Menu
Gurney's Customer Service Phone, Email, Contacts

Gurney's
reviews & complaints

www.gurneys.com
www.gurneys.com

Learn how the rating is calculated

4.3 190 Reviews

Gurney's Complaints Summary

0 Resolved
21 Unresolved
Our verdict: Engaging with Gurney's at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Gurney's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Gurney's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Gurney's reviews & complaints 36

Filter reviews by rating
5
156 reviews
4
0 review
3
1 review
2
6 reviews
1
6 reviews
Sort by:

Newest Gurney's reviews & complaints

ComplaintsBoard
F
1:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gurney's LIARS!

Ordered tomato plants in March. The person I spoke with told me they would be here by May 14. Called several times when they weren't here yet to be told they were ready to be shipped. Kept getting emails with the shipping estimate getting longer. I finally called and told them to cancel the order. I was told that they were already packaged to and I couldn't cancel them. When I spoke to a supervisor I was told that they were going out the day after Memorial Day which would be Tuesday. She assured me that they would send them expedited shipping and I would have them in 2 to 3 days. She even told me that they would credit my credit card if I did not have them by Friday. On Thursday I finally received an email that a FedEx label had been created. On Friday I saw that the package had just been picked up. It was going FedEx Smartpost (through them to the regular post office) adding another week to the arrival date. I called Gurney's requesting the credit to my card as promised. The guy I spoke with told me he saw reports of my calls including promises of shipping dates as early as the 20th and he was embarrassed that the information I had been given was incorrect. He offered me a $10 merchandise credit, but refused the promised credit card refund. Like I'm going to order anything from them again. I'll be lucky if they arrive alive let alone have any tomatoes this season.
Save yourself time and aggravation. Order from Burpee or any other nursery even if it might cost a little more. You'll thank yourself later.

Read full review of Gurney's
Hide full review
ComplaintsBoard
E
12:00 am EDT

Gurney's Mixed Experiences with Gurney's - Proceed with Caution

As someone who loves gardening, I understand the excitement of ordering plants online. However, based on the reviews from various customers, Gurney's seems to have a mixed reputation. Some customers have had positive experiences with their products arriving in good condition and thriving, like the peach tree and roses. On the other hand, there are concerns about customer service and shipping issues, such as orders being delayed, items arriving damaged, and poor communication. It's essential to approach ordering from Gurney's with caution, considering the potential risks involved. While there are success stories, there are also instances of disappointment. If you decide to order from Gurney's, it might be wise to manage your expectations and be prepared for possible challenges along the way.

Read full review of Gurney's
Hide full review
ComplaintsBoard
M
9:24 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Gurney's Dead tomatoes

My order was for seeds, seedlings, and fertilizer. Ordered in mid March, observed some seedlings were not available until mid April. Order arrived first week of May with 3 chocolate cherry tomatoes dead. Herbs suffered but are getting well. Big Beef tomatoes recieved in good shape and are doing well. Still to be sent is a packet of multi sweet peppers. All in all, first time ordering plants and likely will not order again and certainly not from a Northern nursery. I've since sowed some replacement tomato seeds and will endeavor to shop locally. My State Region is South Carolina. My sugestion is don't use US Postal System as my order was delivered 4 days later than first reported. I'm retired on fixed income with meager garden that keeps me busy. Likely, I could save more on good fresh food by buying from local groceries. By the by, I did plant the subject tomato plants just in case they could be refreshed or recover but no joy. Ray

Read full review of Gurney's
Hide full review

Is Gurney's legit?

Our verdict: Complaints Board's thorough examination reveals Gurney's as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Gurney's stands out for its commitment to quality and security. Clients considering Gurney's should delve into its customer service record to gauge compatibility with their expectations.

Gurney's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Gurney's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Gurney's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gurney's has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Gurneys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gurneys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gurneys.com you are considering visiting, which is associated with Gurney's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a gurneys.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Gurney's as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Gurney's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Gurneys.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Gurney's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 21 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Gurney's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide plant variety
    2. Quality seed genetics
    3. Expert gardening advice
    4. Seasonal discounts
    5. Hardy plant options
  1. Cons
    1. Limited International Shipping
    2. Higher Price Points Than Competitors
    3. Seasonal Availability of Plants
    4. Limited Selection of Tropical Plants
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Gurney's Lack of Customer service response!

