SUBMIT A COMPLAINT

[Resolved] Silver Spear Spurmeals

5
V Oct 06, 2019

I ordered crumbled mushrooms starter and as I bit into the mushroom I got a fishy taste. As I am allergic to seafood I spat it out immediately into a servieete. When I looked at it it was crumbled calamari mixed with crumbled mushrooms.
This is unacceptable. The meals are of a very poor standard and pathetic considering that ushaka is a tourist destination. The bveggies are so dry nothing creamy abt the spinach at all and absolutely no taste. The baked potato was extremely dry and burnt and the jacket had all the roots and spots of a potatoes that was overgrown and rotting. Crumbled mushrooms had batter on it that was three times the size of mushroom it self and no salt. To sum it up a very poor restaurant in an upmarket place that brings down the name of Spur that I am used to. Will never recommend to anyone at all

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Spur Corporation Customer Care's Response · Oct 15, 2019

    Thank you for sharing your experience about your visit to Las Vegas Spur. We would like to share your concerns with the owner/operator so that it can be addressed internally. Please could you make contact with us on [protected] or email us on [protected]@spur.co.za or https://spur224.goreview.co.za/goreview-crm/default - we will investigate with the owner/operator of this restaurant and provide you with feedback as quickly as possible.

    Kind regards
    Spur Customer Care

Post your comment