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1.1 24 Reviews

SkinMedica Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with SkinMedica at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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SkinMedica reviews & complaints 24

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SkinMedica Game-Changing Plumping and Smoothing: My Review of SkinMedica's HA5 Serum

I am so excited to share my experience with SkinMedica's HA5 serum. This lightweight gel-like serum has been a game-changer for my skin care routine. It gives my skin a perfect plumping and smoothing effect without any heavy or greasy feeling. I am so impressed with how well it works for my skin. I highly recommend it to anyone looking for a perfect addition to their skin care regimen.

I love how easy it is to use. I simply apply it right after washing my face in the morning and evening. It feels like nothing is on my skin, yet it works wonders. My skin becomes so smooth and soft after using it. I am so happy with how good my skin is looking these days. This product is truly amazing.

One of the things I love about HA5 is that it doesn't cause any breakouts. It's a mild and water-weight gel that sinks in very fast. It's perfect for those who have sensitive skin like me. I am so glad that I found a product that improves my skin so fast. I am in love with this product.

Overall, I highly recommend SkinMedica's HA5 serum to anyone looking for a lightweight and effective skin care product. It's perfect for those who want to achieve a smooth and plump skin without any heavy or greasy feeling. It's a must-have in my skin care routine, and I am sure it will be in yours too. Try it out and see the difference it can make for your skin.

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5:22 pm EDT
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SkinMedica Severe Allergic Reaction to SkinMedica's TNS Essential Serum: My Experience and Warning

I recently had an experience with SkinMedica's TNS Essential Serum that I wanted to share. Unfortunately, I had a pretty bad allergic reaction to the product that ended up sending me to the hospital twice in just 38 hours. It was definitely not a fun experience, and I wanted to share my story in case it helps anyone else out there who might be considering using this product.

The reaction started with some really itchy, painful welts that popped up all over my body. I also had sores inside my nose and mouth, which was really uncomfortable. The swelling was pretty intense, too - my right eye actually swelled shut, which was pretty scary. I was in a lot of pain and discomfort, and it was really hard to eat or do anything else.

Things got even worse when I started experiencing severe pain in my eyes, ears, and jaw. It was really unbearable, and I knew I needed to seek medical attention right away. I ended up going to the hospital and was put on steroids for the first 24 hours, followed by some heavy-duty antibiotics for the second trip to the ER. I was really surprised by how severe my reaction was, especially since I don't usually have allergies to anything.

Overall, I was really disappointed with my experience with SkinMedica's TNS Essential Serum. I ended up missing an entire week of work because of the reaction, and it just wasn't worth it. I had purchased the product off of eBay, so I'm not entirely sure if it was a genuine product or not. Either way, I definitely won't be using it again in the future.

If you're considering using this product, I would definitely recommend doing some research and talking to your doctor first. While it might work well for some people, it's definitely not worth the risk of a severe allergic reaction like the one I experienced.

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SkinMedica Disappointing Experience with SkinMedica's HA5 and TNS Products: Allergic Reaction and Autoimmune Anaphylaxis

Yo, I gotta tell ya, SkinMedica ain't all it's cracked up to be. I was using their HA5 and TNS products for a while, but then something changed in the formula and I had a gnarly allergic reaction. My face was all messed up and I was feeling pretty bummed out about spending so much dough on these supposed "medical grade" beauty products. But then I stopped using them and my skin started to clear up. It's not as smooth and hydrated as it was before, but at least I'm not having an allergic reaction anymore.

I gotta say, I'm pretty surprised that the HA5 could have been causing my autoimmune anaphylaxis condition. I've been using it for two years and never thought it could be the culprit. But now that I've stopped using it, my condition has improved a lot. I'm gonna keep an eye on it and see how things go, but for now I'm not too stoked on SkinMedica.

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Is SkinMedica legit?

Our verdict: Complaints Board's thorough examination reveals SkinMedica as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, SkinMedica stands out for its commitment to quality and security. Clients considering SkinMedica should delve into its customer service record to gauge compatibility with their expectations.

