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Slumberland Furniture
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1.2 19 Reviews

Slumberland Furniture Complaints Summary

1 Resolved
18 Unresolved
Our verdict: If considering services from Slumberland Furniture with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Slumberland Furniture reviews & complaints 19

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4:21 pm EDT
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Slumberland Furniture Duvet

Bought king size duvet on bed about a week all the stuffing has gone weird not in the square boxes awful to sleep in bought in tescos end of December didn't use it until later they won't change it out of the months returns you cannot see the aquares you have to see in jperson aphoto will not show stuffing up there's no pictures as you can't see it have to see in real life fed up now bought its faulty sort it please

Desired outcome: Compensation and refund

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1:01 am EDT

Slumberland Furniture Bedroom furniture set

I bought a bedroom set and had it delivered to a storage unit. Once I purchased a place and it was delivered, I couldn’t get the bed frame on. I’m 58 and disabled. I called them and asked if they could put in a service call for someone to come help me. They informed me that no, they don’t do that. So now I have a bed with no headboard or footboard attached. Or mirror attached to my dresser. So much for customer service.

Desired outcome: I’d like someone to come and assemble it

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3:16 pm EST
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Slumberland Furniture Drystan brown six drawer

On March 2, I received my dresser. It was damaged and they don’t have it in stock.

So I asked if they could get me discount because It would take almost 13 weeks for a new one. Raquel in the Muscatine store said they could me give 10% which would 20 something dollars.

Desired outcome: I would like to get at least $75 back.

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Is Slumberland Furniture legit?

Our verdict: Complaints Board's thorough examination reveals Slumberland Furniture as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Slumberland Furniture stands out for its commitment to quality and security. Clients considering Slumberland Furniture should delve into its customer service record to gauge compatibility with their expectations.

Slumberland Furniture earns 91% level of Trustworthiness

Perfect Trust Endorsement: Slumberland Furniture achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Slumberland Furniture. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Slumberland.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Slumberland.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Slumberland.com you are considering visiting, which is associated with Slumberland Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a slumberland.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Slumberland Furniture's website seems to offer jobs or career advice. While this can be a helpful resource.

Slumberland Furniture as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Slumberland Furniture website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Slumberland.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Slumberland Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Slumberland Furniture sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to Slumberland Furniture. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:35 pm EST
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Slumberland Furniture I am complaining about how I have treated at our local Slumberland

Over the last year or so we have purchased around $5000 in our local Slumber land. Everything was great until I had a problem with the bed I bought. It was comfortable, but after a month I started getting a pain in my hip. I am 72 and after sleeping with the pain for a few days, that pain started moving down my leg. I decided that the bed must be too soft and I needed firmer support. I contacted the store by phone and they put me off for a week. They said the owner wasn't there. They called me today. They started telling me about a pick-up fee and some other fee that would come to around $170. Then they told me the only way to get my money back (around $2000) was to spend it in the store. They didn't tell me any of this before I made the purchase. The tone of disrespect and how I was treated made me feel like 5 year old being scolded. I feel uncomfortable about even going into the store and have most of the day crying. I don't know what else to say. Thanks, Denise Hendley

Desired outcome: I want a refund so I don't have to go back to the store

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12:30 pm EDT

Slumberland Furniture Leather couch stitching came apart 3 months after purchase. Yr or so later still getting runaround. Couch was $2,000.00 dollars, junk.

Bought leather couch for $2, 000.00 and the stitching started coming apart just 3 months later, over yr of taking to store and only get runaround. Said part would take 4 months to get, been over yr now. Now saying warranty expired .

Desired outcome: Refund, or replacement

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11:25 am EST

Slumberland Furniture Mattresses

I cannot believe that Slumberland buys mattresses that are marked up 60% from the wholesaler and then they sell them for 50% margin. A Tempur-pedic premium queen mattress cost Tempur-pedic roughly $500 maybe 400 they sell the slumberland for $1000 and Slumberland sells it for $1999, what a joke.
I have been able to find a manufacturer that has the same form as Tempur-pedic and I can buy it online for $999. This website even tells you how much it cost them and they aren't lying like Slumberland is.

