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Smart Communications review: Unauthorized charge

james asuncion of US

Dec 30, 2025 7:59 am EST

Verified customer

Featured review

Hello,

I would like to ask for your assistance to block CDU (support@cdu.com.ph) in deducting P10.00 from my regular load. I do not know how they are able to access my number and deduct load. I do not know of any incident where I had clicked any link except from your SMS itself.

Below are the details:
Dec 22 (ref. no: 181800113496824)
Dec 23 (ref. no. 171700108128695)
Dec 24 (ref. no. 171700108760874)
Dec 25 (ref. no. 212100107364850)
Dec 26 (ref. no. 151500111968592)
Dec 27 (ref. no. 212100108695473)
Dec 28 (ref. no. 222200106402570)
Dec 29 (ref. no. 151500114022830)
Dec 30 (ref. no. 151500114724046)

I am hoping that you can assist me with the said issue to block the said website or link.

Thank you very much in advance for your assistance.

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Smart Communications Contacts

Smart Communications phone numbers

1800 1888 5648

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100%
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888

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Smart Postpaid, Smart Prepaid, TNT

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7744

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100%
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Customer Service

+63 28 488 806

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More phone numbers

Smart Communications emails

enterprisesupport@smart.com.ph

100%
Confidence score: 100%

Support

smartschools@smart.com.ph

92%
Confidence score: 92%

Smart Communications address

6799 Ayala Ave., Makati City, 1226, Philippines

Smart Communications social media
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Jan 13, 2026
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