Sitejabber review: Support posted review without consent and deleted account after I asked to fix the "continue" button

And when I asked them a few times (including Aug 9, 2025) after that, there was no response after that and the topic was about deleting my account for no reason (deleted without consent) and no warning and I don't know if they are trying to secretly do something to my account but they should never do this

I added the mention of Sitejabber owners if they are reading this so I added a mention of it in a another section below in this comment. So here's more things to say about this:

And I have the right to do on my account (I can do anything that is safe in the website but I did not violate any rules and it was not a ban, they just deleted my account) but deleting account without any warning, is a violation of consent, misrepresentation, and unjustified account deletion. Here's how it's a violation for each one (keep in mind that I tried my best to explain it as many words as I can but note that mistakes can be in here (this is a warning just in case)):

1. Violation of Consent: I didn't request support to upload my review and they just did when asking to fix the "Continue" button. Publishing user content without clear permission, especially if it was shared during support, goes against user's freedom (in the website as long as it doesn't violate anything) and may break the platform’s terms of service. There is no option to recover, deleted my reviews, and just ignored my responses (possibly because they deleted my account). But there is another problem. So for a different person (this is a example but might happen), if somebody writes down a lot of reviews and couldn't find anything else to write down a review about and the user is inactive, the website owner would just delete it without any warning. Then if the same user comes back after finding a company to write a review about (could be like 3 months as a example), the user notices the account is deleted and panicked. Note that while the Terms of Service does mention "We reserve the right to close your account at any time for any or no reason..." this does not set the platform of responsibility when account deletion causes unexpected harm, erases valuable user content, or is done without transparency. Users deserve clear communication, especially when their ability to access past reviews or participate in the platform is affected

2. Why Account Deletion Was Wrong: Shortly after, my account was deleted without warning even though, I didn’t request it, violate any rules, or behave inappropriately. This erased my reviews, blocked me from responding (support no matter what), and prevented me from using the site further (cannot write reviews or my profile but can still explore the website). Even if the Terms of Service say accounts can be closed at any time, deleting a user who was simply reporting a bug and questioning a unauthorized review upload is unjustified. It undermines trust, silences feedback, and removes the user’s ability to verify or correct what was published

3. Misrepresentation of User Intent: By publishing the review manually, the platform falsely signals to other users and the public that the review was submitted and approved by the user (even though, the user was not active and was done by support). This is a form of misrepresentation, as it distorts the quality of the review system. Reviews are meant to reflect genuine user experiences and voluntary submissions. If a review is published without the user’s final confirmation (just in case if there's a mistake like a typo or last minute changes), it compromises the integrity of the platform’s feedback ecosystem. This could also lead to harm for the user, especially if the review contains sensitive or critical content that they did not intend to share publicly (like forgetting to blur the email address in a picture)

4. Violation of Data Protection and Privacy Laws (note that these vary by your region/country): Depending on what the support did (support uploading reviews or deleting accounts for example), this can violate major data protection regulations:
- GDPR (General Data Protection Regulation) in the European Union requires platforms to obtain clear and consent before processing or publishing personal data. If the review contains identifiable information (in the text or in the picture in the review) such as username(s), location, or account details, publishing it without consent is a direct violation
- CCPA (California Consumer Privacy Act) gives users the right to control how their personal data is collected, used, and shared. Deleting the account without offering a way to restore or manage personal data could breach these rights
Additionally, if the platform did not provide a clear privacy policy or failed to honor the user’s data rights, it could face legal consequences (I don't know if this counts by the way)

5. Failure to Provide Acceptable Technical Support: I contacted support for help with a malfunctioning button (the Continue button). Instead of addressing the technical issue, the support team took unrelated and drastic actions like publishing the review and deleting the account. This reflects a failure of duty of care and bad customer service. Support teams are expected to act in the best interest of the user, especially when the user is cooperative and respectful. Ignoring the actual issue and taking actions that escalate the situation is not only unprofessional but potentially harmful

6. Suppression of Feedback and Retaliation: Deleting the user’s account after they questioned the unauthorized publication of their review can be counted as retaliation. This raises serious ethical concerns. It suggests that the platform may be trying to suppress dissent or avoid accountability. Such behavior undermines the credibility of the platform and discourages users from providing honest feedback. It also creates a chilling effect, where users fear that raising concerns could lead to punishable actions. So for example, if a user reported a bug in a website and the support did not respond or fix the issue, this counts (the one above)

7. Irreversible Loss of User Content: If the user had other contributions tied to their account such as reviews, photos, comments, or saved preferences, deleting the account without warning causes irreversible data loss. Many platforms are expected to offer a certain period before deletion as a warning (but they never gave me a warning and again, the Terms of Service does mention that but it violates other stuff other than that), a confirmation step, and a option to export or recover data (I do not see a option of that in the website which they should've just added that). Failing to provide these safeguards is not only inconsiderate but may also violate user rights under data protection laws (can be seen the one above)

