Skylux Travel review: Poor customer service & support

Dear SkyLux,
I'm writing this message which is regarding our recent travel to Israel and back from Houston TX with layovers in JFK. We had a horrible travel experience which was coused by the way Skylux booked our flights and the poor customer service provided.

On our return flight from TLV to IAH we missed our connection in JFK due to having to retrieve our checked bags in baggage claim and re-check them even though Arkia & Jet Blue had an existing ITA in place and this was not enforced by SkyLux with the airlines after numerous emails and requests to Skylux in advance to proactively prevent this issue, which was not resolved.

We did not want to have to retrieve our checked bags at JFK airport and repeat check-in and TSA for the JetBlue flight from JFK to IAH as there was not enough time during the 2 hour layover and my wife was using wheelchair assistance.

It is the fault of Skylux that this baggage transfer issue exists because the flights were booked separately as one way tickets.
The Airlines expected the company (SkyLUX) that booked the flights to contact them to resolve this issue.

Why was this issue not properly addressed by SkyLUX? We were forced to take a later flight adding another 5 hours to our layover in JFK, and were lucky that there were a few seats still available on that later flight of we could have been stranded in New York, after already traveling on 12 hour flight from TLV to JFK. Why didn't Skylux contact the airline to resolve this baggage issue?

The many messages received by us from different Skylux representatives shows lack of proper customer support and follow-up even though we are customers that have used your services for many years.
Also, our travel agent abandoned us and did not respond to most of our calls, messages asking for help. He messaged us from [protected]@skyluxtravel.com but never responded to even one email we sent him. He deserves a one star review for his customer service, the bookings and lack of response when we needed him the most.

Based on this negative experience we are considering not using Skylux in the future for travel related services.

Regards,
Patrick R. Harner PE
Harner Engineering Services Inc.
[protected]@gmail.com
[protected]