Skynet Worldwide Express
reviews and complaints

The driver was so arrogant he called me names called me stupid just because I couldn't hear the car hoot his phone number is0685539899.Couldn't get his number plates as he drove off still shouting he promised to come back again and show me what the [censored] I am. I felt so ashamed as my neighbours were watching idont want him at my door step again

I called in Wednesday the 14th to change my delivery address, which it was confirmed to be changed, called again on the 15th to confirm if my address was changed, agent confirmed that it was changed and my parcel going to be delivered in the 15th, driver went to the address I changed, I was told that my parcel with be the first priority it will be delivered in the 16th which is today morning, I called this morning and they confirmed that it will be delivered, I called again during the day and I was told my parcel is still on the way, I called back few minutes later and I was told that tried returned with my box because according to the driver securities in the gate tried to call me but I did not answer, which is not true, 0ur security do not call tenants for delivery, I was provided contact details of driver whom he made a promise to make a plan for me to get my parcel today but later did not respond to my phone calls, your people are very dishonest and incompetent, after a number of phone calls made I still did not get help,

Hi

My parcel gone missing since 4 Jun and suspect stolen by dishonest person.

1 have 2 parcels sent from China and one has delivered successfully on 4 Jun 2021. However, the other parcel has misrouted to Kulim. We called them and they said will route back to right location in 1 week.

After 1 week, we called to follow-up, the staff gave me all different response such as, the item was here but now I cannot find, the item still in shipment, short carton, and now they not even bother to pick up the call.

I sent complaint to Skynet website and they never monitor and reply after 3 weeks later. I sent complain to their facebook. The first replied is based on our record, your item has delivered successfully on 4 Jun 2021. This showed they not even has SOP to check properly and response to customer. Subsequent replies, we are still working on it. We are working with the related branch and have yet to receive any positive feedback and appreciate your kind patience & understanding.

Based on the phone response, I highly believe my parcel has been stolen by them because the staff said they have seen the parcel and just cannot find it now. The company is not actively engage with their customers and I suspect they have stop searching my item.

This has been very upset me.

Hi

I'm complaining regarding order number [protected]. I have received today in Brisbane, QLD Australia.
Sender has been charged for parcel 13.5 kgs but it was 11kg when received at the destination & 1 suit (white shirt & trouser with royal blue dupatta) was missing

Please rectify this matter by recovering the missing item & refund over charged price of 2.5 kgs.

Please find the attachment of fraudulent receipts produced by Rana Irfan & photo of a missing dress.

Hi,

With regards to the subject shipmen which has been missing since last two months, please understand that I have not received any proper response from the customer service team.

After my constant follow up from the past 60 days for my shipment valued at AED1000, the response I have received is the most irresponsible and cheap response I have ever received from any company that has offered me any kind of service. Below as is

"We do apologize regards the inconveniences what been caused
Please note that after search investigation, all results been negative
Please accept our apologizes regards the miss & note we can offer a shipping replacement free of cost to same destination or compensation of 30 USD., "

Please understand two things very very clearly:

1. The value of the shipment is AED1000 plus the courier charges.
2. You not only owe me money for the above but also for the mental stress that you have caused me in following up with your most irresponsible customer service team.

Appreciate if you can get someone with some authority to act on it at the soonest before I start escalating this.

Thank you.

Nidhi Kumari
[protected]@gmail.com

Have been delay my parcel for 10 days. each times lodge complain. they will asking for 48 hours. if u ask 10 times, then 48 hours X 10 times. What the hell is happening to Skynet. Your service dam sucks. you hide all people complain in your FB. luckily got 3rd parties platform to complain and show how unprofessional you are. For those people who intend to use this currier service. think 48 times before u proceed.

I have a parcel that should have been delivered by your company but it has not shown up I fear that the parcel could have been taken to the wrong address and marked as delivered was there any photos taken of the parcel being delivered or may the parcel being marked delivered wrong?

