The complaint has been investigated and
resolved to the customer's satisfactionResolved Smart Travel Aka Sundance Vacations — possible scam
resolved to the customer's satisfaction
My boyfriend and I had gone to the cincinnati beer festival several months ago and put our names in to either win a car or a cruise. He received a phone call from [protected] and spoke with 2 women, kathleen and yvonne, and they stated that we had won a cruise and gave him a confirmation # for him to give them and asked for us to show up at 8 tonight to be able to also receive free plane tickets for the trip. I then received a call from [protected], and as I am leery of 800 #'s I googled it to see what business was calling me. It came up as sundance vacations, and I read several articles from people saying that they were scammed out of money. They weren't told of any additional fees, and basically it was a scam to sell people time shares or land. I called the 800 # that had called me, and I presented this girl with the information I had found. She told me not to believe everything I read. I also told her that my boyfriend was told he had won the trip, and the confirmation # was for us to receive free plane tickets. She told me that everyone who entered their number into the contest is being called, so they are offering that prize to everyone whose numbers they have. She also told me my boyfriend was wrong about the other reps telling him he had won the cruise. I was talking with him on yahoo messenger while I was on the phone with the rep and was reading off to her everything he had written down that they had told him, but she continued to tell me he was wrong. So I told her I had had enough of this scam and hung up on her. I have never heard of a customer service rep telling someone out right that they are wrong, that is so bad for your business. That is what prompted me to think that it was nothing but some sort of money making scheme. I also found online that someone affiliated within sundance vacations was arrested for fraud and theft.
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