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My son was admittedto SO because he is Bi Polar and his meds needed to be adjusted, we went to Mather Memorial Hospital in Port Jefferson Ny Emergency room, he has been in Mather three time over the years and they were excellent. Mather did not have a bed so they took him to SO and what an absolute nightmare, someone should seriously investigate them I have never experienced anything like it. First my son also suffers from Ulcerated Colities and told them when he was admitted that he needed a special diet, they told him they would get him a dietician. 5 days later he still had not seen any dietician and he had not eaten for 5 days.
The unit he is on is horrific patients are allowed to do whatever they want, they throw chairs pull each others hair and the staff does absolutely nothing, nada, not a thing, one PA told a patient to go F himself. One guy in there attacked my son punched him in the eye so my son said he did not feel safe and wanted to go home. Nope can't go home but they will make sure the guy is watched, that very night he fires a chair at my son while I am there. What does the staff do ? asks my son and I to go into one room while they take care of him, when we come out of the room the guy is wandering around, in the mean times others are compalining about this guy, one young girl won't come out of her room because she is so afraid the staff just simply ignores them, it is a nightmare.
The complaint has been investigated and resolved to the customer’s satisfaction.
This place needs new staff. They are not sympathetic at all. They do not care for patients. They have patients who smell and they do not shower them. The patients rooms are a mess. They just do not care about patients. Patients go all day without eating. They do not even attempt to feed the patients.
Went to visit a family member on SE-2 this evening. South Oaks is not a hospital, it is a prison. Why would a mental health institution degrade patients by corralling them & their visitors into a small room, then sitting several feet away & staring/glaring at them for an hour as if they have committed some heinous crime? It was impossible to hear one another due to the noise level & not enough seats. I'm sure the doctors & nurses lounge has plenty of comfortable couches and chairs. Made the mistake of bringing a book; they used gloves & checked every page to ensure that we were not smuggling things into the ward. When visiting hours were over, we were yelled at to leave, then let out, but they wouldn't open the outside door until we went back and pleaded with "staff, " some of the nastiest, rudest workers I have ever had the misfortune to encounter. If you don't have a serious mental illness and you are just there to visit a loved one who does, trust me, you will question your sanity by the time you leave. Didn't think places like this could exist after Willowbrook was closed.
The place is filthy! Only one bathroom for 40 people and a patient who liked to urinate on the walls and floors. When you entered your feet would stick to the floor because it had it thick coat of dried urine. The washing machine for the unit was filled with black mildew and the stench was so bad that staff refused to enter the room. I addressed the issue with an administrator and showed her the machine. She sent a young woman from house cleaning to wipe out the black slime. But in order to really clean it it would have to have the basin removed. It was a superficial cleaning, sort of like a cover up, one of their specialties. But the administrator was so proud of herself when she told me of her solution. I was not impressed and thought why don't you just buy a new one, especially since the machine looked like an antique. After discharge I received a copy of my chart and found that the doctor had made numerous entries claiming he had seen me when he in fact he had not (insurance fraud). When i asked a nurse where the doctor was, annoyed because he was MIA. The response was bizarre "you have to understand it is very hard to find doctors willing to work here, and Dr. Quack has more patients then any other doctor". I thought nurses were supposed to be patient advocates, instead she was a doctor advocate. SHAME, SHAME, SHAME.
I dis agree with the comments I was there unit north west 1 for three months before I got sent to a state hospital I was on a 1 to 1 for a aggressive reason which was why I as on the aggressive unit the staff always took care of me there was problems but the staff handled them well the staff was so good I can't stress that enuof It really all depends what unit your on with the behavior to get ne2 won't have problems that's the co Ed unit the staff tought me life lessons they have great groups and social workers I've been to every child pych unit in Suffolk county south oaks is the best
The hospital is okay. The RN's and the attendants on the Adult unit are amazing. The diversity of the population is not good. They have too many "thugs" mixed in with high functioning people who are there for medication adjustments. Plus, the staff is overworked. The head of the unit is not even a nurse! Not to mention she is rude and unprofessional. The place is outdated and the bathrooms are nasty. The food is okay. Like I said the best part of the hospital is the amazing staff which made my stay bearable. They really do care about people and they helped me so much when I was there.
Well so far I can say(after 2 days so far)that my son who is in the younger unit seems happy and the kids all there were very friendly as so is the staff! No one was yelling, screaming, fighting or anything! Again reading the above reviews does make me concerned however I will keep an eye out and my son tells me everything we are very honest with one another on that respect. He had no complaints except wanting to come home soon. I am not saying the above statements are false I have seen them at other hospital facilities. Just not here...YET! The doctor, nursing staff, caseworker and personnel were all very helpful and returned all my calls! I honestly have no bad things to say here. Again only been a couple of days but okay so far!
My son is 12 and he was admitted there becuase stonyBrook had no room for him.. He went in just for being depressed and having thoughts of sucide never went through with it just thoughts he came out a different kid.. Worse he is now angry aggressive saying horrible things about himself he was there for 1 week and in that week not one doctor therapist have kept in contact with me.. i was able to visit my son and he looked doped up and different. I am really going to look into doing something about this place. Then the best part was i called the hospital after he came out becuase of how he was acting becuase of course they changed his medication. the doctor said well i really can't do nothing have him commited i'm like really...what a shame
Totally agree with her statement. My son was admitted SE2 unit and its a nut house. My son had come home from college with stress issues from school, and we seeked help. He ended up at south oaks. This was the worst mistake of our lives. Staff treats everyone including parents like they have issues. They talk down to you and are annoyed when asked a question. They put people with every type of disorder together. There reason for this is that on the outside they must learn to cope with many types of people. This came from a doctor. This place needs to be investigated. Its a scam that does not treat. It holds people with insurance and drains the ins. and then hopefully lets you go to seek real help..My son went in with issues that many kids deal with. He was totally honest with us and got put into a situation that no young adult should ever see. He will be damaged in some way because of them the rest of his life. Please if anyone that has any type of pull for investigations, this place needs to be investigated. We are hitting dead ends because of the screwed up system we run in America. Its a shame.