We put our order in over a month ago. I noticed that many of the items was backordered into June on at least 4 items. The site listed the dates that items would ship but this week all dates are gone! So I have no clue as to when I should expect them!
I've been emailing the company for close to two weeks now to get information on how to cancel backordered items. I've not received ANY response. Their website has a Cancel Order button so I filled it out but it states I cannot cancel due to "order been already shipped" which is not true & this is misleading. There is NO shipping or tracking information.
The order was for $189.90
It seems as if the business is ignoring customer concerns & just forcing them to accept their inability to fulfill orders. This was our second order with the company. Orders are split up & not sent until certain times. We ordered from another seed company last week & our order has already been shipped! Gurneys is not fulfilling their promise as a company & is misleading. We will not be using them again for fruits & vegetable seeds/plants.

Read full review of Gurney's
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Gurney's Great plants, great customer service

When purchased, their strawberried, asparagus, and other items were much larger and healthier than what is available locally

Read full review of Gurney's
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Gurney's Outstanding products

Well I have ordered seed from them and plants. I can tell you about the seed right now. The seeds I bought were Kale along with several others. I will say I love the Kale seeds they are extremely easy to grow. We had very delicious Kale this past season. I planted artichoke and they just popped right up. I planted Beets oh my goodness I love pickled Beets... well they came up just fine also. I have had seeds that are mixed with other seeds for whatever reason. I don't really care why they are mixed but I don't like it. I like planting and growing the seeds that I ordered and not different varietys of that seed. So Gurney's well let me tell you what I have absolutely no problem with them. I did think they had forgot to ship some plants but they I looked at the order status and they ship them out when the window is good for your state and also when the season is right also. I like that too. I like getting the things I am suppose to grow in the proper season to plant them. I prefer getting citrus trees in the warmer months. Well you know what I mean. Anyway I love their customer service also they are extremely helpful when you need them.

Read full review of Gurney's
Hide full review
ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more

Gurney's Did not send plants as ordered; horrible customre service

I ordered tomato and pepper plants on 3/2/19. I was told they would ship on 5/16/19. I called about 5/13/19 to check on delivery and was told they would ship 5/17/19. I waited until 5/22/19 and when I had still not received the plants, I called. I was told that the new ship date was 5/27/19 and that the shipping date was an "estimate", that it could be later. No explanation was given. The rep offered to make my order a "priority" but he couldn't tell me what that meant or when the order would ship. I asked to speak to someone in Indiana at company headquarters but said I would have to call back during business hours the next day. I did call back the next day and the rep told me he had no way to transfer my call to Indiana(he was in India) and nothing he could do to help me. Supervisor could not help either but said he would email someone in Indiana to call me back in 2 hours. Guess what, no call back. I called again. Talked to a supervisor who, after I fussed at him for several minutes, agreed to transfer me to supervisor in the states. Was about 5 minutes on hold and then did speak with someone in Indiana who could not tell me much more than the previous 5 people I had spoken with in India. She said that they had plenty of plants but there was a "shipping problem" and they couldn't ship things out as fast as they wanted. They were stopping all shipments as of today, 5/23/19, because of holiday weekend and would resume shipping 5/28/19. She could not tell me when or if the shipment would ever ship as they were "getting close to the end of their available shipping season" because it would be too hot to ship soon. I asked to speak to her supervisor who told her to tell me they could not guarantee that I would ever get the plants. They did give me a refund but now I've wasted all this time and still no plants for the garden. I probably spent 2.5 hours on the phone doing all this. The customer service in India is horrible-they just read from a script and have no answers. Don't order from this company. You'll be sorry you did, as I am.

Read full review of Gurney's
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Gurney's Disappointing Experience with Gurney's: Missing Plants, Dead Plants, and Recycled Tracking Numbers

I recently made a purchase from Gurney's for a 10 pack of bare root strawberries. Unfortunately, I only received one out of the ten that I ordered. I reached out to customer service and they informed me that they would issue a credit for the missing plants. I asked if they could just send me the other nine, but the representative seemed hesitant. Eventually, they agreed to send me the missing plants.