SkinMedica earns 91% level of Trustworthiness

Perfect Trust Endorsement: SkinMedica achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SkinMedica. The company provides a physical address, 5 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SkinMedica has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Skinmedica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up SkinMedica and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While SkinMedica has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to SkinMedica. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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SkinMedica Disappointing Customer Service Experience with SkinMedica: A Review

I had a really bad experience with SkinMedica. Their customer service is just terrible. I bought a few creams from them and I really liked them all, except for the one that was recommended for my rosacea. It cost me a whopping $75, but it made my rosacea so much worse. My face was burning and the redness was even more pronounced. I decided to send the cream back to SkinMedica in NY, but they refused to replace it with one of the creams I actually liked or give me any kind of refund. I was so disappointed. I had to pay for the shipping and packaging to send the cream back to them, and I didn't get anything in return. It was just awful.

I really think SkinMedica should be more understanding and accommodating to their customers. They should have at least offered me some kind of compensation for the trouble and the fact that their product made my condition worse. I'm really disappointed in their customer service and I don't think I'll be buying anything from them again.

Overall, I think SkinMedica has some good products, but their customer service is just not up to par. If you're thinking about buying from them, just be aware that if something goes wrong, you might not get the help you need.

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SkinMedica SkinMedica HA5 and TNS Under Eye Serum Review: Surprising Reaction and Recommendation

I recently purchased the HA5 and TNS under eye serum from SkinMedica, and I have to say, they quickly became my favorites. Although they were a bit on the pricey side, I found that by adding a dab of water to the HA5, it would last me forever. I bought them from a reputable spa a few weeks ago, and the first night I used them, I woke up with some swelling under my eyes and wrinkles that made it look like I had been punched in the face. As someone who is prone to allergies, I immediately ruled out anything else that could have caused this reaction. To my surprise, it was the SkinMedica products that were causing the issue!

Despite the reaction, I haven't stopped using the products just yet. I figured there was no way it could be the TNS or HA5 since I had used them with no issues for years. However, the reaction hasn't gone away, and I'm starting to think that maybe it's time to stop using them altogether. I plan on reporting back here in one week to let everyone know if the swelling and wrinkles have gone down.

Overall, I'm pretty shocked that I had this reaction to SkinMedica products. I had heard such great things about them, and I was really excited to try them out. It just goes to show that even the most reputable brands can cause issues for some people. If you're thinking about trying out SkinMedica, I would definitely recommend doing a patch test first to make sure you don't have any adverse reactions.

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SkinMedica SkinMedica TNS Products Caused Severe Allergic Reaction - Beware!

So, I got lucky and won some SkinMedica products in a raffle at my local skin spa. I was excited to try them out, but boy was I in for a surprise. I received the TNS Neck Correction Cream and the Instant Bright Eye Cream. I started using them daily, but after just three days, I woke up with some serious swelling around my eyes, face, and neck. It looked like I had a bad sunburn! I was really worried after reading some other reviews about TNS products causing allergic reactions. I really hope I don't develop any bumps or other issues.

I think SkinMedica needs to address this issue because it seems like a lot of people are having similar reactions. I plan to look up the ingredient lists when I have some time to see if there's something in common that could be causing these reactions. If you have sensitive skin like me, I would definitely stay away from TNS products. It's just not worth the risk!

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SkinMedica SkinMedica TNS Review: Nightmare Allergic Reaction and Hair Loss - Buyer Beware!

I am extremely disappointed with SkinMedica and Allergan. I purchased SkinMedica for $500 from my dermatologist in July 2021. Unfortunately, I had a terrible allergic reaction to the product. It was a nightmare! I had to take a steroid shot, Medrol Pack, eye drops, and steroid cream to try to alleviate the symptoms. It has been four months since the incident, and I am still battling the bumps all over my face. I am 54 years old, and I used to have clear skin. Now, I look like I have teenage acne and whiteheads all over my face.

This experience has cost me thousands of dollars, and there is still no permanent fix. To make matters worse, the steroid has caused my hair to fall out in clumps. This product needs a disclaimer and needs to be reevaluated! At first, it made my skin tight, then swollen, and then the bumps appeared. I am considering hiring an attorney because this is unfair!

I strongly advise against purchasing SkinMedica TNS. It is garbage! I still do not know if my problem is permanent. It is a shame that SkinMedica and Allergan have not taken responsibility for their product. I hope that they will take action to prevent others from experiencing the same nightmare that I have gone through.

