SkyscannerTravel2be / travelgenio

H Jun 03, 2021
This review was posted by
a verified customer
Verified customer

On 20 May, my partner and I attemped to purchase return flights from Brussels International (Zaventem) to Bari, departing 2 August via Munich with Luthansa and returning 14 August direct with Brussels Airlines. We were directed from Skyscanner to the Travel2be website to complete our booking. After entering our card details, we were taken back to the homepage and received no booking confirmation or tickets.

No booking appears in our name in the "My trips" page, and yet the money (€411.60) has been charged from our account. We have received no response to our attempts to contact them via email or phone.

It feels very much like being robbed, and we are exploring the legal options available to us to get our money back. A very upsetting and stressful experience indeed. Please remove this company from Skyscanner, it is a scam. See the page below from Trip Advisor, which has over 1000 complaints:

https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k9581243-Travel2be_Review_buyer_beware-Air_Travel.html#110122329

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