Desired outcome: They’ll be out of business in a few years

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6:40 pm EDT

Slumberland Furniture delivery / deceptive advertising

DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberlands website. Like most, prior to making purchases I check review ratings. The star rating on Slumberlands website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page. After Slumberland did not delivery my furniture timely or have it available for store pick-up as promised, I began shopping for other furniture. While comparing a sectional from Macy's to the one I purchased from Slumberland I clicked on the 4.3 star rating associated with the Wake sectional to read the reviews. To my surprise the rating was actually 2.3 stars NOT 4.3 and there were 18 reviews not 4. I discovered more discrepancies on the Pros and Cons list which appeared before the reviews. This list contained a list of 5 each pros and cons, ea item had 1 review with the exception of comfort, it had 2 positive reviews noted. Upon reading the customer reviews I discovered 9/18 customers gave the sectional 1 stars review and 4/18 gave a 2 star review. Customer complaints included the sectional sagging, pilled and fraying fabric, and most shocking the couch being constructed from cardboard. Customers also complained that Slumberland refused to acknowledge the fabric is faulty and that other customers were having issues.

The short and skinny of my experience. When I purchased the sectional I was told the wait could be 2-4 weeks, it was dependent on when Slumberland received it from the Manufacturer. Once received it would be delivered the following Thurs, Fri, or Sat. Two weeks after purchasing the sectional I received a call from Justin, Slumberlands sales representative wanting to schedule delivery as my furniture had been received from the manufacturer. However, the delivery dates he offered were 2.5 weeks away which conflicted with his assurances and promise at the time of purchase I would not have any problems with delivery and bragged Slumberland owned it own professionally trained delivery team. What he failed to tell me was that I would have to wait have to wait for the furniture to arrive from the Manufacturer and an additional 2.5 weeks for delivery. My son and I went in person to the store and spoke with the Manager. He stated it was unusual for their deliveries to be backlogged and offered to refund the $100 delivery fee and the opportunity to pick up the furniture from the store that coming Friday. We explained we had not had to pay for delivery but the manager still refunded the $100. We accepted. Friday afternoon my son and I both took off work early, rented a Uhaul and drove to the store. I went to the back counter and told them I was there to pick up my furniture. The greeting I received was, "did you call before coming?" Confused, I responded no. The sales clerk stated, "we tell everyone to call ... " She looked up my order and said she could see the refund but stated the Manager had not followed through and the furniture had not been delivered to the store as promised and there was nothing she could do. The store manager was on vacation until the following Wednesday and the earliest we could pu the furniture was the following Tues, we declined as my son was not available to help. We left the store fully expecting to hear from the store manager when he returned from vacation. We did not. After finding the website discrepancies and reading the reviews I ordered the sectional from Macy's and received it within 4 days. I cancelled my order in person and was given a receipt showing a refund of the purchase price less $100 (already refunded) 5 days ago, I am still waiting for the refund to post to my account. Slumberland made no attempt to refund or make right the $50+ spent on renting the Uhaul.

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2:38 pm EDT

Slumberland Furniture service in muscatine iowa store

On 9/1/18 we purchased a sectional and a recliner. We took the recliner home that night but was told the sectional wasn't in stock but they would need to order it and we would have it in two weeks. We were also told that if the price of the items was cheaper within 30 days they would honor it. On 9/8/18 we took a flyer out that we had received which had the sectional at a cheaper price and they honored it but then told us because of the sale price, they would not honor the 10% off labor day sale which we had gotten. No where on the flyer did it say they wouldn't honor the labor day 10% sale. Actually what the flyer did say was it was good on regular or sale items! So because the store removed the 10% of savings from our previous order causing us to lose $70. As if that didn't make us upset enough, I called last week to find out where our sectional was at as it had been three weeks and still no sectional. I was told it was still in the warehouse and hadn't been shipped yet and it would be in friday 9/28/18 and delivery wouldn't be able to be done until the following wednesday 10/3/18. So I called today 9/27/18 to set up that we pick up the sectional tomorrow which I was told last week it would be in by. Today I am told it will not be in tomorrow after all since delivery wasn't set up until 10/3/18. This is unacceptable! Not only did they remove $70 worth of savings we had, they told us two weeks and not it is going to be over a whole month before we get our sectional. We passed up several sales from other companies after we were told it would only be 2 weeks. Had we been told it was going to be a month before we were to get our sectional, we would have taken our business elsewhere. Lying to customers and ripping them off of money that they are owed is not any way to do business or to keep customers. We are in the process of remodeling and slumberland has lost our business! We will not purchase from them again!

