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SkipTheDishes
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www.skipthedishes.com
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1.0 286 Reviews

SkipTheDishes Complaints Summary

4 Resolved
280 Unresolved
Our verdict: If considering services from SkipTheDishes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SkipTheDishes reviews & complaints 286

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Newest SkipTheDishes reviews & complaints

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E
2:50 pm EDT

SkipTheDishes mcdonalds on 52

I received an order from Mcdonalds today, and nothing was right it wasn't even my order I called McDonald's they told me that if they were having issue and if I could call and let you know, they refused to replace my order, so its moving day and one person got to eat because that is all that was in the bag, I was charged 37 dollars i was trying to talk on chat and got disconnected as we are in the middle of moving I think I should get a credit and what I ordered. I would like something done about this, as I have spent a lot of money not only with skip the dishes but all the restaurants, this is not a good way for McDonalds start off woth skip the dishes

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D
10:38 am EDT

SkipTheDishes their terrible service

Over the past few days I tried placing orders and they try to process then automatically cancel. I contacted customer service and they told me my account was suspended until they could provide me better customer service. I asked for clarification and they went in to comp, aunts I made about past orders. So I complain when a restaurant gets my order wrong. This is an issue? I then asked to speak to a manager and I was assured one would call me back right away. They didn't. Then I checked my bank statement and noticed one of the cancelled orders had been charged to me anyway. Worst company I've ever dealt with.

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B
4:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkipTheDishes did not receive my food but my credit was charged and the payment was never returned

ON july 6th 2018 I place an order with Fusion seafood the order was never received so when I report it to customer service I was told not to worry I could get a store credit or a refund I chose the refund because I was having too much trouble with getting my food in the past. WI here live the apartments are building A thru K and can be a little confusing to the delivery person all building have a 501 that why is important to know the building letter I'm in building D and sometimes there in peoples in the lobby who would let people in I really think this order was token to the wrong apartment I'm still looking for a refund or I would have to dispute t with my bank.

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K
1:39 pm EDT

SkipTheDishes service is awful

Skip sounds like a great idea, letting you get take out for items you normal wouldn't. If it works great.. however the second you have an issue all hell breaks loose.

Contacting there service department is a joke, nothing but broken English answers and all they can do is say they are sorry, I had an order over an hour past the delivery window, and skip would still not refund it, they offered Skip credit, which does you know good when you have already missed your lunch window and why would I want to risk another bad order.

Eventually I get an E-mail saying I was unreachable and my lunch could not be delivered. I work in a small office, where I can see the door of the building, no Phone call or person ever walked to the door.

Yes I got skip credit, however it took 30 minutes of talking with there broken English costumer service and I ended up eating two hours later.

Again, when it works awesome, second something goes wrong good luck!

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J
1:50 pm EDT

SkipTheDishes service

SkipTheDishes processed a $50 order for me when visiting Edmonton. The App did not indicate it was pickup only and then closed out. If I did want to pick up the order the APP did not tell me what location. I attempted customer service, but they did not believe the APP could make a mistake.
So @SkipTheDishes has my money, but I never did get food.
Then they closed the chat and removed the history, I do screen shot it all however.

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G
4:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SkipTheDishes - terrible and awful

What an awful service. Unbelievable that someone can spend 3 hours chatting with a manager just to understand what happened to an order. Such a waste of time. My order was small, so I don't understand how this could cause such a long resolution. Anyway, my order never arrived, my questions weren't answered, I wasn't helped, no refund. I lost money.

Read full review of SkipTheDishes and 46 comments

SkipTheDishes In-depth Review

Website Design and User Experience: The website design of SkipTheDishes is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, allowing users to quickly search for specific restaurants or cuisines. The overall user experience is seamless, with fast loading times and a responsive design that works well on both desktop and mobile devices.

Ordering Process and Convenience: The ordering process on SkipTheDishes is incredibly convenient. Once you've selected a restaurant, you can easily browse their menu, customize your order, and add items to your cart. The checkout process is straightforward, with multiple payment options available. You can also schedule your delivery for a specific time, making it convenient for busy individuals or those planning ahead.

Restaurant Selection and Variety: SkipTheDishes offers a wide selection of restaurants to choose from, catering to various cuisines and dietary preferences. Whether you're in the mood for pizza, sushi, or Indian food, you're sure to find something that suits your taste. The variety of options ensures that there's something for everyone, making it a great platform for group orders or catering to different preferences.

Delivery Speed and Reliability: The delivery speed and reliability of SkipTheDishes is impressive. The estimated delivery time is provided upfront, allowing you to plan accordingly. In our experience, the deliveries have always arrived within the estimated time frame, if not earlier. The tracking feature also allows you to monitor the progress of your order in real-time, giving you peace of mind.

Customer Service and Support: SkipTheDishes provides excellent customer service and support. Their customer support team is responsive and helpful, addressing any concerns or issues promptly. They are easily reachable through various channels, including phone, email, and live chat. The support team goes above and beyond to ensure customer satisfaction, making the overall experience positive.

Pricing and Value for Money: The pricing on SkipTheDishes is competitive, offering good value for money. The menu prices are set by the restaurants themselves, ensuring transparency. The platform also frequently offers discounts and promotions, allowing users to save money on their orders. Overall, the pricing is reasonable considering the convenience and variety of options available.

Food Quality and Presentation: The food quality and presentation on SkipTheDishes are generally excellent. The restaurants listed on the platform are carefully curated, ensuring that only those with high-quality standards are featured. The food is well-packaged and arrives in good condition. The presentation is also appealing, with attention to detail in terms of plating and garnishing.

Dietary Options and Special Requirements: SkipTheDishes caters to various dietary options and special requirements. The platform allows you to filter restaurants based on specific dietary preferences, such as vegetarian, vegan, or gluten-free. Additionally, you can customize your order to accommodate any special requirements or allergies. This ensures that everyone can find suitable options and enjoy their meals without any concerns.

Loyalty Program and Rewards: SkipTheDishes offers a loyalty program that rewards frequent users. By ordering regularly, you can earn points that can be redeemed for discounts or free items. The loyalty program incentivizes users to continue using the platform, providing added value and benefits for loyal customers.

Mobile App Functionality: The mobile app of SkipTheDishes is highly functional and user-friendly. It offers all the features and functionality of the website, optimized for mobile devices. The app allows you to easily browse restaurants, place orders, track deliveries, and manage your account. It is available for both iOS and Android devices, ensuring accessibility for a wide range of users.

Overall User Satisfaction and Recommendations: Overall, SkipTheDishes provides a fantastic user experience and is highly recommended. The website design and user experience are top-notch, making it easy to navigate and place orders. The restaurant selection and variety are impressive, catering to different tastes and preferences. The delivery speed and reliability, along with excellent customer service, contribute to a positive overall experience. The pricing offers good value for money, and the food quality and presentation are consistently high. The platform also accommodates dietary options and special requirements, ensuring inclusivity. The loyalty program and mobile app functionality further enhance the user experience. We highly recommend SkipTheDishes for convenient and enjoyable food delivery experiences.

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