After planting the strawberries, they were thriving for a while, but then suddenly died. I contacted Gurney's again and they said they would mail out replacements. However, I received another email stating that they would not be sending the replacements and instead issued me two credits totaling $30. Unfortunately, I was unable to use the second credit as their website showed a zero balance. I contacted customer service again and they advised me to call them as the credit had to be applied manually to my order. However, I had already used the $20 credit for seeds and the remaining $10 was useless as anything I wanted was either out of stock or too expensive.

To make matters worse, the tracking number they provided me was recycled from someone else's order and showed that it was delivered in April to a different state than where I live. I contacted customer service again and they confirmed that the tracking number was indeed recycled.

Overall, my experience with Gurney's was disappointing and I will be using a different online nursery for any future orders. The shipping cost of $5.99 was reasonable, but the issues with missing plants, dead plants, and recycled tracking numbers made the whole experience not worth it.

Read full review of Gurney's
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Plants Review: Terrible Shipping and Customer Service

I used to order from Gurney's a long time ago, so when I wanted to order some plants, I thought I'd give them another try. Boy, was that a mistake! I ordered two sets of strawberry plants, with ten plants in each set. I placed the order on May 28th, 2019, but it didn't get shipped until May 31st, 2019. That might not seem like a long time, but it's definitely not good enough. They sent the plants via FedEx SmartPost, and the estimated delivery time was June 11th, 2019. That's almost two weeks for live plants to be getting tossed around and sitting without any soil or water. The package sat in one location for four days without moving. Can you believe it? I messaged Gurney's to ask if the plants would be okay, but they didn't respond. I messaged them again the next day, and finally, on the following day, they responded with the usual customer service nonsense. Today, on June 11th, we finally received the package in a plastic bag. There was no box, no real protection from anything that might have banged or thrown on them. When I opened the package, I found that several of the green plant parts were broken from the roots. Some of the plants were still intact, but they were as dry as a bone. Thanks for taking such good care of people's hard-earned money, Gurney's. I will NEVER order from you again. You are no longer a trustworthy company. It's too bad.

Read full review of Gurney's
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Plants Review: Terrible Shipping and Customer Service

I used to order from Gurney's a long time ago, and when I wanted to order some plants recently, I thought I'd give them another try. Big mistake. I ordered two sets of strawberry plants, with ten plants in each set. I placed the order on May 28th, 2019, but they didn't ship it until May 31st, 2019. That's not a huge amount of time, but it's definitely not good. They sent it via FedEx SmartPost, and the estimated delivery time was June 11th, 2019. That's right, almost two weeks for live plants to be getting thrashed around and sitting with no soil or water. The package sat in one location for four days, just sitting there doing nothing. Are you kidding me?

I sent a message to Gurney's asking if the plants would be okay, but I didn't get a response. I sent another message the next day, and finally, on the following day, they responded with the usual customer service nonsense. Finally, on June 11th, we got the package in a plastic packing bag. There was no box, no real protection from anything being banged or thrown on them. I opened the package, and several of the green plant parts were broken from the roots. Some of the plants were still intact, but they were dry as a bone. Thanks for taking such good care of people's hard-earned money, Gurney's. I will never order from you again. You are not a trustworthy company anymore. It's too bad.

Read full review of Gurney's
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Garden Center Review: Late Shipping, Poor Quality Plants, and Disappointing Customer Service

I put in an order for some tomato and pepper plants on Gurney's website in early April. I live in a place where it gets hot real quick, and I needed to get these plants in the ground as soon as possible. They told me that the plants were ready to ship and that I'd get them in two weeks max. But guess what? I just got the order today, nearly two months later!

The worst part is that they changed the shipping dates without even telling me. I read some other reviews where people had the same issue. When I reached out to their support team, they gave me some canned response and said they'd ship it right away. But that was weeks ago, and nothing happened. What a rush, huh? Now it's too late to plant anything.

And don't even get me started on the quality of the plants. They're downright awful. I paid a lot of money for these tiny plants that are clearly nutrient deficient. The leaves are yellow, and the stems are purple. One of the tomato plants was just a stick! How can a company ship something that's almost dead?

The roots were wrapped up in tight plastic, which probably starved them of air. When I finally unwrapped them, the dirt was dry as a bone. I'm surprised anything survived the mail in this heat. Maybe some of the plants will recover enough to plant in the fall, but I'm not holding my breath.

I'm never ordering from Gurney's again. The only reason I did was because they lied about the plants being ready to ship. It's a shame because I was really looking forward to having fresh tomatoes and peppers this summer.