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7:13 pm EDT
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Slumberland Furniture service I received

I recently purchased a new bed from your Worthington MN store part of the agreement was that they would repair a sectional I purchased from your Sioux City Iowa store and sectional was delivered by your Spencer Iowa location. When I originally complain about the 2 end sections of the sectional I was told by the Sioux City store that I would have to go through the Spencer store as they had delivered it. Spencer Store said they didn't sell us the sectional and that we would have to go through the Sioux City store (apparently the run around).
So when we purchased our new bed in Worthington MN we were told they could repair the sectional and pickup our used box spring and mattress. They did neither they picked up the sectional end pieces and after quite some time went by I had to call them and I was then told they could not be repaired and when they brought them back I asked if they could at least take the old boxspring and mattress and was told no they did not bring any bags to put them in.
Sorry to say I do not plan on ever doing business with Slumberland again not because of your products but due to the service after the sale. You can check your records as we buy most of our furniture on credit through you stores so I know there are records.
I am very disappointed in your service and the could care less attitude except when we are buying furniture. FYI all the stores mentioned are aware of the problem however no one seems to care. I work hard for my money and I feel I have been taken advantage of by your stores.

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Update by JerryVP
Sep 25, 2018 7:14 pm EDT

I recently purchased a new bed from your Worthington MN store part of the agreement was that they would repair a sectional I purchased from your Sioux City Iowa store and sectional was delivered by your Spencer Iowa location. When I originally complain about the 2 end sections of the sectional I was told by the Sioux City store that I would have to go through the Spencer store as they had delivered it. Spencer Store said they didn't sell us the sectional and that we would have to go through the Sioux City store (apparently the run around).
So when we purchased our new bed in Worthington MN we were told they could repair the sectional and pickup our used box spring and mattress. They did neither they picked up the sectional end pieces and after quite some time went by I had to call them and I was then told they could not be repaired and when they brought them back I asked if they could at least take the old boxspring and mattress and was told no they did not bring any bags to put them in.
Sorry to say I do not plan on ever doing business with Slumberland again not because of your products but due to the service after the sale. You can check your records as we buy most of our furniture on credit through you stores so I know there are records.
I am very disappointed in your service and the could care less attitude except when we are buying furniture. FYI all the stores mentioned are aware of the problem however no one seems to care. I work hard for my money and I feel I have been taken advantage of by your stores.

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10:04 am EDT
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Slumberland Furniture delivery

I bought a four matching living room tables and set up a delivery date far in advance, and I made sure I would be home and with a friend to help. The day of delivery, I was notified I would only receive half of my order. A week later I got the remaining order on my doorstep, again, I took off work and had someone there to help assemble and move it. When I opened the console table the corners had been damaged. This is not my first negative experience with Slumberland delivery; In October I bought a king sized tempurpedic mattress with abedroom set. I was told it would be one week for delivery and my dates kept getting pushed back until a month after I purchased the bed. I ended up sleeping on my couch for a month, rather than just one week. Had the sales people been more up front with the delivery date I might have made for other arrangements or not bought the pieces to begin with. I am still awaiting a call back from the store to set up an exchange for my damaged console table. I will likely never buy from Slumberland again and likely not refer anyone to Slumberland as well.

