I had made a post delivery of DSLR to an addressee in United Kingdom and realized that he is a scammer only after 3 days. I called to SG speedpost to stop the shipment and redeliver back to me. However, the item was already shipping in progress. This is not SG speedpost fault. The staff are friendly enough to tell me that she will help to contact UK and stop the delivery to the addressee, and so, I waited for two weeks before I called in again to check the status of my camera. This time, the staff is unfriendly and impatient to answer my enquiry and I could feel that he wanted to end my call as soon as possible. He wanted me to inform the addressee to clear the item for shipment back to Singapore, but I told him that I do not have the addressee's number since he was a scammer. The staff told me to wait for call once the camera is sent back to Singapore. I had a hard time trying to understand what was he talking, so I called in and talked to another lady. Both of them tell me that the UK post office are holding on my item at the custom and cannot be ship back to Singapore. They gave me the UK post office number, but I couldn't reach the UK postoffice. Can Singpost settle the shipment back to Singapore for me? I am clear that I have to make payment for the item that will be send back. (No offence)
Nevertheless, I still believe the efficiency of Singpost in delivering items to other countries.
Thanks and hope to hear from you guys soon.
I have never encountered more inefficient and incompetent service! The SingPost organisation is a bubbling mess!
Barely 1 week after I made a vconcierge request and payment of more than $1, 500 through vconcierge, my account is suspended without prior knowledge and without reason! To compound matters, my goods have just arrived at the vpostusa address, and are awaiting my payment for shipping before they can be shipped over to me. However, with my account being suspended without reason, I am unable to log into my vpost account and make payment for the shipping!
At first, after speaking to 2 call centre staff at about 2pm on 11 Aug 2011, and after being put on hold for at least half of those conversations, nobody is able to tell me why my account was suspended or how to get it re-activated! And, to make matters worse, a Mr Josh told me to go directly to the Post Office, with my bill reference to make payment. He assured me that he would reflect my annoyance as a feedback to the company and respond to me. Todate, there is no response from that feedback.
When I make my way down to the post office at about 4pm on 11 Aug 2011, the post office counter staff tells me that they need me to produce the actual invoice and even if I do so, the computer system will likely be unable to process payment because payment of vpost shipping charges are supposed to be done online through the customer's account!
Now, isn't that ironic, I can't access my account, which has been suspended by Singpost/Vpost, to make payment, and yet I can't make payment without accessing my account!
After spending more than an hour on the phone with at least another 2 call centre staff, a Ms Donna and Ms Annalyn, at about 5.15pm on 11 Aug 2011, I was told a ridiculous lie, that my account was suspended because it was inactive for more than a year! How can my account be suspended for this reason when I was active on it barely a week ago? I find that incredulous and unbelievable!
I was also told by both Ms Donna and Ms Annalyn that in order to re-activate my account, I'd have to fax in a copy of my NRIC! How is that reasonable, when I didn't need to file a copy of my NRIC to set up the vpost account, but to re-activate it, vpost/singpost now needs a copy of my NRIC? I find that request ridiculous and illegitimate, as it sounds more like a scam!
Then I was promised by Ms Annalyn, whom I understand to be the supervising manager, that she would look into the matter personally, get my account re-activated without me having to send in a copy of my NRIC, and give me a call back by 10am on 12 Aug 2011.
By 12.15pm on 12 Aug 2011, there was no call from Ms Annalyn.
I had to make a call to the call centre again, be put on hold for over 10 minutes, insist that Ms Annalyn be put on the phone, as the staff who answered my call tried to convince me that she was 'unavailable'. At first, the staff informed that Ms Annalyn was supposedly in a meeting. Then, the staff fumbled and said that Ms Annalyn was supposedly engaged on the phone. Now, which excuse was it? Mysteriously, after I was extremely insistent on speaking to Ms Annalyn, she managed to put me through to Ms Annalyn barely after 2 minutes!
Then Ms Annalyn tried to tell me by telling me that she did try to call me in the morning, but could not get through to my phone. This was obviously a lie, as my phone was available the entire morning. I did not get any missed calls, nor was it ever out of range. Then she confessed and said that she was 'going to call me later', but 'was caught up with other work'.
I have been EXTREMELY INCONVENIENCED by the unreasonable suspension, especially since I am in the middle of a shipping transaction in the USA. This is supposedly Singapore's main and longest serving post office, and I find it ridiculous that an organisation that prides itself on being 'efficient' and of 'high quality' would put me through so much trouble! To wit, they are still unable to provide any answer as to why my account was suspended in the first place.
I'd rather buy an air ticket and go to the USA to buy my goods personally instead. It's obviously more trouble to go through the post office in Singapore.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
I have despatched a parcel through speed post at post office mahanagar lucknow on dated 03/03/2011 recipt no.EU871320129IN, Counter No.:2, OP-Code : 08 for deliver to my daughter at NIFT Campus, Mangattuparanmba, Kanool p.o, PIN Code -670564.Parcel delivered on 10/03/2011 with short contents( approx.50% theft during the way) some items like cloths and gifts misplaced.Total cost will be approx.5000.