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SkinMedica SkinMedica Products Caused Severe Allergic Reaction - Not Worth the Risk

So, I recently tried out SkinMedica products during a facial at a spa. The facial I had was called the diamond glow, and I was excited to see the results. However, the day after my facial, I woke up with red and slightly swollen eyes. By the next morning, I had red blotches on my face and very swollen eyes. I was quite worried and didn't know what to do.

The spa staff tried to convince me that I had an allergy to the tool (nickel) they used and not the products. But, I wasn't convinced. After taking a steroid to heal my skin, I decided to get back to my new skin products. I started with TNS Serum in the morning, and by the evening, my face started to itch. I noticed extra wrinkles under my eyes, and they were swollen. I was quite disappointed and frustrated with the results.

I have read some other reviews where people have experienced similar allergic reactions to SkinMedica products. I have never been allergic to anything before, so I have no idea what is in this "safe" product. It's quite concerning that a product that is supposed to be good for your skin can cause such adverse reactions.

Overall, I would not recommend SkinMedica products to anyone. The risk of an allergic reaction is too high, and the results are not worth it. I would advise anyone considering using these products to do their research and be cautious. It's always better to be safe than sorry when it comes to your skin.

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SkinMedica Disappointing Experience with Dermstore and SkinMedica: Charged for Product Not Received

I was really looking forward to trying out SkinMedica's HA5 product, so I was pretty bummed when I didn't receive it in my order from Dermstore. I thought Dermstore was a reputable site, but my experience with them left me feeling disappointed.

I had ordered the HA5 product online, and while I was on the site, I was offered a special price for another item - a vitamin C+E product. I decided to give it a try and added it to my cart. When my order arrived, I was surprised to find that I had only received the vitamin C+E product and a tiny sample of it. I checked online to see if there was a mistake, but the site showed that my order was complete and that I had been charged $228 for it. The majority of that charge was for the HA5 product that I didn't receive.

I tried to contact customer service by text, but the responses I received were really confusing. The wording was all jumbled up, and I couldn't understand what the service rep was trying to tell me. Eventually, I was able to figure out that they were saying that there was a "latency factory" issue that was preventing them from shipping the HA5 product. But even though I didn't receive the product, I was still charged for it!

Overall, I was really disappointed with my experience with Dermstore and SkinMedica. I was excited to try out the HA5 product, but I never got the chance to. The confusing customer service responses and the fact that I was charged for a product I didn't receive just added to my frustration. I hope that in the future, Dermstore and SkinMedica can improve their communication and customer service so that others don't have to go through the same experience.

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SkinMedica SkinMedica's Customer Service is Terrible: A Review

I gotta say, I'm a fan of some of the SkinMedica stuff, but their customer service is just plain awful. I ordered some TNS back in April and one of the chambers didn't work. I tried to get in touch with customer service like six times, but they never did anything about it. They said they'd replace it, but they never did. So I went ahead and got some more TNS from my local doctor's office. But now I've run out again, so I ordered some more from SkinMedica's website. It's been 12 days since I ordered it and they charged me for it, but I haven't heard anything about it. So I called them up to ask what's going on and they said it's because of the weather. I get that, but it would've been nice if they told me that before they charged me. Then I asked to talk to someone about how to use the product, and I've been on hold for almost an hour now. That's just not okay. If you're spending this much money on products, you should be able to get some help if you need it. But with SkinMedica, you're on your own. I'm done with them after this.

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SkinMedica SkinMedica TNS Serum Review: Disappointing Results and Severe Skin Reaction

So, I tried SkinMedica's TNS serum and at first, I was really into it. But after using it for just four days, I started to notice some serious issues. My skin was getting all lurn-like and I was having a really bad reaction. It's been two weeks since I stopped using it and my neck and face are still swollen, bright red, and painful. It's a total bummer because I paid $250 for this stuff and now I'm just miserable. I don't know if I would recommend this product to anyone else, but maybe it just didn't work for me.

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SkinMedica SkinMedica Vitamin C&E Cream and Serum: My Experience with Serious Burns and Swelling

So, I tried out SkinMedica's vitamin C&E cream and serum that I got as a sample. I used it for a couple of days and felt a bit of tingling, but I thought it was normal. Boy, was I mistaken! I ended up with some serious burns and my eyes and neck were swollen with a rash. It was not a good experience, and I won't be using it again.