Read full review of Gurney's
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Disappointing Vines: A Waste of Time and Money

I ordered 2 vines from Gurney's back in March, a hardy Carolina Jasmine and a Hops vine nugget. I was really excited to receive them, but unfortunately, it didn't turn out as I expected. As it turned out, it was a complete waste of my time and money. In June, I received an email from Gurney's advising me that they didn't have the Jasmine for which I was given a refund. I was disappointed, but I thought at least I got my money back.

I received the hops vine in May, and it didn't look good, but I hoped it would grow. Unfortunately, it didn't grow at all. When I called customer service, I was advised that it was very slow growing and to wait a bit. I did further research after hanging up with customer service and read that it's a very fast-growing vine. I called back and spoke with another representative, and she offered me a credit, which I didn't want because I will NEVER order from them again. I asked for any other vine they have in stock, and the only thing they had was the hops vine, so she sent me a replacement.

I can't believe they sent out what they did, which was a dead twig in soil. I called customer service today asking for a supervisor and was advised someone would call me back. It's been 6 hours since my call, and no one has called me back. As an avid gardener, I have always found that from the many companies I have purchased soooooo many plants from lol, they always went out of their way to resolve any issues. NOT GURNEY'S...

I would advise anyone not to waste their money on Gurney's. They don't seem to care about their customers or the quality of their products. It's a shame because I was really looking forward to having these vines in my garden, but now I have to start all over again. I hope this review helps others avoid the same disappointment I experienced.

Read full review of Gurney's
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Seeds Fail to Germinate, Resulting in Major Loss for Small Business Owner

I recently made a purchase from Gurney's, ordering a large packet of ruby red carrots to fulfill an order for two big restaurants that had previously purchased products from my small business. I was excited to plant the seeds on a rainy day and followed through with regular watering. Since this was a late summer planting with expected picking after early frost in October, I made sure to plant enough seeds to account for a 50% germination rate, which would still give me enough product to make the sales. However, after a few weeks, less than 1% of the seeds germinated! I was devastated and tried to find similar seeds from other companies, but to no avail.

I reached out to Gurney's customer service to communicate the problem, but all they offered was credit for future purchases. As a small business owner, this was not helpful at all. I had to contact the restaurants and they were not happy with the delay. With everything going on since Covid-19, they decided not to do any future business with my company. This was a huge loss for me, as each restaurant typically made an average purchase of $1,500. They were well-established and were going to spread the good reputation of my 6-year-old business. Unfortunately, because of the failings of Gurney's, I am now in a difficult position.

I shared with customer service the impact of these bad seeds, but all I received was a half-hearted apology and a suggestion to buy something else. I suggested a larger refund, but that went nowhere. I am extremely disappointed with Gurney's and will never do business with them again. Any catalog they send me will be used for firewood kindling. Good riddance!

Read full review of Gurney's
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Nursery Review: Big Mistake Ordering from Them - Zero Stars!

Gardening is a real stress reliever for my boyfriend and he takes pride in what we plant every year. We usually order from Jung's, but Gurney's sent us their catalog earlier and had a huge coupon if we ordered early. My boyfriend has had a couple of jobs impacted by the pandemic, so we decided to take advantage of this coupon. BIG MISTAKE! First of all, they charged me immediately, so I expected that when it was the right time for our zone I'd get the whole order. I got part of it, a lot of seeds, and that was fine. My next shipment was for garlic and strawberry plants. We paid $5 for garlic and got ONE bulb. I could have gone to Kroger and paid 50 cents for the same thing. I paid $14.99 for a pack of strawberry plants. I got a bag of dirt with no sign of plants in it. Now, I am waiting for my blackberry plant. It was shipped on 4/22 by FedEx. No sign of it, and the FedEx tracker only lists it as IN TRANSIT. At this point, it will no doubt arrive dead and I will have to wage war with them to get a refund. I tried to cancel the rest of my order and they would not let me. It's for spinach and carrot seeds and it's going to be too warm to plant them soon. I ended up having to go buy plants at the local nursery, which will be my go to from now on. They had a lot better inventory, better prices and better customer service. I'll only order from Gurney's again if I am desperate or senile. If there were Zero stars as an option I would have selected it.