I have a very bad experience on 14th Nov 2010, 3.58pm at paya lebar postoffice. Bump into a lazy, attiude security guy.
I rush down to postoffice on 14th Nov with a heavy rain weather. When I reach the postoffice, the security officer do not allow me to enter. He claim that it is 4pm and postoffice had closed. He don't even bother to hear us and shut us off. At that point of time, I am not the only one. There were few people came early than me and also being barred from enter the office. This security officer is very rude to all of us. He don't bother to step out of the door to resolve this with us. Keep standing behind to empaize is 4pm. The thing is all of us came before
4pm with this type of wheather. And we still see people operating in the post office. He told us if not happy on this incident, can complain him. All of us very shock that this is what he replied us. He managed this matter very terrible. The way he managed is not professional at all. We r totally very disappointed with the whole matter. When we try to approach other officer, all of them very rude and don't even bother to find out what is the matter. Just ask us to complain. We all shock again. Sigh. Very bad service, bad management, bad impression on the security department. Very terrible. They totally forget they are also in a service line.
Dear sir/ Madam,
I am chandra deep having residence at : A-1094, Jahangir Puri, Delhi-110033. I had booked an article ED923871760 IN at New Subzi Mandi Azadpur Delhi -110033 on dated : 03/03/2010 to Provident fund office Bangalore . the article was missing & there is no report showing on speed -post tracking
Hence, kindly requested to inquire the missing article which was the most important document . please do the needful & provide my Residence address .
Chandra Deep 91-[protected]
I had got a speed post done on 31st Mar, 2008 from the Museum road branch Post Office to be delivered at Bhubaneswar on the 2nd of April, 2008 which happens to be my wifes birthday.
However till date even after 8 days have passed the delivery hasnt taken place yet. Moreover, every time I approach the employee at the post office, he gives me the same information which I already have, after meticulously checking from his system.
Upoon insisting he gives me the telephone no. of the GPO at Bangalore where again my call is diverted to several nos. but to no avail.
I am utterly disappointed with SingPost which is such a respectable company in Singapore. With this type of...
Speed Post Complaints - date of delivery
Review all Speed Post complaints
Posted: 2009-11-14 by UMA SHARMA
date of delivery
speed post no. EI022987775IN sent on dated 16/12/09 from post office, bhopal, (M P), india to panna.Pin 488 it has not been delivered yet . . kindly help.
date of delivery of speed post no. EH118010235IN sent on dated 21.8.2009 from post office, model town, hissar(haryana), india. my complaint number with web site http/www.indiapost.gov.in/ccc/PCStatus.aspx is 10000=67612 which has been registered on 2.11.2009 under public complaint.no response has been received till date. kindly help.
Really am up to the neck with Singpost. They used to be efficient, but now sucks big time. It can take almost one week or more for me to receive my parcels (last time the turnaround time was 1-2 days only), and can even tell me they cannot locate the parcel (what!! after 1 week still cannot locate??, and how come they can locate parcel A, which was send out from overseas at the same time, and arrive in Singapore at the same time with parcel B, they cannot do so for parcel B? And I even got a lame excuse saying both parcels are send by Sea that's why processing is so long?? Huh!! Shouldn't it be the case that once the parcels reach Singapore, the processing time and procedures are the same?
And when try to call their customer support, the CSO staff tend to give inconsistent replies.
What really boil is the long waiting time to receive my parcels (status always show as processing). This has been going for the last few months, and once the postman even told me it is because they cut cost, so due to lack of manpower that's why the delay. But why should I be punished and made to wait for their internal management changes?
Send a complaint feedback to them, but they never bother to reply. Are there any other ways I can lodge a complaint. Really had enough of their inefficiency.
Speedpost is nasty and you see they will still be there!! Their management do nothing and still well protected by government. The managers are a bunch of useless fatties who is hiding behind petty front line that handle complains.
The fastest speed post is 14 days to U.S from my experiences. For local delivery, I would say 1 week? Basically, they are not going to update the status or even do your package until you complain like mad! Throw them tantrum and you can see some update.. But watch out, your package will arrive in pieces.. been there and done that..
If you want to complain, don't complain to the company, it's useless! Your email will just enter their trash. Complain to government or straight to newspaper. For me, it's too much of trouble, I'm not Singaporean. . It's the country reputation is on the stake. Singapore service looks reputable from outside but most of them rotten inside.
have a very annoying experience with Singpost and I am shocked with how inefficient and incompetent the staffs can be.
1. The postman left a delivery advice on the door on Thursday, called the next day to arrange for redelivery - cannot, can only call to arrange for redelivery or pickup after 1 day.
2. Called on Saturday to redeliver - "Jen" arranged for Monday 2-6pm.
3. On Monday waited from 2-8pm - no trace of postman. Called Singpost at 8pm waited for 40mins before someone can attend to me. "Mini" told me cannot find my item, she confirmed with her supervisor "Fazilah". Fazilah will investigate and call me back the next day to advise.