My name are Nicolene Benjamin.. Surpose to receive my parcel on the 1May...A lady from eastern cape add me today and on fb and told me that my parcel was drop off by her... She told the driver that the parcel don't belong to her and he replied he will short it out at the warehouse... How can he leave a parcel at somebody worth of r20000... And here must i be calm... My name is there and my address

I was due to receive my parcel SA010435034110001001 on the 15th March 2021, because of network glitches our area was facing that day I opted to meet the courier half, at Zangomeni to be exact. Zangomeni of which is 10-15 minutes under heavy traffic. I waited for 55 minutes to be exact with no sign of the courier and when I called twice, my calls were rejected that's when I left. When I made contact with him again he said he had passed my stop, and I'll get the parcel the next day. Yes I was angry, but I let that pass, my parcel was then shipped out again today 17 March 2021 and like the usual, the courier called. I told him I will knock off then go to town to pick the parcel. When he finally got hold of me on the phone, he was rude and practically scolded me. It did not end there he continued to say I have a stinking attitude that won't help me when he finally decided to deliver the parcel. Mind you I had said nothing to him when he got to me. To me surprise after all the scolding about how much I have wasted his time when he was supposed to have left Manguzi already he turned back and headed back to town. His treatment was very abusive to me as a customer
The courier plate is JJ63DL-GP.
His number is [protected]
My number is [protected] I also contacted him with [protected] because of the network problems at the time.

I hope this matter will be taken into consideration

[protected] my name is yashpreet kaur my this parcel is sent by my mom from india they told my mom that the parcel will reached to your daughter in week bt now next week is started and the parcel is still did not entered in spain.. i am so worried about my parcel can you please tell me well my parcel will reached to me?
yashpreet kaur
contact :[protected]
email: [protected]@gmail.com

My parcel reached Malaysia on 4th November but till now the customer service telling me dont know when can get coz its at airport KLIA. what kind of response is this? I have the worst nightmare with skynet always. Ihave no choice coz I didnt know my seller will use skynet service. Worst company ever. Please tell me who can tell me exactly when can I get my parcel and with who can I deal with to get my parcel? My tracking number is [protected]

I sent parcel last saturday October 31, 2020 on or about 14:40pm from Abu Dhabi to Shiekh khalifa medical center Masfout Dubai. Until now the parcel still not delivered. As i can see in the tracking system the parcel keeps going there and here everyday. This is not the first time I send parcel to the same receiver. I don't know what's wrong with them why it takes long time for them to deliver the said parcel . It is very important and urgent coz It's for my sick brother who is bed ridden in the hospital for 9 months now. The items inside is his for and pwrsonal needs.

On the 23 September, a guy called David from Skynet Bloemfontein called me to tell me that he was at the gate to deliver the parcel. Unfortunately, he was at the wrong address, so I told him where I was, which was almost 7km away, but he told me that I'll only get it on Friday, the 25th. On the 25th nobody called me. I called David again on the 28th, on a Monday. He told me that he gave the parcel to another driver and the other driver was going to call me. Nobody called. I called him again on the 29th and he told me that the other driver can't find the parcel and that I must call their Supervisor called Lydia. I called Lydia and she told me that she has my numbers and that she'll get back to me after talking the driver. She never did. I called her again on the 30th and she told me that the driver came back late the previous day, that's why she didn't call me and that she'll call me later.

I called again later the same day and she asked for my numbers. I asked if she didn't say she had my numbers and she said she's misplaced them. I gave her the numbers and she never called so I decided to call the manager on the same day. She was hearing about my story for the first time, she said and that she'll call me back later.

She did call later and told me that they couldn't find my parcel and that she had asked for replacement and that she'll call me back today (01 October 2020) in the morning. It's now 13:33 and I havent't received any call from her. I've been trying to call Skynet Bloemfontein in vain today and I'm very upset because I want my parcel.

I am currently waiting for my graduation certificate when I try to use this reference to track 53613538, it say the document is out for delivery since 21/08/2020 which is almost a month ago, they is no feedback why it is taking so long to deliver such a very important document.
Kind regards
Tellus Ngwenya

