The complaint has been investigated and
resolved to the customer's satisfactionResolved Signature Hardware — Returns / Warranties
resolved to the customer's satisfaction
DO NOT order products from this vendor. And don't believe the reviews online at Google, PriceGrabber, etc. Most of them seem to be completed by a marketing agency hired by Signature Hardware to promote them falsely.
I purchased a high-end tub which cost over $2, 000. I opened the crate about a week after receiving (I was traveling) and it was severely damaged. They told me that I was entirely on-my-own to fix it and that they would not stand behind their products. Sadly, I later reviewed the reviews closer and LOTS of other people had similar problems with products being shipped that were corroded, tarnished, dented, etc. They just don't stand behind their products. It really stinks.
If you buy from them, you need to understand the risks here. I think you're better off dealing with a reputable vendor that treats customers fairly.