8. Lack of Transparency and Accountability: The platform’s actions, manual publication and account deletion appears to be taken without clear documentation, explanation, or user agreement. This reflects a lack of transparency. Users have a right to understand why their content was published, what actions were taken on their account, and how they can appeal or reverse those actions. Without a transparent process or a way to appeal, users are left confused, powerless, and potentially harmed (more info can be seen on #14)

9. Potential Breach of Terms of Service: Most platforms have Terms of Service that outline how user content is handled, how accounts are managed, and what users can expect from support. If the platform’s actions contradict its own terms such as publishing content without consent or deleting accounts without due process, it may be in breach of contract. This leads to legal challenges, especially if the user can demonstrate that they were harmed by the platform’s actions

10. Violation of Platform Accessibility Standards: If the button wasn’t working due to poor design, a bug, lack of compatibility with assistive technologies, or failure to meet accessibility guidelines (like WCAG), the platform may be violating ADA (Americans with Disabilities Act) in the United States, Section 508 compliance for government-related platforms (I could be wrong by the way), and international accessibility laws. This is especially serious if the user has a disability and was unable to submit the review due to technical barriers

11. Negligent Handling of a Bug or Technical Fault: If the platform was aware of the broken button and failed to fix it or notify users, that could be considered negligence. Users rely on platforms to maintain functional systems. Ignoring a known issue, especially one that affects user-generated content, can be seen as a breach of operational responsibility. However, I do not know if they are aware that the button was broken when I was writing a review at the time

12. Breach of Implied Duty of Fairness: Even if it's not explicitly mentioned in the Terms of Service, platforms are expected to treat users fairly. Publishing a review without consent and deleting a account without process violates the implied duty of fairness. This concept is often invoked in disputes involving digital platforms and can be used to argue that the company acted arbitrarily or unjustly

13. Defamation or Harm to Reputation: If the published review contains inaccurate or unintended statements, especially if it was edited or altered, it could expose the user to reputational harm. For example:
- If the review appears overly negative or critical, others may assume the user is hostile or dishonest
- If the review includes identifying details (emails, phone numbers, address, and stuff like that), it could lead to unwanted attention or harassment
This could be considered damaging by proxy, especially if the user did not intend for the content to be public (unless the user edits it as I mentioned before)

14. Failure to Provide a Right to Appeal: Deleting a account without offering a way to appeal, recover data, or challenge the decision violates basic principles of procedural fairness. Many platforms are expected to provide a warning before deletion, a chance to respond, and with a way to restore data. While I did mention this earlier, I wanted to mention it again or just explain it in a different way

I can only think of 14 things (some of these could be inaccurate but best to double check) and I do not know what else to add. If I needed to add something in there, I'll let you know but these 14 things explain why support should listen, even if it doesn't or does mention in the Terms of Service

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Sitejabber owners: If you are reading this, you should know these things as if you don't, you can get in serious trouble. Possible things that your company could face:

1. Loss of User Trust and Reputation Damage: Users expect platforms to act fairly, transparently, and respectfully. If you publish content without consent for a certain user, deleting accounts unfairly, and ignoring support requests, it creates a toxic user experience. Word spreads, especially on social media, forums, and review sites, and the platform’s reputation suffers if you continue to do this. Trust is hard to rebuild once it is lost, and users may leave forever

2. Legal Consequences: Even if your Terms of Service give your platform broad powers, they do not override the law. Violating privacy, data protection, accessibility, or consumer rights can lead to (these are possible answers):
- Regulatory Action: GDPR fines (up to 20 million euros or 4% of global revenue), CCPA penalties (up to $7,500 per violation), and possibly investigations by consumer protection agencies (like the FTC in the United States) if founded or reported
- Legal Complaints or Lawsuits: Users may file complaints (in other websites other than yours such as this website (https://complaintsboard.com) or class-action lawsuits for unauthorized use of personal data, loss of access to content, action of account deletion, and even emotional distress or reputational harm (emotional distress did happen to me by the way)

3. Platform Deplatforming or Blacklisting: Search engines may demote or flag the site because of these concerns (if this continues for the next few years) and review aggregators may mark the platform from appearing in trusted listings to not trusted things

4. Media and Public Backlash (possible): If the issue gains attention, journalists, bloggers, and influencers may amplify it. The platform could face negative press, and public shaming. This can lead to loss of partnerships, advertisers, and investors

Summary: Even if the Terms of Service say things like “We may delete your account at any time for any or no reason…", that does not protect the platform from:
- Violating privacy laws
- Misrepresenting user intent
- Publishing content without explicit consent
- Failing to provide reasonable support or transparency
- Terms of Service are not a legal immunity shield. Courts and regulators often look beyond the fine print to assess whether a company acted in good faith, respected user rights, and followed applicable laws.

