SmashBurger review: About the Customer Service

We tried to order two double smash burgers, two large fries, and two single smash burgers at 7:35pm. The manager told us that it is going to take 1 1/2 hours to 2;00 hours to make. We said that is ok we would still like to order and we will come back to pick up our order. He said we close at 9:00 pm so we can’t take your order. I don’t think that was right to make excuses and then tell us he can’t take our order. This is terrible customer service. I think we will have to stick with Five Guys or In and Out Burger. I’m very disappointed with your company.

Mike