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8:44 am EDT

Slumberland Furniture delivery

I had purchased a bed set. Paid for delivery which was fine. The mattress wasnt as good of quality that i expected so i exchanged it. Paid the $99 fee and picked a new one. I wanted it delivered as well so i had to pay another delivery fee. Now the delivery times they keep giving me dont work since i work 2nd shift. They keep telling me the times cant be set. Obviously this company isnt about customer satisfaction. Why should i pay a fee twice if they cant deliver it when i will be home

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2:16 pm EDT

Slumberland Furniture mattress

I bought a mattress, and after their customer service order the manufacturer top send out a person to test it to confirm that it was defective . slumberland would allow me to get a new mattress however they no longer had the same one i purchased available. so i was forced to choose a higher priced one and pay the difference or a less expensive one but THEY WILL GIVE ME MONEY BACK ! so i 'm paying then more then what the ticket on the matress in the store says ! how is this fair ?

i will NEVER buy anything for slumberland again !

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8:37 am EST
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Slumberland Furniture Poor quality furniture and furniture care warranty they offer is totally worthless!!

Less than 2 years ago I purchased a Hughes couch (as well as a matching chair and ottoman) from Slumberland Furniture. The salesperson talked me into the extended care warranty from Furniture Care. I was told it would take care of any issues I had with the piece including spot care, etc. Recently, the coils / springs on one end of the couch have already gone bad, not to mention various spots from normal day-to-day living. Bear in mind there is only one person and no pets in this home so it does not get an inordinate amount of use. When I called Slumberland Customer Service I was told the Hughes warranty only was valid for one year. (Obviously not much confidence in their product!) I was given the contact information for Furniture Care, the extended warranty. Megan, the person I spoke with, confirmed they did nothing about the broken coils, and regarding the spots I had to advise them within 14 days of noticing. What possible difference does it make how quickly I advise them? Clearly the quality of furniture offered by Slumberland is subpar and the extended warranty is a total scam. Stay away from both!

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12:45 pm EDT
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Slumberland Furniture Durablend recliners by ashley furniture

I purchased two chairs from the Clive, IA store for my new home in June of 2015(052957XZGM). In December of 2015 I noticed a seam starting to open and a small hole in the head rest plus they had become stiff to the touch. By Feb. of 2016 both areas had gotten worse so I contacted customer service. They sent out an inspector who said that there was a problem with the one chair and looked like it was starting on the second chair. Was told they would contact me very soon. After waiting a month with no contact I called again was told they would get back to me that day. They did not and a week later I called again. Again told they would call but they did not. Called the store, spoke with the manager who told me it was my fault there was a problem due to the fact I took some medications. Next day customer service called and said it was my problem Even though I have 4 other leather items with no issues. Next I contacted corporate who blamed it on the manufacturer. I contacted the manufacturer (Ashley Furniture claim number 17046) who said they would contact Slumberland and have them contact me with a solution. After 2 months still no contact from either party to date. Coming up on the date I made the original purchase which is what they both want to happen so they can say a year is up we can do nothing.

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10:41 am EST
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Slumberland Furniture Delivery of Merchandise

On 12/22/2015 we purchased a glider recliner with ottoman. We were told it would be 3 weeks till delivery which would have been 1/14/16 since the material was custom order. We were told around that time it would be 4- 4 1/2 weeks. I called 1/18/16 today to complain since I purchased it for my son in law and daughter. I was told they will have an update 1/20/16, but it may not be in this week. She said she was sorry someone told us 3 weeks. I explained that wasn't good enough, that I could have kept my money and made interest on it for an additional 2 weeks if there were delays. She couldn't offer me anything additional. I said that's fine I will never do business with you again and will let all my friends know about their deceiving on their delivery time frames. I'm tired of companies that over promise and under deliver. This is not true customer service, they want your money, but cant deliver your product timely.

