The complaint has been investigated and
resolved to the customer's satisfactionResolved Silverleaf Resorts — don't work there
resolved to the customer's satisfaction
As of Sunday I have quit my job at Hill Country. I was treated like s*it; I was nothing but the dirt on their shoe. I would say hello to one of the managers (one in particular) he would snub his nose at me and would act like I wasn’t there. Hospitality would bring in food for the weekend to serve the guests and all the managers and sales reps would eat the food. Everyone was able to take the food, all but the support staff (total of 4 people) including me. Their reason was to conserve the food for the guests. The left overs were thrown in the trash. I would sit at my desk hungry and had to watch others eat the food in front of me, even the Boss and the very same person who told me I would get fired on the spot for touching the food.
I witnessed first hand as a new sale was taking place, the new owners would skip a signature or an initial of their legal signature, the VO director would then forge the documents filling in the missing signatures or initials herself so they could make sure the contract could go out that week and wouldn’t lose money.
I seen elderly people many times having to walk through the building with oxygen tanks, when in the next room was filled with cigarette smoke while Mr. O' Conner came in to visit...as well as some of the managers smoking in their offices, not only in that building but also the new sales department in the contracts office.
Think they really care about their guests or employees? I don’t think so.
I would work many overtime hours without overtime pay...but if I take an hour to handle some personal business then I OWED them that hour more on the job...I would always have to owe them time and it was tough s*it if they owned me any time which they did. Silverleaf is a s*ithole place to work and I finally have had it...life is too short to take this abuse anymore.
The bosses there have this big power trip thing going...they think it's ok to yell at you like a child and break you down till you cry losing your dignity. They don’t care what life you have outside of Silverleaf, they believe they own your a** as long as you work for them and they can treat you anyway they want. Even if it means lying to make sure you are at fault. $8 an hour just isn’t worth that s*it. I witnessed some angry guests that were viewing the Ambassador suite when another sales rep came in with her couple, she then demanded they leave so she could show her couple the unit. They went to the office to complain to one of the managers and he assured them that the sales rep would no longer have a job for the way she acted...SHE STILL WORKS THERE.
So yes they lie and cheat their own customers, they scam them into everything they can.
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