Signature Plumbing
reviews and complaints

This is a great company. They are very responsive, usually coming the same day, if you call early in the day, or next day at the latest. Their office staff and service people are knowledgeable and very courteous. I highly recommend!

Bryan T. is an outstanding plumber. He is very knowledgeable, respectful of the property, thorough, and kind. He's very easy to work with an his experience and knowledge about plumbing and RO systems is invaluable. We know when he is here the job will be done right.

I was very pleased with Benjamin Franklin Plumbing. The ladies on the phone are awesome and great at communicating. My plumber was knowledgeable, professional yet friendly. He left my bathroom clean and neat. Thank you, Austin! I will definitely use this company in the future.

Found water leak at meter this morning. Called at 10 am and they were here right away. Found problem, informed me of work needed snd started right away. Very nice tech, neatly dressed and very informative. Work done timely and followed up in house purging lines etc. highly recommend

Austin fixed the leak and did an excellent job cleaning up the area. He is a credit to your organization. Pleasant and polite as well as a good communicator. Also a shout out to the fellow who answered the phone after 5:30 on a Friday night. He walked me through troubleshooting process.

Brock did an excellent job of explaining our water heater replacement options and the costs and benefits of each one. Replacement was completed in a timely manner and work area was clean when the replacement was completed. This was our first time using Benjamin Franklin Plumbing and would recommend them to our friends and neighbors

Martin arrived when he was expected and spent a great deal of time under our muddy house and then provided a very clear explanation of the problems with our 60-year-old plumbing. He'll be back next week to replace a lot of old, inadequate pipes. Oh yes, he very graciously climbed a ladder to change a light bulb for me before he left!

PJ was awesome. He went above and beyond and checked more than what was called for. He did gave me options and prices and conducted himself in the utmost professional manner. And nicest part of the whole experience is he was not pushy when services were declined when certain services were covered under my home warranty. Highly recommend him and Benjamin Franklin Plumbing.

Called Signature Plumbing in Wilmington, NC as we needed a new water supply pipe installed to the home as the old one was in poor condition. Brock showed up and installed a new Bronze Bathroom Faucet along with new shutoffs, new shutoffs in the kitchen, and then installed new piping from the inground supply to the house connection. He, Brock, is a professional and is very attentive to questions and gives the right answers. Kudos to Signature Plumbing and Brock as they are a five-star company and service man.

Signature Plumbing is a very professional company. From the first phone call at the office thru completion of the service call they could not have been any nicer & informative. In the office, Brittany and her sister were so helpful answering questions and even emailed some forms to review in advance of service appt. Hunter handled the service and was so informative on what was needed and what we could wait to do. I was impressed with his genuine interest in our needs and made he gave many helpful recommendations for us. I'm looking forward to a long term relationship with our plumber and company! Five stars. M.