Shred-It, a Stericycle Company review: Will never use again!!

I have contacted Shred-It customer service multiple times, not only prior to service but after because of multiple issues:

1. Billing: We were both charged via credit card and also paid the invoice manually, as the invoice did not clearly indicate a $0 balance or autopay enrollment. We are now awaiting a refund by check.

2. Service execution: Our approved quote clearly included serial number recording and a hard drive destruction log. This was also confirmed verbally, including with the driver onsite. Due to a device issue, the driver proceeded using a blank form and did not capture serial numbers. We only received a standard Proof of Service stating 19 towers. In addition the POS had a signature spot for my signature, which I did not sign (there was a mark like I had signed, see attached). I signed a paper invoice on site, and asked about records/log for CPUs.

3. Portal access: We have since lost access to the customer portal, preventing us from reviewing invoices and documentation. It has since been "restored" due to name on email and billing did not match, and it was like this for months with no indication it was wrong.

On my third call I was finally told they would be contacting local branch (which they had no number for) and let me know.

Given that serial number tracking was a selected and required part of the service, proceeding without completing it represents a failure to meet the agreed scope. Not to mention they came on the wrong agreed upon date!