Gurney's
Reviews and Complaints

My order was for seeds, seedlings, and fertilizer. Ordered in mid March, observed some seedlings were not available until mid April. Order arrived first week of May with 3 chocolate cherry tomatoes dead. Herbs suffered but are getting well. Big Beef tomatoes recieved in good shape and are doing well. Still to be sent is a packet of multi sweet peppers. All in all, first time ordering plants and likely will not order again and certainly not from a Northern nursery. I've since sowed some replacement tomato seeds and will endeavor to shop locally. My State Region is South Carolina. My sugestion is don't use US Postal System as my order was delivered 4 days later than first reported. I'm retired on fixed income with meager garden that keeps me busy. Likely, I could save more on good fresh food by buying from local groceries. By the by, I did plant the subject tomato plants just in case they could be refreshed or recover but no joy. Ray

We put our order in over a month ago. I noticed that many of the items was backordered into June on at least 4 items. The site listed the dates that items would ship but this week all dates are gone! So I have no clue as to when I should expect them!
I've been emailing the company for close to two weeks now to get information on how to cancel backordered items. I've not received ANY response. Their website has a Cancel Order button so I filled it out but it states I cannot cancel due to "order been already shipped" which is not true & this is misleading. There is NO shipping or tracking information.
The order was for $189.90
It seems as if the business is ignoring customer concerns & just forcing them to accept their inability to fulfill orders. This was our second order with the company. Orders are split up & not sent until certain times. We ordered from another seed company last week & our order has already been shipped! Gurneys is not fulfilling their promise as a company & is misleading. We will not be using them again for fruits & vegetable seeds/plants.

When purchased, their strawberried, asparagus, and other items were much larger and healthier than what is available locally

Well I have ordered seed from them and plants. I can tell you about the seed right now. The seeds I bought were Kale along with several others. I will say I love the Kale seeds they are extremely easy to grow. We had very delicious Kale this past season. I planted artichoke and they just popped right up. I planted Beets oh my goodness I love pickled Beets... well they came up just fine also. I have had seeds that are mixed with other seeds for whatever reason. I don't really care why they are mixed but I don't like it. I like planting and growing the seeds that I ordered and not different varietys of that seed. So Gurney's well let me tell you what I have absolutely no problem with them. I did think they had forgot to ship some plants but they I looked at the order status and they ship them out when the window is good for your state and also when the season is right also. I like that too. I like getting the things I am suppose to grow in the proper season to plant them. I prefer getting citrus trees in the warmer months. Well you know what I mean. Anyway I love their customer service also they are extremely helpful when you need them.

Ordered tomato plants in March. The person I spoke with told me they would be here by May 14. Called several times when they weren't here yet to be told they were ready to be shipped. Kept getting emails with the shipping estimate getting longer. I finally called and told them to cancel the order. I was told that they were already packaged to and I couldn't cancel them. When I spoke to a supervisor I was told that they were going out the day after Memorial Day which would be Tuesday. She assured me that they would send them expedited shipping and I would have them in 2 to 3 days. She even told me that they would credit my credit card if I did not have them by Friday. On Thursday I finally received an email that a FedEx label had been created. On Friday I saw that the package had just been picked up. It was going FedEx Smartpost (through them to the regular post office) adding another week to the arrival date. I called Gurney's requesting the credit to my card as promised. The guy I spoke with told me he saw reports of my calls including promises of shipping dates as early as the 20th and he was embarrassed that the information I had been given was incorrect. He offered me a $10 merchandise credit, but refused the promised credit card refund. Like I'm going to order anything from them again. I'll be lucky if they arrive alive let alone have any tomatoes this season.
Save yourself time and aggravation. Order from Burpee or any other nursery even if it might cost a little more. You'll thank yourself later.

I ordered tomato and pepper plants on 3/2/19. I was told they would ship on 5/16/19. I called about 5/13/19 to check on delivery and was told they would ship 5/17/19. I waited until 5/22/19 and when I had still not received the plants, I called. I was told that the new ship date was 5/27/19 and that the shipping date was an "estimate", that it could be later. No explanation was given. The rep offered to make my order a "priority" but he couldn't tell me what that meant or when the order would ship. I asked to speak to someone in Indiana at company headquarters but said I would have to call back during business hours the next day. I did call back the next day and the rep told me he had no way to transfer my call to Indiana(he was in India) and nothing he could do to help me. Supervisor could not help either but said he would email someone in Indiana to call me back in 2 hours. Guess what, no call back. I called again. Talked to a supervisor who, after I fussed at him for several minutes, agreed to transfer me to supervisor in the states. Was about 5 minutes on hold and then did speak with someone in Indiana who could not tell me much more than the previous 5 people I had spoken with in India. She said that they had plenty of plants but there was a "shipping problem" and they couldn't ship things out as fast as they wanted. They were stopping all shipments as of today, 5/23/19, because of holiday weekend and would resume shipping 5/28/19. She could not tell me when or if the shipment would ever ship as they were "getting close to the end of their available shipping season" because it would be too hot to ship soon. I asked to speak to her supervisor who told her to tell me they could not guarantee that I would ever get the plants. They did give me a refund but now I've wasted all this time and still no plants for the garden. I probably spent 2.5 hours on the phone doing all this. The customer service in India is horrible-they just read from a script and have no answers. Don't order from this company. You'll be sorry you did, as I am.

