This all started in June! This whole process has been a nightmare having to wait forever for permits from you guys and now waiting on paperwork to be sent to an email for a Monthly payment and not a yearly payment to SCE. I literally will never ever do this again. This is awful! This has been a burden on my family financially! What is going on that you can’t send simple paperwork? NEM Agreement and the PHAN load justification form are the forms we need sent to us! Still nothing from you guys and now that we are paying two bills I am just not impressed in any way!

Why is power being turned off when there is little to no wind especially on Thanksgiving day? Edison is criminal in their behavior with our money and their usage of this utility. I have lived in California for nearly 5 decades and have never had power outages until now. Why? Because Edison is neglecting their responsibility in their job and yet they are allowed to continue to raise their rates on customers with zero oversight by our worthless government in Sacramento. There is zero need for power to be turned off.

For the three years I've used their services, I've paid my bill via a check in the mail. They can handle that level of technology - their website is almost as old as their power infrastructure. When I go to pay online, I can't link my account because their system doesn't recognize that I in fact live at my address. I've tried multiple times and their website is just that stupid. It's not like you haven't had years to know who lives there. Can you have a human look at my issue?

For the past five years we have been enrolled in the Summer Discount Plan. For some reason our bills from Southern California Edison have not reflected any credit or discount for it this year, (2022) even though SCE's , radio-controlled “cycling” device is still installed on our air conditioner. Without this discount applied to our bills we have fallen behind in managing them.

In May 2021 I moved from my home at 125 West Yale Loop Irvine CA where I had established my Medical Base Line service for the last 7 years. When I called Edison about my move and to transfer service to my new home at 12 Belmonte Irvine CA I was told my Medical Base Line Status would transfer and stay intact to my new address and no actions were needed on my part. I was told this multiple times and I made sure to ask on several occasions to make sure that I did not need to do anything else once I moved. I was assured that I did not need to make any changes updates or be concerned with losing my medical base line status.

Then once I moved everything fell apart. I was not getting my new bills because the rep that took my change order didn’t update my mailing address to the new address instead left the old address. My mail was not coming to me which prompted me to call SCE for my bill. Once SCE got my correct address they then sent me my bill. I noticed that the medical base line was not reflected at which point I called and I was advised that I was correct in my assessment that it was not on my bill. They then proceeded to tell me I needed to reapply even though they told me time and time again I did not need too prior to this call. I requested at that time to get the medical base line form immediately so that they could reactivate my status. Once I filled it out it took nearly 5 months for them to send me my letter of acceptance of the medical baseline. A status I never should have lost. And it took them 5 months because I was constantly calling which you will likely see if you pull all my records.

I received an email on the new open enrollment for putting in a rebate request for a portable generator starting Sept. 1st, 2022. The website clearly states open enrollment while supply funds last. I live in a high fire and wind area so it is crucial for one of these motors to keep my refridgerator going during these times of black outs. I bought the item and sent in the receipt as requested. I received an email stating all looks good for my receipt and request and next step is validate for the rebate. I get an email that I do not qualify for a rebate since I already purchased a portable last year. I said this is the new enrollment period and that smaller unit does not work any longer nor power my refrigerator. THey said it is only for One Life TIme Purchase of a Unit. I said that does not say that at all on the web page. The agent also emailed me a second time after I desputed it and he said it is also only for new customers. I said again that does not say that on the website. Prior to this huge expense for my family I called and spoke to a SCE agent. They read over the webpage with me and said I qualify. Marketplace says they dont have a phone number to contact them and they are not part of SCE. I need my rebate I can not send this unit back as no returns.

Service request # 3331049 doc# [protected] SCE contact Phillip Phon out of Monrovia Calif.

Since February I requested to have the anchor/guy wires relocate. Mr Phillip Phon came and inspect the property. He responded will cut the tree for safety issues and will give planner a report and they will contact you.

They never did. I called in June planning told them about my issue. they said will dispatch and check. We had a lady come over and inspect apparently, they got in some kind of disagreement with the construction manager, and they felt discriminated, I called Planning to talk complaint about the female person that came in and cause some issue with the workers. I the owner Bertha Villarruel ask my husband to call the supervisor and find out what happen. They told me he was busy he will call me back he never did. So, I called Customer service to complain, and I explain the situation and they told she will call the supervisor to call me. Finally, they did, and they told me they will send another person. Mr Phillip Phong said will give to planning. moving forward he send me a bill for $6,841.76 invoice. to move the anchor wire. it is a outrages bill, that is not right. I complaint to CPU. of the incident and the Bill.

I see an increase of 27% from 2021 to 2022 in my bill. This has resulted in my current bill due in Oct 2022 of $919.88. This is totally ridiculous and unaffordable. It seems Edison is gouging the same as they did with the Gray Davis debacle of 2001. That ended poorly for Edison. They need to be investigated. I have studied Edison's business practices in the past and know they have definitely treated consumers that HAVE to use them poorly. It's like the price of gas for your car. Do the oil companies really think you'll stop buying gas? Hardly.

Last year, in July, I got the rebate for my solar panels output automatically. This year I have been trying for over two months to get the check. I have called five times, and talked to several people, who assured me that the problem would soon be corrected. Delays & excuses are all I have received. Today I've been told that my refund will arrive within thirty days. I do not understand why it should take an additional 30 days, and I expect that there will be another excuse and delay in thirty days. Am I doing something wrong?

The Edison Easement is constatly being used as access by off-road vehicle through and through our neighborhoods. They are being used to access the hills nearby. This happens on a daily basis, but is heaviest on the Weekend. It is dangerous and a nuisance tpo all the nearby residents. The easement runs along 20th Street at the new Shadow Rock Community located in Jurupa Valley.

Originally contacted Edison indicating my bill appeared to be extreme considering no one was here for sixteen of the 31 days billed. After explaining the situation to an Edison representative, he issued me an Escalation #4141311. Additional attempts to contact someone resulted in phone bounce from extension to extension without reaching a real person. This should never happen.

2506 delta ave

rosemead ca 91770

The above address upgrade panel has been approved by city of rosemead over 30 days ago, but no sce crews has shown up yet for connection. Spoke with the local office several times and all you need is to wait, I have been without electricity for over 30 days, please kindly advise solution

kin lau

Tel [protected]

Called in as a new customer asking for billing rates. Was transferred directly to billing representative who answered my questions.

However, I had another question, so I called back. This time I got "Robyn" (Don't know if that is here real name. She refused to transfrer me to billing , was very slow pulling up my account (compared to 2 prior cus Service rep).

And then, instead of transferring me to billing, while I was in the middle of asking her my follow-up question, without warning she trnsferred me to a dead-end recording about Assistance Programs.

This is causing me to have to call back a 3rd time. Bad service for me. Inefficient for SCE customer service.