Read full review of Gurney's
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's Nursery Review: Unreliable Shipping and Poor Customer Service

I ordered some tomato plants from Gurney's in March and was told they would arrive by May 14. However, when that date came and went, I called several times to inquire about the status of my order. Each time, I was told that the plants were ready to be shipped, but the shipping estimate kept getting pushed back.

After a few more calls, I decided to cancel my order. But when I spoke to a representative, I was told that the plants had already been packaged and couldn't be canceled. I eventually spoke to a supervisor who promised that the plants would be shipped out the day after Memorial Day and would arrive within 2-3 days. She even offered to credit my credit card if they didn't arrive by Friday.

However, on Thursday, I received an email saying that a FedEx label had been created, and on Friday, I saw that the package had just been picked up. Unfortunately, it was going through FedEx Smartpost, which meant it would take another week to arrive.

When I called Gurney's to request the promised credit, the representative I spoke with was apologetic and embarrassed that I had been given incorrect information. He offered me a $10 merchandise credit, but refused to refund my credit card. Needless to say, I won't be ordering from them again.

If you're looking for a reliable nursery, I suggest ordering from Burpee or another company, even if it costs a little more. Trust me, it's worth it to save yourself the time and aggravation. Who knows if I'll even have any tomatoes this season!

Read full review of Gurney's
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Gurney's Mixed Experience with Gurney's: Great for Seeds, Caution with Plants and Shipping Delays

Gurney's is a great place to order seeds and gardening supplies. They ship fast and have some serious discounts that are hard to pass up. I mean, who wouldn't want $100 off a $200 order? That's a deal that's hard to beat!

However, I recently had a bad experience with ordering plants and bare roots from them. In 2020 and 2021, Covid was causing some serious shipping delays, and I was patient and understanding. But when my plants finally arrived, they were either dead or mostly dead due to the scorching temperatures of high summer. I didn't bother to complain, but I won't be ordering plants or bare roots from them again.

To make matters worse, I recently ordered three items from them almost TWO MONTHS ago, and I still haven't received two of them. When I ordered, the site clearly showed that they were in stock and would be shipped within TWO WEEKS. But that didn't happen. I suspect they oversell items like an airline overbooks seats on a plane. The estimated shipment dates in their order confirmation email quietly pass by without any follow-up from them. Then they'll eventually ship out one item at least a month late, and the estimated dates for the remaining items in the shipping notification email for the first item will show that anywhere from two weeks to a month have been added on. Even those dates are likely to get pushed back further without any word from Gurney's.

I mean, can't their computer system track the past-due dates for the items they've sold and send out emails to the waiting customers to say, "Hey, we're sorry we're late. Here's the new estimated date. Would you like to keep waiting or request a refund?" But then that would invite people to do what is well within their rights to cancel massively overdue orders and not be strung along for months as the weather continues to get hotter and hotter.

Overall, I would recommend Gurney's for seeds and gardening supplies, but I would caution against ordering plants or bare roots from them. And if you do order from them, be prepared for some serious shipping delays and lack of communication.

Read full review of Gurney's
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Gurney's Gurney's: Terrible Customer Service and Shipping Delays - Don't Waste Your Time and Money

I gotta say, I had a pretty rough experience with Gurney's. I was really excited to order some tomato and pepper plants on March 2nd, but boy was I disappointed when they didn't ship out on May 16th like they said they would. I called them up on May 13th to check on the delivery, and they told me it would ship out on May 17th. But when May 22nd rolled around and I still hadn't received my plants, I was pretty frustrated.

So I called them up again, and this time they told me that the shipping date was just an "estimate" and that it could be later. They didn't even bother to explain why it was delayed. The representative offered to make my order a "priority," but they couldn't tell me what that meant or when the order would actually ship. I asked to speak to someone in Indiana at company headquarters, but they told me I would have to call back during business hours the next day.

So I did call back the next day, but the representative told me he had no way to transfer my call to Indiana (he was in India) and that there was nothing he could do to help me. The supervisor couldn't help either, but he said he would email someone in Indiana to call me back in two hours. But guess what? No call back.

I called them again, and this time I talked to a supervisor who finally agreed to transfer me to a supervisor in the states. After about five minutes on hold, I finally spoke with someone in Indiana who couldn't tell me much more than the previous five people I had spoken with in India. She said that they had plenty of plants, but there was a "shipping problem" and they couldn't ship things out as fast as they wanted. They were stopping all shipments as of May 23rd because of the holiday weekend and would resume shipping on May 28th.