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7:37 pm EST

Slumberland Furniture Deceitful advertising

I would never shop at Slumberland again. They are deceitful in their advertising. My wife said she wanted to buy 2 Lazyboy recliners and she found what she wanted at Slumberland in Bloomington, Minnesota. She showed me the add in the newspaper. The add said Sale $299 and in big print 40% off. I calculated the price and told my wife it would be $179. She said no, the price is $249. I look the ad over and saw in small print it said 60% off list price, so I concluded the $299 was not the list price. I told my wife this was deceitful. You see the large price listed then you see the large 60% off. So we went to the store. We spent about an hour setting in different chairs. Finally decided on one that had a tag on it that said $349 Final price. We told the clerk we wanted that chair. We noticed the one next to it for the same price was about an inch closer to the ground. I told the clerk I wanted to make sure the one we got was the taller one. She said that would be $50 more. I said the price tag on that particular chair said $349. She said it is $50 more because the rocker platform under it had a board that was about 1 in wider. I said this was false advertising. The chair has a price tag on it that says $349, so that is what I should pay. This was deceitful. She said she would get the manager Greg Tangen. When he came he said ... so you want to talk to me. I said not really, I just wanted to buy the chair for the price marked on it. He said we couldn't it was $50 more. I said this was false advertising. If the price is $399 instead of $349, the price tag on the chair should say that. I said this is false advertising. He said the tag is not advertising. I got so frustrated that I had spent an hour of my time comparing various chairs and features and finally coming to the conclusion of what I wanted then to have the store tell me I was wrong because they couldn't sell me the chair for the price on it. I would never, never shop in Slumberland again and I encourage everyone else to stay away from them. I also do not respect the store manager Greg Tangen for putting the miss leading price tag on the chair, then arguing with me that I was wrong and he was right. Stay away from Slumberland.

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Kemps
Minneapolis, US
Apr 13, 2013 4:49 pm EDT
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All stores have disclaimers on mis-marked merchandise. If someone places a price take in the wrong chair or if a customer does the store does not have to eat the mis-marked price. If you owned a store would you? Really? I certainly would not so if you want added features from any store expect to pay for them. Why should someone else have to pay for your extra features?
My guess is that you believe you are smarter than you really are and you know more that the people who write ads. Too bad dum dum.

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Atom_9
Columbia, US
May 29, 2011 7:57 am EDT

I ordered a Mattress from Slumberland but after I ordered it I saw the Add in the Columbia Tribune, saying 25% of 1 item of 500+ so I went back to the store and said wait I want this deal because it was valid when I bought the mattress and was told NO by the manager that he would be losing money on the mattress. He said the mattress was already marked 25% of so therefore they validated the add. I canceled my order.. F.. Slumberland that they intentionally give false advertisement because they want people to run in the store and when they do they dont validate it claiming that you must not understand the terms and conditions like your some kind of moran. I dont need that I cancelled my order went to Macys and got a better more comfortable mattress. I use to like Slumberland but I know longer will go to that store to get my furniture, let them have an empty building, good with very few people shopping. I saw more people in Macy's mattress department today atleast 40 people at one time than I did with me being the only person at Slumberland. Atleast Macys validates there Ad's.

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8:33 pm EST

Slumberland Furniture Bad service

I started thinking about how to help my fellow man, so here are a few more ways to save money. When I worked at slumberland and we ran out of certain bedroom sets we just went online to BIGLOTS.Com printed off a coupon and then sent employees over to purchase the very same sets. This was great for us because we still made plenty of money. If you like any of the table art or accessories at Slumberland you can find it at Gordman for less then half price as well. When Slumberland tries to sell you their mattress pad protector, remember they only pay $14.75 for an item they want you to pay $85 for.You still need it to get it if you want their 60 day return exchange. I suggest you buy your mattress from Mattress Firm and get a full 100 night guarantee with the possibility of getting a cash refund. Slumberland will NEVER give a cash refund. I promise to keep the info coming. Please comment if you have any questions that I can help you with.

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2:46 pm EDT

Slumberland Furniture Sales Rep promised no payments for 12 months but financed us to pay monthly

My family recently visited the Slumberland, Springfield, MO, store to purchase a reclining couch. We knew we weren't going to make a purchase unless we could receive no interest and no payments for 12 month and made that clear to the sales professional. The sales professional, Derick Broyles, was helpful and made it clear that if our credit was approved we would qualify for no interest and no payments for 12 months. We were approved with surplus and as we signed the paperwork we again confirmed that there would be no payments for 12 months.

I should have READ the paperwork in detail rather than extend good faith.

We've now received our second bill, bills which the sales professional told us we could ignore, with an attached late fee and must pay the Wells Fargo financial institution the payment. While Wells Fargo was not able to waive the late fee since this was not a Wells Fargo error they did offer to amend the financing with agreement from the store.