I bought some seeds from Gurney's last year and everything went smoothly. This year, I decided to order some seeds and plants, including tomatoes, peppers, and herbs. Unfortunately, my seeds got lost in the mail and I had to wait for replacements, which arrived just in time for planting season. However, one of my pepper plants was out of stock and I received a refund. I also received a substitute tomato plant, but it arrived dead.

To make matters worse, two of my herbs arrived in poor condition and didn't survive, along with three of my tomato plants. The plants that did make it were small and weak, but I'm hoping they'll pull through. On top of all that, the first box of plants I received was carelessly thrown in the bushes halfway between the road and my house. Luckily, I found it before any damage was done.

I reached out to Gurney's for refunds on my dead plants, but I haven't heard back from them yet. I'm extremely disappointed with my experience and I won't be ordering from them again. It's unacceptable for them to sell such poor quality plants and get away with it.

I recently made an order for some live tomato plants from Gurney's. I was pretty excited to receive them and get started on my gardening project. However, my excitement quickly turned into disappointment when I received my package. The plants were shipped via FedEx Smart Post and were supposed to arrive in just three days. But, to my dismay, they arrived 12 days later and were completely dead!

I immediately contacted Gurney's customer service to express my frustration. To my surprise, I was told that I had to wait 10 days to see if the plants were delivered because of some contract they have. I mean, seriously? Why would you ship live plants, especially delicate seedlings, knowing that they had 10 days to deliver them? It just doesn't make any sense to me.

To make matters worse, I had received a Gooseberry plant from Gurney's a few weeks prior to this order. It was delivered in just three days, but it was already dead when I received it. I called customer service and they offered me a "credit" voucher, but I declined. I wanted a full refund as stated in their "guarantee." Needless to say, I will never order from this company again.

What really bothers me is that no precautions were made to ensure that these plants stayed hydrated during shipping, especially with the knowledge that it could take up to 10 days for delivery. These were tiny, delicate seedlings that needed special care and attention. It's just unacceptable that they were shipped in such a careless manner.

And don't even get me started on the shipping cost! It was outrageous for them to be shipped via the cheapest version of FedEx. All in all, I was extremely disappointed with my experience with Gurney's and would not recommend them to anyone.

I put my order in like a month ago, but it seems like a lot of the stuff I wanted is backordered until June. The website said when things would ship, but now all the dates are gone! I don't know when I'm gonna get my stuff now.
I've been emailing them for like two weeks now trying to cancel some of the backordered items, but they haven't responded at all. They have a button on their website to cancel orders, but when I tried to use it, it said I couldn't cancel because the order had already shipped. That's not true though, and it's really confusing. There's no shipping or tracking info anywhere.
I spent almost $190 on this order, and it seems like they don't care about their customers at all. This is the second time I've ordered from them, and they always split up the orders and send them at different times. I ordered from another seed company last week, and they already shipped my stuff! Gurneys is not keeping their promises and they're being really misleading. I don't think I'll be buying fruits and veggies from them again.

I bought a small plant from Gurney's and I gotta say, it was a bit of a mixed bag. The shipping was on time, but that's about the only good thing I can say. They used FedEx post, which is supposed to be cheaper, but it ended up being a real headache. The tracking info kept changing and my package took a weird journey before finally arriving a week later. And to top it off, the plant was dead when it got here. Not cool, man.

What's weird is that I also ordered from Chewy, and they shipped from the same town as Gurney's, but they used regular FedEx and my package arrived the next day. And get this - I ordered a 35 lb bag of dog food from Chewy and the delivery charge was less than what I paid for the 7oz plant from Gurney's. That's just crazy.

I sent an email to Gurney's to let them know what was up, but all I got was an automated reply with a case number. I was starting to think they didn't care, but then I got a reply and a gift certificate for the amount I spent. That was cool, but the lemon grass I originally wanted was out of stock, so I had to settle for a tomato plant in the same price range. I'm curious to see if it takes the same bizarre route as the first plant. I'll update when it arrives.

