SleepMasters review: Defective bed

I am a very unpleasant customer of the Sleep Master Sebokeng Thabong branch store. On the 23rd March 2026 I went to the Sleep Masters Thabong branch store to lodge a complaint about the Restonic bed that I had bought from the store during December 2024. Later that day my wife received a Whatsapp message from Restonic with instructions to follow regarding my complaint. I did as requested on the Whatsapp message and forwarded the pictures and videos required by them on the 25th March 2026.
Every week from the date of submission, I kept going to the store to enquire about the progress of my complaint. I was told that I must wait for a call from the Restonic warehouse for the delivery and exchange of the new mattress. I waited and no one called nor sent any message.

On the 28th April 2026 the same message with the same instructions was sent again to my wife's whatsapp number from Restonic. I followed the instructions as requested by the message and forwarded the pictures and videos required by them on the 29th April 2026.

On the 30th April 2026, I received a whatsapp message on the number that we have been using to communicate with Restonic informing me that the in-store credit has been approved.

Again, my weekly visit to the store produced the same response, "Wait for a call from the warehouse to arrange for delivery and exchange of the bed."

On the 25th May 2026, when doing a follow up at the store, the sales agent at the store assisted me with choosing a bed with the same value as the one I had lodged a complaint about and informed me that delivery will be done in the next week or two as their shop did not have the kind of bed I had chosen.

I have been patiently waiting for this to be resolved but nothing is happening to release me from the body pains me and my wife are suffering from the discomfort of the bed that i have lodged a complaint about.

I write this with a very heavy heart because I have been patient enough, yet I am suffering physically sleeping on this bed every night. And the sales consultants at the branch are well aware of this because every time I went to the store I would tell them of my body pains that are caused by sleeping on this bed. And I further made them aware that I am not suffering this body pains alone, my wife is also experiencing the same discomfort of the bed and body pains.