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SkinMedica SkinMedica Products: Impressive Results with a Customer Service Hiccup

I gotta say, I've been using SkinMedica products for a while now and I'm pretty impressed with the results. However, I did have a bit of a hiccup recently when the pump on my product broke. I called up their customer service line to report the issue and get a replacement, but the guy who answered the phone seemed like he was having a rough day. Maybe he hates his job, who knows?

Anyway, it was a bit disappointing to have a negative experience with SkinMedica's customer service, especially since our practice purchases a lot of inventory from them. And this isn't the first time I've had an issue with the same guy. But hey, I guess everyone has their off days, right?

Despite this one hiccup, I still think SkinMedica is a great brand. Their products really do work wonders for my skin. I especially love their TNS Essential Serum - it's a bit pricey, but totally worth it in my opinion. And their HA5 Rejuvenating Hydrator is a game-changer for anyone with dry skin like me.

Overall, I'd definitely recommend giving SkinMedica a try. Just be prepared for the occasional grumpy customer service rep!

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SkinMedica Expired Skinmedica Products - No Expiration Date Listed

I bought some Skinmedica Lytera and Retinol Complex after getting a facial. I didn't open them for a while 'cause I still had some other stuff to use up. But when I finally did, they looked kinda weird, like they'd changed color or something. So I called the office to ask about it. They said the products were too old and I should toss 'em. But there's no date on the bottles or anything, and I've got other stuff that's still good after years. So I'm pretty bummed out about it.

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SkinMedica Mixed Review: SkinMedica's Website is Great, but Their Post Care Products Didn't Work for Me

from allergic reactions. I had to stop using it immediately and switch to a different brand. It's a shame because I had high hopes for SkinMedica, but unfortunately it just didn't work for me.

However, I do have to say that their website is very user-friendly and informative. It's easy to navigate and find the products you're looking for. They also have a wide range of products for different skin concerns, which is great. I appreciate that they have a section on their website dedicated to educating consumers about the science behind their products and the ingredients they use. It shows that they are transparent and committed to providing quality skincare.

Overall, while I had a negative experience with their post care products, I would still recommend checking out SkinMedica's website and exploring their other products. Just be cautious and do a patch test before using any new product, as allergic reactions can happen to anyone.

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SkinMedica Lesson Learned: Always Patch Test New Skincare Products

So, I got this product from my dermatologist and I was pretty excited to try it out. I washed my face the night before and applied it before going to bed. But when I woke up in the morning, I was in for a shock. My face was all swollen and red, and it looked terrible. I was so upset that I wanted to cry. Thankfully, I was able to see my doctor that day and she prescribed me some prednisone to help with the inflammation.

I learned a valuable lesson from this experience - not all products are meant for everyone. It's important to be careful when using new skincare products, especially if you have sensitive skin like me. I wish I had done a patch test before using this product all over my face. That way, I could have avoided this whole ordeal.

Despite my bad experience, I still think SkinMedica has some great products. I've heard good things about their TNS Essential Serum and their HA5 Rejuvenating Hydrator. I might give them a try in the future, but I'll definitely be more cautious next time.

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SkinMedica Disappointing Results: SkinMedica Products Caused Redness and Swelling

I recently got my hands on some SkinMedica products and was excited to try them out. I purchased the toner, cream for redness, HA5, and moisturizer. I began using them on Tuesday night and by Thursday night, I noticed that my face was red and swollen. Unfortunately, it has only gotten worse since then and my eyes are now slanted due to the swelling. I stopped using the products on Friday and have been taking Benadryl in hopes of reducing the swelling. I am hoping to see my dermatologist tomorrow to get some relief.

I must say, I am quite disappointed with the results of these products. I am 64 years old and have very few wrinkles, so I was hoping that these products would help maintain my youthful appearance. However, the redness and swelling have made me look much older than I am. I am not sure what caused this reaction, but I am hesitant to try SkinMedica products again in the future.

Overall, I would not recommend these products to anyone who has sensitive skin. While they may work well for some people, they did not work for me and caused a lot of discomfort. I am hoping that my dermatologist will be able to provide some relief and help me get my skin back to its normal state.

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SkinMedica Disappointed with SkinMedica: Lack of Transparency and Short Lifespan of TNS Product

I was really excited to try out SkinMedica's products after browsing their website. I ended up ordering four of their best lines and spent over $600. However, when I received the products, I was disappointed to find that I couldn't see the actual product inside the bottle. It made it difficult to know how much I was using and when I needed to reorder.