4. Wed to Thursday - no news.
5. Thursday called Singpost waited for another 40mins. "Liza" says my item is at the post office and can arrange for redelivery on Friday 6-7pm. (WE SHALL SEE)
This customer's annoyance was why didn't anyone informed her that the item can't be delivered on Monday instead of making someone wait for 6 hrs? Furthermore the long wait on the phone for 45mins does not help and worse when my item was found and no one bothers to inform.
It is a shame to see such service level and considerations coming from Singpost. I have certainly lost my trust for Singpost which I will not be speaking highly of.
This is to inform you that I have to received a cover from korba through speedpost which was booked on 01/08/2009. But to my surprise, it was not yet delivered till know. I do not understand that what kind of service does the post office taking care especially regarding speed post. It is not just once that was happened to me. On several occasions I found the same problem surfacing repeatedly. Especially with korba post office (Cg) which takes several days to dispatch an article. I request the concern people to take action and see that the article be delivered in time. If not, better to rename service of speed post to slow post. I think you deserve the said name.
Speed post no: spec 823199459in
Booked at: korba, (Cg)
Received on: not yet.
U. V. Narayana rao
My friend had sent me a parcel containing items worth 500 USD via USPS from Austin, Texas on June 18th and I kept following up with singpost so as when the parcel will arrive. I was caught by surprise when they told me on 1st of july that the parcel has been delivered on 26th of June. But I never recieved the parcel. After investigation, which took a few more days I found that the parcel had been delivered to a logistics company who inturn sent it to Indonesia!!!
Do you belive what kind of incompetant staff are working in singpost! how could they deliver a package to someone else even though the ADDRESS PRINTED WAS CORRECT WORD TO WORD.
when I checked with them they accepted it was their mistake and today is 11th of july and they are telling it will take another 2 weeks to bring it back. when I asked for compensation for the mismanagement they are telling they will decide it once the parcel has arrived and will be a part of the postage amount used!!! Never use this stupid post-office for any valueable items and they dont know how to handle it. Incompetant goons!!
Recentlu I sent a consignment by speed post from Chennai to Bengaluru under ref no.SP ET047134036IN ON 01/12/2017. while the consignment reached Bengaluru in 2 days, the Speed Post Officials refused to home deliver the packet and forced my 90 year father in law to go to post office for collection. If speed post are not home deliverable, then it must be told clearly at the time of bookin. It is surprising that while on one hand speed post advertises home collection one of its own wings refuses home delivery. I have since decided not to use speed post anymore. I do not know whether anu action will be taken on this. Do let me know if at all you do.
I had posted a letter through speed post on 30-10-2008, tell now the letter has not been delivered, i have give complain against this but no proper action has been taken and the website is not updating, everyday i used to call and enquire but the lightly say "your enquiry is on progress as soon as we got confirmation we will contact you", the letter contains my employment details, which has to be posted within 10 days but because of this post i lost my job.
I suggest my friends please please dont waste your time in speed post its better to spend money on other courier service.
I was to receive a parcel sent from Jamshedpur on the 4th of august. The online tracking system said that it had reached Hyderabad GPO on the 6th. It was to be sent to 501504 pin code. On the 13th I tried to call the sub office in my area and the man in charge misbehaved on the phone and hung up on me. The phone was disconnected throughout the rest of the day. When I called the GPO I was made to call 2-3 other numbers and I finally called back to speak to the chief post officer at the GPO who again misbehaved saying that I was supposed to go personally and no information could be taken on the phone (inspite of constant requests since I was located 40 kms from the GPO). This person hung up on me as well.
I am still waiting for my post which contained very important books. Our government needs to think of more than a new marketing strategy for the postal service to revive itself! is Mr. Scindia listening?
i bought a harddisk on ebay from Belgium and was posted to me when the parcel reached me it was tampered with and resealed and on opening the parcel i found a bar of indian made soap insted of the hard disk. so it is certain that the switch was made by some employe of the indian speed post as the soap was indian made. this has brought a bad name to our postal service and a financial loss to me. i went to the head postoffice in ludhiana but no satisfactory reply was given to me.
Stay away from speed post. No responnse after yopu pay. Deeivery is not assured. You will never know the status.
I booked my admission parcel to COMED-K, Bangalore on 17.3.08.
I enclosed an A.D. and paid Rs.12/- extra also.
Article No. ET041837368IN
Booking office Egmore, Chennai - 600008
Destination Bangalore - 560001
On tracking the parcel on speedpost net, It says article delivered to speedpost Bangalore on 18.3.08.
I want to know whether it has reached the Concerned Person (Secretary, COMED-K, Bangalore) or NOT
Since the article pertains to my admission, I am worried.
Please let me know the status of the Parcel and send the enclosed AD back to me, since i have paid Rs. 12/- extra to get confirmation.