I done bought from Gurney's before and was real happy with the stuff I got. But this time, I placed an order in late March and they charged me right away. They said they'd ship it between March 30 and April 13, but it ain't come yet. I tried to get in touch with them, but it ain't easy. You gotta call them on your own dime 'cause they don't got no 800 number, or you gotta send them an email. The chat line on their website don't work neither.

I got two emails from them after I placed my order, but they was different. One said my order was confirmed and the other said I left something in my cart. So, I tried both ways to get in touch with them. I sent an email and it took them OVER A WEEK to get back to me. While I was waiting, I tried calling them. But the person I talked to was hard to hear and his English was tough to understand. He couldn't even answer my question.

So, don't be like me and mess with Gurney's.

I've been buying plants from different catalogues for years now, and I thought I'd give Gurneys a try this year. I placed my order in February, right after I received their catalogue. However, when they were supposed to send me most of my order in May, I received a note saying that one of the items was not in stock. I wish they had told me that in February, so I could have ordered it elsewhere.

To make matters worse, they told us over a week before they shipped the order that we would have record-breaking heat the following week. Despite this warning, they sent the plants when it was over 90 degrees outside. The plants traveled for three days in that heat and arrived in terrible condition. Some of the plants were dead, while others were badly damaged. In the past, I've received plants from other farms that were nicely developed and around 10 inches tall. However, the plants I received from Gurneys were only 2 to 4 inches tall and in terrible condition. The only exception was the Rosemary, which was taller.

When I called to complain and ask for replacement plants, I had to spend an hour with an agent going over numbers many times. It was frustrating, but I hope they send the replacements this week since the weather is cooler now.

Overall, I'm extremely disappointed with my experience with Gurneys. I emailed them about my concerns, but I never received a response. When I called again about something else, I had the same problem with the agent. I don't think I'll be buying from them again.

I done ordered a bunch of seeds, trees, and pepper plants from Gurney's back in December. They said they'd ship 'em out by early spring, but most of 'em didn't come until way later. The seeds were okay, but the pepper plants were a disaster. They finally showed up in May, all wrapped up in plastic, and they were brown and dry as a bone. I planted 'em anyways, but they ain't never come back to life. Then the trees were back ordered a bunch of times, and it's already June before they finally got here. And when they did, they were just 8 sticks all wrapped up together in plastic with no labels or leaves. They didn't even have no dirt on 'em! They just looked like a bunch of sticks with almost no roots. And there weren't no instructions for planting in the box, just an email saying to watch some video online. Like I got time for that! I ain't never buying from Gurney's again. We done got over 30 trees and 100 shrubs from other companies in the past couple years, and they all been way better than this mess from Gurney's.

So, I gotta say, I'm pretty disappointed with Gurney's. I mean, I put in my order way back in February, and I didn't even get everything until October 8th! And when I finally did get everything, it was a mess. The strawberry crowns were mostly dead on arrival - I mean, I got 70 of them, and 60 were completely DOA. And the other stuff I got wasn't much better. The blueberry and huckleberry bushes were puny and sad-looking, and the raspberry plant looked like it was diseased or something.

When I tried to reach out to Gurney's about this, I didn't get much help. They just sent me a generic email about plants being stressed during shipping, which I know isn't the case here. I've been gardening for over a decade, and I can tell the difference between a stressed plant and a dead one. I even sent them pictures of the dead strawberry crowns, but I never heard back from them.

All in all, I spent about $100 on this order, and I feel like I got ripped off. I mean, I got a scraggly blueberry bush, a tiny huckleberry bush, three sad raspberry runners, a diseased raspberry plant, and only ten strawberry crowns that were actually alive. It's just not worth it, you know? And I've been telling all my gardening buddies about my experience, so I doubt they'll be ordering from Gurney's anytime soon either.

I remember the day I placed my order on Gurney's website like it was yesterday. The sun was shining bright and the birds were chirping. I was thrilled to start my garden and their website had a great selection of products. I spent a good amount of time browsing and carefully selecting around 23 items, spending a total of $136.

At first, everything seemed to be going smoothly. I received an email confirmation of my order and was given an estimated delivery date. However, as the days turned into weeks, I started to become concerned. Only a few items had been shipped, and when I checked the status of the rest, they were still listed as "in stock and ready to ship."

I contacted the company several times, but each time I was given the same generic response that my order would be shipped soon. But it never was. Finally, I had enough and decided to cancel my order. It was the first week of May and I couldn't wait any longer.

