SM Appliance Center review: kyowa water dispenser model # kw-1524

i bought yesterday poh kyowa water dispenser at SM makati appliances, dis morning when we used it there a leak of water. the item that gave 2 me was damage/defective. i am here today dec. 30 to complaint about it. mr. JOHN supervisor of sm makati appliances an arrogant person told me that the item was mis handled. 1 day when i bought d item, mis handled already. what the F***. pde poh ba pki turuan mga employee nyo how 2 handle a complaint of a customer.