SmartBuyGlasses.combuyer beware

This review was posted by
a verified customer
Verified customer

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.

I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.

After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.

I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.



  • Ps
    Psycho Jun 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I placed the order on the website 10 weeks ago, and I got only one confirmation email from them. Afterwards I received another email, where they told me that no payment was received from me. It was lie and ###. My payment was prompt and money went quickly. The rep informed me that they would ship it until I would provide them money. Total scam, so don’t buy from them and post comments about your experience with this company.

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