When I asked for a refund, they only refunded me $75, even though I had paid $136 for the order. I felt cheated and scammed by this company. It was a disappointing experience, to say the least. I would not recommend them to anyone and advise others to avoid them at all costs.

I gotta say, Gurney's is a real disappointment. I ordered one of their 2 in 1 Asian pear trees and boy was I in for a surprise when it arrived as a bareroot. They didn't even bother to mention that in the product description! I followed their planting instructions as best I could, but the tree was so dirty when it arrived that I had to take pictures just to prove it. I mean, come on, Gurney's, clean your trees before you ship them out!

When I called to complain, it took forever to get through to someone who could help me. I had to email them several times before I finally got a response. And when I did, they told me that my tree was definitely a 2 in 1, even though it didn't look like it to me. They pointed to a tiny bump on the trunk and said that was the graft. I mean, seriously? I'm no expert, but that didn't look like a graft to me.

To make matters worse, they promised that the tree would produce fruit in a year or two. Well, it's been three years now and I haven't seen a single flower or fruit. And that so-called graft? It's still just a bump on the trunk. I guess it's no surprise that their warranty only lasts for one year. They took my money and ran, laughing all the way to the bank.

And don't even get me started on the seeds I bought from them at the same time. None of them germinated, not a single one. What a waste of money!

All in all, I wouldn't recommend Gurney's to anyone. They're nothing but a bunch of friggin scammers. Save your money and buy from a more reputable company.

Gurneys is truly a pathetic company! Multiple trash plants that never took even following their directions for planting and using quality dirt as well as their nutrients. What a waste of money.

They will then send you a certificate that's short for what you purchased saying I bought my items on sale and the sale is over so instead of getting say 18 trees replaced I get 12 trees with the replacement certificate. Then, On top of that, they will not honor the certificates because they sent one order to collections I never paid because the plants do not grow! So I'm out hundreds of dollars and the slime balls still expect a payment for the minimal unpaid bill. Total piss poor customer service and product!

Received these plants and they were immediately planted. Waited...and waited...and nothing came up. We have had rain so water was present. First time and last time I will order from this company. With nothing to show for HARDY SWEET LAVENDER, I just wanted my cost back but no, a replacement certificate was all they have to offer...

My $24 is gone...and zero to show for it...my 1st and last time to order...inferior products...now only will order from locals...June 2019...and they think I want to order more INFERIOR PRODUCTS and wait...and wait for something to grow...what a joke these folks are...do not order...do not waster your dollars...

I paid $49.99 for this blueberry plant and it was not the quality I expected from Gurney's, especially for that price. The tiny spindly little branches are only about 8 to 10"tall and half of them are dark brown. It is not as healthy as the Jubilee Blueberry that was delivered with it for $29.99.
I am very disappointed with this plant. I purchased it on March 22, 2019 and delivered Thursday May 1, 2019. Both blueberry plants had broken branches. But the Jubilee looks very healthy with green branches and even has blossoms.

Placed and order about a month ago. First partial shipment was wrong item. Following shipment was shipped to the local po whitch is closed over the weekend. I directly sent a note to fedex making them aware of this posible issue. After contacting the company they told me the live plants were sitting in the po which I made excatly clear not to let this happen. I will go monday and get the unwatered neglectled live plant out of po prison. I will never used this bunch of brainless company again. If I could rate this transaction I would give it a minus 10

I ordered 4 raspberry caroline plants and three blackberry apache. They where sent to myself in April . All of the raspberry and two blackberry didn't make it this summer. They was sent to early for my area. It was cold this spring. I couldn't get them in the ground till the mid of May. That's when I got my corn planted. My order number is [protected] customer [protected]. I would like to have a refund on these things. Please and thank you.

order #[protected]
acct # [protected]
98273
1-25-18

I ordered a dwarf meyer lemon & dwarf cleopatra mandarin tree that arrived in poor condition. they looked dead right from the start. I tried to bring them back to life without success & finally threw them away. I was going to just write it off as a bad purchase but would like to have them replaced with new, healthy ones.

Bottom line: poor quality product shipped, in Spring when plants grew, turned out to be wrong plants, NOT what had been ordered. After promising full and complete refund and no refund arriving and eventually a partial credit offered then a full refund again promised, a refund of 25% arrived.
Complained and was told it was MY FAULT.
Worst, I was refused conversation with accounting and management.
They totally and completely blew me off.
NEVER AGAIN!

I have ordered from this company about two months ago and just received my plans. I have purchased several tomato and cucumber plants. Cucumbers were ok, but tomato's were completely dead because packaging was very poor and it seems like they really did not care. I'm very disappointed that I have wasted my money and was treated so unprofessionally! I don't recommend Gurney's !