Despite this, I decided to give their TNS product a try. It cost me $295, but I was willing to invest in a product that promised to work wonders for my skin. I followed the directions on their website and used one drop in the morning and one drop in the evening. After two weeks of consistent use, I was excited to see if there were any noticeable changes in my skin.

Unfortunately, a few days ago, I went to use the TNS product and nothing came out of the bottle. I tried everything I could think of to get it to work, but it was completely empty. I was frustrated and disappointed that I had spent so much money on a product that didn't even last a month.

Overall, I expected more from SkinMedica as a company. While their website and products seemed promising, the lack of transparency with the packaging and the short lifespan of the TNS product left me feeling let down. I'm not sure if I'll be purchasing from them again in the future.

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SkinMedica Beware of Unauthorized Sellers: My SkinMedica Experience with Overstock

I recently purchased SkinMedica's Lytera 2.0 and Essential Serum from Overstock, and unfortunately, my skin had a terrible reaction. It became itchy and red, causing me a lot of discomfort. After doing some research, I discovered that Overstock is not an authorized seller of SkinMedica products. This made me question the authenticity of the products I received and what chemicals they may contain.

I have used SkinMedica's skin care line in the past and had great results, but I always purchased it from a dermatologist. This time, I thought I would save some money and try buying it through Overstock. However, after this experience, I will never make that mistake again. It was a scary situation, and I am now hesitant to try any SkinMedica products in the future.

I urge anyone considering purchasing SkinMedica products to do so from an authorized seller, such as their official website. It's not worth risking a bad reaction or potentially harmful chemicals in your skincare routine. Overall, I am disappointed with my experience and hope others can learn from my mistake.

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SkinMedica SkinMedica's TNS Essential Serum Caused Allergic Reaction - Beware!

I gotta say, I had a pretty bad experience with SkinMedica's TNS Essential Serum. I mean, I'm not one to complain, but this stuff really messed up my skin. I had an allergic reaction that was no joke. And let me tell you, SkinMedica needs to take some responsibility for this. They should have a warning on the product that people with sensitive skin might have a reaction. And they should be educating healthcare providers to ask about skin type before just handing this stuff out like candy. I mean, I get it, they want to make sales, but come on.

It's been weeks since I used this serum and my skin is still healing. I have the pics to prove it. And I'm still worried that there might be some permanent damage. I mean, this stuff is not for everyone. And it's not like I have some crazy rare skin condition or anything. I'm just a regular person with regular skin.

So, if you're thinking about trying SkinMedica's TNS Essential Serum, just be careful. Make sure you know what you're getting into. And if you have sensitive skin, maybe look for something else. I'm not saying this stuff is terrible for everyone, but it definitely wasn't right for me.

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SkinMedica Customer Reviews Overview

SkinMedica is a renowned skincare brand that offers a wide range of products to cater to various skin concerns. The brand has received numerous positive reviews from customers who have experienced remarkable results after using their products.

One of the most significant advantages of SkinMedica is the use of scientifically proven ingredients that are safe and effective. Customers have reported visible improvements in their skin texture, tone, and overall appearance. The brand's products are also known for their ability to reduce fine lines, wrinkles, and other signs of aging.

Another positive aspect of SkinMedica is the brand's commitment to quality and safety. All their products are formulated with high-quality ingredients and are rigorously tested to ensure they meet the highest standards. The brand also offers a range of products suitable for different skin types, making it easier for customers to find the right product for their specific needs.

SkinMedica's customer service has also received praise from customers. The brand's representatives are knowledgeable and helpful, providing customers with the information they need to make informed decisions about their skincare routine. The brand also offers a 90-day satisfaction guarantee, which gives customers peace of mind when trying out new products.

Overall, SkinMedica has received overwhelmingly positive reviews from customers who have experienced significant improvements in their skin's health and appearance. With a commitment to quality, safety, and customer satisfaction, SkinMedica is a brand that customers can trust to deliver effective skincare solutions.
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Contact SkinMedica customer service

Phone numbers

+1 (866) 867-0110 +1 (855) 754-6700 More phone numbers

Website

www.skinmedica.com

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