Sitejabber owners, I do not want you doing this to other users otherwise, users will file a complaint here also. Thanks for reading

Ok. Sorry about that. I made a mistake on the date. When I checked my account on Jul 29, 2025, it said it was deleted. Sorry for the mistake that I did (I always kept thinking it was Jul 31, 2025 when it was not)

And here is the script (the whole conversation) just in case you cannot see the images (while I did skip the first response in the picture because it was lengthy, I'll show it here but it's shorten it down (marked as the term "EDITED" to represent the part is edited or shorten it down to reduce the amount of text and the term "[my name]" represents my name but not my actual real name in real life)):

The email topic name was: The continue button is not working
What I sent to them (Jul 27, 2025 at 12:05 PM (PST)): Hello! I tried to write a review about Monkeytype but I filled in the overall rating (2 stars), website (monkeytype.com), my review, date of experience, and pictures. However, when pressing the button, it doesn't do anything and it's a bug. I tried refreshing the page but nothing works. Here is the thing I wrote for each part:
- Overall rating: 2 stars
- Website: https://monkeytype.com
- My review (note that it's very long): In 2024, Monkeytype (the website https://monkeytype.com) banned me from using Monkeytype without a reason. The ban is my IP address, not my account. It doesn't say a reason why I was banned and does not mention how long I was banned. However, I did contact support (by email) but they never responded. Here is the response from what is happening here and I'll have a few pictures below (that is edited to make sure I don't share my IP address and stuff like that) (this is what happened in Sep 8, 2024 at 9:29 AM (PDT)) (anything styled like "[ example ]" with the brackets represents that I edited it because of a few reasons): [(EDITED) the conversation with Monkeytype support]
- There was no response from Monkeytype after that. Also, I did ask a question on why I was banned on Monkeytype on GitHub at [...] (EDITED)
- The pictures below (or above or wherever it is) shows the conversation with Monkeytype and a picture [...] (EDITED)
- Proof of purchase: None
- Did I press the checkbox (of based on my experience): Yes

I double checked and I didn't miss anything. So I don't know what is happening here

Sitejabber support (Jul 27, 2025 at 8:36 PM (PST)): Hi [my name], Thanks for reaching out! I'm so sorry to hear about the trouble. Can you please let me know the following?
- Browser/device you were using when the issue happened
- Were you logged in or logged out when the issue occurred?

Me (Jul 27, 2025 at 8:49 PM (PST)): I'm using Google Chrome and my account is logged in and it happened somewhere around noon or close to 12 PM

Sitejabber support (Jul 29, 2025 at 2:21 PM (PST)): Hi [my name], Thank you! We've uploaded your review and it should be published shortly. I apologize for the inconvenience.

Me (Jul 29, 2025 at 2:22 PM (PST)): Uploaded? I didn't ask to upload as if it is fixed, I would have to test it, not uploading it without permission and I didn't say upload

Me (2nd response at Jul 31, 2025 at 2:13 PM (PST)): And stop deleting my account for no reason

But after that, there was no response after that. I did send a new email to them saying to stop deleting my account. On Aug 3, 2025, I sent a new email to them about this:
Topic name of the email was: Did you do something to my account and checking in with the other thing
What I said to them (was very short): Hello. I don't know why you are not responding but you just deleted my account for no reason without any warning and I don't know why you uploaded my review (look at the other email I sent you like a week ago or something)

Then a few days later (Aug 9, 2025), I sent them a another email and said this:
Topic name: What did you just do to my account
What I said to them: Why did you delete my account for no reason? You're not supposed to do that without consent and you never asked me to delete it

This is the another email I sent to them on Aug 9, 2025 (again after a few hours) (note that I edited my email to the term "[my email address]"):
The topic name of the email was: Stop deleting my account and uploading reviews without consent
What I said to them (Aug 9, 2025 at 10:10 PM, PST)): Hello. Can you stop deleting my account for no reason ([my email address])? You should never do this without consent. I did not request it and you deleted it for no reason and now I don't have access to it. I did contact you on Jul 31, 2025 and continued through Aug 2025 and you still never responded. And why would you upload my review to your website? I said the Continue button wasn't working and you uploaded it without consent. When I double checked with my trusty AI bot, the AI said you're not allowed to delete accounts without my permission and the same thing applies when trying to fix the Continue button but instead uploaded my review (I requested to be fixed, not upload the review). You should've just ask me first

So this could be that support blocked me with no way to get unblocked (though I didn't do any violations) (look at my other comment that I wrote in here), ignoring my requests, or whenever my account is deleted or if I don't have a account, it doesn't go to support. These are my guesses so I don't know what else to say