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SmashBurger

SmashBurger review: Missing french fries and un-attentive servers.

M
Author of the review
9:41 am UTC

I drove from Philadelphia to Drexel Hill on July 14, 2023 to get some burgers. I placed an order that came to a total of $68.27. When I got home with my order 2 items were missing (french fries).

All though I asked my Host: Jesse to bag each order separately to avoid this happening he said okay but did not do it. At the time he as bagging my order wrong and I tried to get his attention he totally ignored me due to the fact that he was involved in conversation with 2 other servers that were standing around at the bagging counter.

I think the problem is that all of the young servers I dealt with on my visits were too busy socializing and holding conversations with each other. I found the servers being aloof and not paying attention to the customers that were spending their money.

Not at all happy about my visit and being ignored after buying $69.00 worth of items.

Desired outcome: Replace my 2 missing items. And hire servers that are glad to deal with customers not blow them off with their childish nonsense.

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