But get this: she couldn't tell me when or if the shipment would ever ship because they were "getting close to the end of their available shipping season" and it would be too hot to ship soon. I asked to speak to her supervisor, who told her to tell me that they couldn't guarantee that I would ever get the plants.

In the end, they did give me a refund, but I wasted so much time on the phone with them. I probably spent about two and a half hours just trying to get my plants. And let me tell you, the customer service in India is just terrible. They just read from a script and have no answers.

So, if you're thinking about ordering from Gurney's, I would strongly advise against it. You'll just end up wasting your time and being disappointed, just like I was.

Read full review of Gurney's
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Gurney's Disappointing Experience with Gurney's Seeds and Plants: Poor Quality and Lost Shipments

I bought some seeds from Gurney's last year and everything went smoothly. This year, I decided to order some seeds and plants, including tomatoes, peppers, and herbs. Unfortunately, my seeds got lost in the mail and I had to wait for replacements, which arrived just in time for planting season. However, one of my pepper plants was out of stock and I received a refund. I also received a substitute tomato plant, but it arrived dead.

To make matters worse, two of my herbs arrived in poor condition and didn't survive, along with three of my tomato plants. The plants that did make it were small and weak, but I'm hoping they'll pull through. On top of all that, the first box of plants I received was carelessly thrown in the bushes halfway between the road and my house. Luckily, I found it before any damage was done.

I reached out to Gurney's for refunds on my dead plants, but I haven't heard back from them yet. I'm extremely disappointed with my experience and I won't be ordering from them again. It's unacceptable for them to sell such poor quality plants and get away with it.

Read full review of Gurney's
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Gurney's Disappointing Experience with Gurney's: Dead Plants and Poor Customer Service

I recently made an order for some live tomato plants from Gurney's. I was pretty excited to receive them and get started on my gardening project. However, my excitement quickly turned into disappointment when I received my package. The plants were shipped via FedEx Smart Post and were supposed to arrive in just three days. But, to my dismay, they arrived 12 days later and were completely dead!

I immediately contacted Gurney's customer service to express my frustration. To my surprise, I was told that I had to wait 10 days to see if the plants were delivered because of some contract they have. I mean, seriously? Why would you ship live plants, especially delicate seedlings, knowing that they had 10 days to deliver them? It just doesn't make any sense to me.

To make matters worse, I had received a Gooseberry plant from Gurney's a few weeks prior to this order. It was delivered in just three days, but it was already dead when I received it. I called customer service and they offered me a "credit" voucher, but I declined. I wanted a full refund as stated in their "guarantee." Needless to say, I will never order from this company again.

What really bothers me is that no precautions were made to ensure that these plants stayed hydrated during shipping, especially with the knowledge that it could take up to 10 days for delivery. These were tiny, delicate seedlings that needed special care and attention. It's just unacceptable that they were shipped in such a careless manner.

And don't even get me started on the shipping cost! It was outrageous for them to be shipped via the cheapest version of FedEx. All in all, I was extremely disappointed with my experience with Gurney's and would not recommend them to anyone.

Read full review of Gurney's
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Gurney's Gurney's Seeds: Misleading Shipping Dates and Poor Customer Service

I put my order in like a month ago, but it seems like a lot of the stuff I wanted is backordered until June. The website said when things would ship, but now all the dates are gone! I don't know when I'm gonna get my stuff now.
I've been emailing them for like two weeks now trying to cancel some of the backordered items, but they haven't responded at all. They have a button on their website to cancel orders, but when I tried to use it, it said I couldn't cancel because the order had already shipped. That's not true though, and it's really confusing. There's no shipping or tracking info anywhere.
I spent almost $190 on this order, and it seems like they don't care about their customers at all. This is the second time I've ordered from them, and they always split up the orders and send them at different times. I ordered from another seed company last week, and they already shipped my stuff! Gurneys is not keeping their promises and they're being really misleading. I don't think I'll be buying fruits and veggies from them again.

Read full review of Gurney's
Hide full review

Gurney's Customer Reviews Overview

Gurney's is a well-known online retailer of high-quality plants, seeds, and gardening supplies. The company has received a large number of positive reviews from satisfied customers who appreciate the quality of their products and the excellent customer service they provide.