My name is Teboho the store manager of Ackermans Thaba Nchu. On the 19th May 2020 i logged a collection for documents that needs to go Head office so since all this process took place late the consultant asked to prepare my collection for 20th, then i agreed. On the 22th I was called in my office for collection '' I then met Mr Mphandle (the collector) i asked him why this documents has to be collected today on 22th instead of 20th the agreed date assuming that he might have a valid as company custodian.
I have never shout or raise my voice when speaking to Mphandle but the way he spoke to me, he deliberately meant to disrespect me in my store in front of my staff nd customers. Mr Phandle failed to answer a simple question but choose to be rude to me...his disgusting attitude pissed me off.
Ackermans and Skynet have a strong relationship, but what Mphandle has done it really cause a bad image and reputational damage for the company. We are retailer and we understand customer with all our heart however that 1 off 22th was not a service at all.
To wrap all this up, I would like not to see Mpandle ever again in my store. I would also request that he should get a harsh punishment for his behaviour.
To prove that i was not happy at all, i even reported his rudeness, disgusting attitude to my head office. And soon i will decide on using different courier to deliver my packages.

I pray that my complain get your attention and be resolve asap.
[protected]

Good day

I have to honestly say, I am not someone that complains but the level of service received from skynet is honestly a disgrace. I will never use this company again. I normally use courier guy and it is smooth sailling but with
Skynet it is such a complicated process. I booked three parcels with skynet, a lady by the name of zanele sent me an email asking to attach my cipro, which I did 3 times, I even asked her to confirm if it was received and she said yes. Then she asked me to please print it and attach it to my parcels. She said I needed to print my wabel documents I said I did and I did not know once that I needed to print a 5 pager document in order to complete my transaction. I have actually called in 3 maybe 4 times given waybill number and not once has a staff member there asked me if I have completed this process. I am upset as I paid for delivery 2-3 days but now it is going to take longer. I called and spoke to zanele, the line got cut she did not even have the courtesy to call me back. I asked I
Want to lay a complaint and was told the managers name is blue diamond. But no email received. I really am not happy. You pay for 2-3 days but it seems that this process will take longer.

I was informed that my delivery would arrive on a specific evening when I was at home. Although I was unaware of the delivery due to not checking my emails, I was fortunate enough to even be present at home to make the delivery smooth. However, I had suddenly received a message that stated that the delivery was not made due to not being at home. This is very confusing and I am extremely disappointed that there was no knocking or ringing of the doorbell at all? Literally no effort made to give the parcel even when there was a home filled with people inside. Definitely disappointed in SkyNet delivery services. This is not the first time.

Firstly the call centre for unisa parcels just cut, secondly the delivery drivers lie on the waybill saying the customer isn't available at the delivery point, although I've been waiting at home for 4 days, each day it says it's "out on delivery", although I've never received a call or text saying they have arrived and need a signature for the package. Thirdly the operations supervisor Enrico never answers his phone and there's no option to leave a message on his line, it just cuts. I previously stayed in Jhb, and I've never experienced any problems with the skynet branch in Jhb.

Sender send out the parcel on 20th Dec 2019 and the parcel arrived skynet outlet nearby my location on the 21st Dec 2019 and there is no more delivery stautus update already. When I called to skynet customer service on 26th Dec 2019 and their reason is lack of manpower to deliver the parcel so the parcel is still stuck at the outlet. I went to the outlet for 2 times and provide my details but they still cannot find the parcel and asked me to wait for their call. Until today, 3rd Jan 2020 I still not yet received their call. Here is my parcel tracking number [protected]. My parcel is drinks supplement and skincare product. I hope skynet will take responsibility on this. If my parcel really lost and I hope skynet will give a refund on this. Thanks.

I ordered an item from missguided and chose the fast delivery option to receive my order for a specific day. I have been informed that Skynet would be the company charged to deliver the item. I have called the company in the morning to ask at what time they would deliver because they do not leave the item at a pick up point if they can't reach you which means that if you aren't home at that exact time, you will have to reschedule an appointment to get your parcel. They said they would call the driver to ask when he would be delivering but I never received an answer. I waited the whole day at home for this and received a note they could not deliver because I was absent although I was home the whole time. The hour mentioned on the note was 12:45 and I called the customer service at 12:50 to ask if the driver could bring my parcel since obviously it was only 5 minutes later and he could not be that far. They called me 2 minutes later to tell me the driver was too far already and he would come back tomorrow. When I said I payed the express delivery they told me that was not their problem. They offered me to deliver at my work tomorrow but honestly the driver was not able to ring the bell of my house so it would be whole mess if he needs to deliver to my work facility. Horrible service, brands should stop working for them.