I contacted the store to see about verifying or correcting the financing but was informed that Derick no longer works there. A woman named Judy was quite adamant that no interest/no payment finance options did not exist in the Slumberland store. This seemed to contradict what Wells Fargo associates told me, in that they would alter the financing with store approval.

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Tim.bleed37
Madison, US
Nov 25, 2012 10:11 am EST

Speaking of true nature- u are posing to be my brother jbleed on a number of these consumer sites. Thanks for throwing him under the bus. Luckily- I think it is pretty evident on your rants that you don't have much business knowledge so most people won't take ou seriously. Thanks for throwing my bro under the bus! I am confident the Karma will come back to you. Read a book about business buddy- or google "overhead" on your computer and see what you can learn.

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j bleed
, US
Dec 30, 2010 5:58 am EST

While I worked for Slumberland Furniture I saw them do things that I would have never believed unless I witnessed them with my two eyes. Yes, Most of what you read is true. Slumberland tries to activity hide consumer complaints by demanding employees write favorable reviews online. I witnessed return recliners and mattresses sold as new. They used lint rollers to get all the dog hair picked up and whole bottles of Febreze to hide the body odor and smoke smell from the same.I heard vendors say they couldn't take care of products because Slumberland buys there second hand stuff no other vendor would buy or it was a defective lot that should be sold as is. Slumberland makes about 47% profit on all the items sold in the twin cities and much more then that on mattress lines. They pay 6-25% to the finance company for their free financing. If you pay cash or check you should be able to get a larger discount. Good Luck. This is my gift to you. They told us that they have free delivery figured into every sale but rarely offer it so the company can make more money. Most other stores in this area make 10-15% less profit and still manage to give better service. After five years of this I am moving out of state and hope to find a better place to work. Slumberland has done a great job at hiding their true nature. You have to dig deep. Stick to your guns and don't be afraid to walk out if you don't believe you are getting the best price. Any other store in town can easily beat their pricing and usually do, you can get better quality products for less at Home Furniture. Thank you

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1:39 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Slumberland Furniture Bad service

I ordered several items from Slumberland in July, all items have also been paid for. It is now November and I have still not received my order in full. I was told I would have all of my items within 30 days when I placed my order. I have also had problems with the deliveries. They first came in September (yes later than the 30 days) and the couch I ordered could not fit in the elevator, so instead of trying the stairs they told me it wouldn't fit. I had to go to the store and pick out other furniture. Second trip a week later brought my new couch and nothing else. Third trip end of September brought 1/2 of my bedroom set. Which they didn't put together because they didn't have the whole set. This has been sitting in a corner of my bedroom since, because they still have not delivered the whole set. The fourth delivery they buzzed to get into my building. By the time I got downstairs to let them in they were already driving away in the truck with my furniture. I called every number I had for Slumberland and no one could help me. I called them asking for a morning delivery and they said they could do it on November 13, 2008. I got a voice mail from them on Tuesday November 11 saying there was a mix up and it wouldn't be comeing until Friday. I called the store saying that Friday didn't work I took Thursday off of work to wait for them. I asked that all of my furniture be picked up and I be refunded in full. Of course they couldn't help me with that. I got another voice mail saying that everything was straightened out and my items would be delivered on Thursday as planned. Well Thursday came, and they didn't show up until afternoon. Also they still didn't have my order in full. My foot board for my bed still has not come, and my bedroom set is still sitting in a corner not put together. This is the worst experience I've ever had.

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bugsy
, US
Mar 18, 2009 10:44 pm EDT

Slumberland in Albert Lea is just as bad. Promised deliveries that don't show up, mistakes by store employees as to deliver days, not knowing their immediate 25 mile radius area, etc. All furniture (prepaid) was to be delivered at the same time. It trickled in over a period of time. It's finally all here, but Slumberland will never see another dime from me. Ever. No customer service at all. No courtesy. Nothing. I hope they go the Circuit City route. And good riddance.

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Phone number

+1 (888) 957-5862

Website

www.slumberland.com

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