Many customers have praised Gurney's for their wide selection of plants and seeds, which includes a variety of rare and hard-to-find species. They also offer a range of gardening supplies, including tools, fertilizers, and pest control products, making it easy for customers to find everything they need in one place.

Customers have also been impressed with the quality of Gurney's products, with many reporting that their plants and seeds have grown into healthy, thriving specimens. The company's customer service has also received high marks, with many customers reporting that their questions and concerns were addressed promptly and professionally.

Overall, Gurney's is a highly recommended retailer for anyone looking to start or maintain a beautiful garden. With their wide selection of high-quality plants, seeds, and gardening supplies, as well as their excellent customer service, they are sure to satisfy even the most discerning customers.

Gurney's In-depth Review

In Summary: Gurney's is a well-established company with a strong reputation for providing a wide range of quality seeds and plants. Their website is user-friendly and responsive, with a clear layout that makes shopping easy. They offer competitive pricing and have a good customer service team. Shipping options are clear, and they have a solid product guarantee. Customer reviews are generally positive, and the company demonstrates a commitment to environmental responsibility. They also provide valuable educational resources for gardeners.

Company Overview: Gurney's has a rich history and background in the gardening supply industry, offering a broad product range that caters to both amateur and professional gardeners. Their business model focuses on providing high-quality seeds, plants, and gardening supplies directly to consumers.

Website Usability: The Gurney's website is well-organized, with intuitive navigation and layout that makes finding products straightforward. It is mobile-responsive, ensuring a good shopping experience on various devices. The search functionality is robust, allowing users to quickly locate specific items or categories.

Product Quality and Selection: Gurney's offers an impressive variety of seeds and plants, with detailed product descriptions and information available. The quality of seeds, plants, and gardening supplies is generally high, meeting the expectations of gardeners of all levels.

Pricing and Value for Money: Prices at Gurney's are competitive when compared with other gardening supply companies. They offer periodic discounts and promotions, and while information on loyalty programs and rewards was not available, their overall value for money is considered good.

Customer Service: Gurney's customer service is known for being responsive, with multiple support channels available. Their team is knowledgeable and can provide expert advice on gardening-related queries. Service policies and guarantees are clear and customer-friendly.

Ordering and Checkout Process: Placing an order on Gurney's website is a hassle-free process. They offer a variety of payment options and maintain high standards of payment security. Customers receive prompt order confirmation and receipts.

Shipping and Delivery: Gurney's provides several shipping options and costs are transparent. The quality of packaging is good, protecting products during transit. Delivery is timely, and tracking information is provided to customers.

Product Guarantee and Returns: The return policy at Gurney's is straightforward, with a process in place for refunds and exchanges. They offer a customer satisfaction guarantee, which underscores their commitment to quality.

Customer Reviews and Testimonials: Reviews on Gurney's website appear authentic and trustworthy. There is a mix of positive and negative feedback, but overall customer satisfaction is high, reflecting the company's reputation.

Environmental and Social Responsibility: Gurney's demonstrates sustainable practices in their operations, though specific details were not available. They show community involvement and have various certifications and partnerships that highlight their commitment to environmental stewardship.

Educational Resources: The company offers a wealth of educational resources, including gardening tips and guides. Their blog and articles are informative, and they occasionally host workshops and events for gardeners.

Final Verdict: Gurney's stands out for its quality product selection and customer service. While pricing is competitive, the value is evident in the product quality and customer care. They are a reliable choice for gardeners looking for a range of products and information. Our overall rating is positive, and we recommend Gurney's to anyone from novice gardeners to seasoned horticulturists.

How to file a complaint about Gurney's?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- For new users, click on the 'Sign Up' option to create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gurney's - www.gurneys.com in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the experience:
- Provide detailed information about your experience with Gurney's. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Gurney's.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review and posting.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Remember to follow these steps carefully to effectively file a complaint against Gurney's - www.gurneys.com on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Gurney's customer service

Phone numbers

+1 (812) 260-2153 +1 513-354-1491 More phone numbers

Website

www.gurneys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gurney's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gurney's Customer Service. Initial Gurney's complaints should be directed to their team directly. You can find contact details for Gurney's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gurney's. Discuss the issues you have had with Gurney's and work with their customer service team to find a resolution.