Shopee
Reviews and Complaints

My order was received at SOC3 on July 28, 2023 and was misrouted to tondo hub instead of antipolo hub, because I love in antipolo, and then it was sent back to SOC3.

Now, it has been 5 days there without any movement. I already spoke with 12 agents and they just keep telling me that they requested the delivery to be expedited and just wait for an update and nothing.

I have requested a refund Instead and they keep cancelling it saying, again, that they have escalated the issue to the logistics and to wait for the delivery again. Imagine, I requested a refund on Aug 1 and my request was cancelled saying that my order will be delivered on or before Aug 2, 2023. Which is logistically impossible. Then, I requested a refund again and was again cancelled saying that my order will be delivered on Aug 4 this time.

I already specifically noted on my request that I don't want the item anymore and I only wanted a refund, but they still cancelled my request.

Someone hacked my Shopee Account and Shopee Customer Services has refused to help me and I am unable to correct the altered account information. My name is Stephen A Mowry; my user name is: smowry and my email address is: steve.[protected]@ymail.com. My problem is as follows.

1. My profile has an incorrect telephone number but all other information seems to be correct. (picture uploaded)

2. My address has incorrect name but other information seems correct. (picture uploaded)

3. My delivery address has incorrect name and incorrect telephone number. (picture uploaded)

Note that my account was hacked and the phone number was changed and my first name was changed to Janjira. Ironically, Janjira is my Shopee Customer Service Representative! Below is an email message that I received from Janjira.

Shopee TH Email Support

[protected]:22 +0700

shopee-logo

Dear smowry,

We apologize for the delayed response.

Regarding your concern about the phone number being changed without permission.

We have coordinated with the headquarters to edit your phone number in your address.

Please verify the details once again and kindly proceed to update the recipient's name in the system, as Shopee TH is unable to perform this modification for you.

We do apologize for any inconvenience once again.

Your case ID number is [protected]

Thank you for using Shopee!

Janjira N.

Shopee Customer Service

Unfortunately, I cannot update my account information and Janjira will not reply to me.

My order SPXMY030784974337 did not receive yet. I ordered 06.07.2023 at 12.59pm and its take too long to delivery. I ordered from Ibycarmall. The seller was quick to prepare to ship my parcel. Its just the courier's problem. The courier take too long delivery the parcel to me. Please make it faster. I want my order ASAP because I want to use it. Please Shopee...upgrade your system so that customer did'nt make complain again.

Was a loyal user from day 1, but has now decided to move to Lazada.

Recently purchased a certified premium, advertised as "made in Italy" product from shopee.

Item arrived as "made in China" instead. I am ok with made in china product but felt a bit cheated.

Edited my review for seller, giving a lower rating while waiting for exchange.

In the end, seller refused exchange to a "made in Italy" product and asked me to just refund and move on.

I approached Shopee for help which they declined but advised me take the refund, then report the seller for fraud/misleading marketing/product and shopee will take stern action.

I reported the seller, while also requested Shopee to allow me to edit my review to share the truth.

1 month on, my request to edit review was rejected multiple times, and no action was taken against seller.

Product still advertised as "made in Italy".

I approached Shopee again and was promised that the matter will be escalated and updates given in 1-3 days time.

1 week later, no news no updates, i suddenly realised my review for seller has been removed. There was no prior notification or email about this removal.

Seller now has perfect rating for the product. Checking further, my past enquries with shopee, records of conversation with agents were removed too.

Call Shopee to escalate the matter, agent refused to pass the call to a supervisor, and promised follow-up again. This moment i realised what i have suspected all along, Shopee will not intervene and risk offending the seller.

For Shopee to stoop to this by removing my review and enquires, then sweeping the whole matter under the carpet is just too much.

Sender call me say cancel order because he don't want take this order.. I try call shopee food.. Tel system say can't have call to do cancel.. I call sender say I duno how to cancel.. I ask him do cancel him own.. He told me ok will try again.. After 1 hours my family already finished dinner, suddently he continue go to take food without inform me, I call him say why he say cancel order I already take my dinner now sent again I told him I dont want that food again, he say today is his last day, he will sent it and don't care what I told him, when reach also didnt inform me. My family dont take overnight food, I complaint to your customer service. Ask sender take back the food ask him pay his own.. Customer service say I can request refund will help to get back my refund.. But after 2 hours shopee reject my refund say cant contact sender, system also not allow to submit refund again.. This is very unfair to me? This is your sender problem why your shopee want me resopensive my self? I dont like the person froced me to cover other person do wrong... Why your customer service promiss me and reject again.. Sender is your staff why he give bad service and your still want protect him?

I'm giving Shopee a rating from 1 to 10, and unfortunately, my rating is quite low. I've had a terrible experience with their customer service team, whether it's through email, chat, or dispute support. The staff seems to be very incompetent and in dire need of training.

The process of resolving a simple case takes an incredibly long time, usually around 3 to 5 days. The process of returning or refunding orders is also quite unclear and contradictory. It feels like their process is more anti-customer and more focused on protecting bogus or scam sellers.

Shopee has technology like an app and email, but it seems like their staff is not trained to use these resources properly. Communication within the team members of the chat, email, and dispute team is also very poor and lacking.

Shopee needs to level up their standards of accepting sellers. There are a lot of bogus sellers who deliver incomplete items, and it's not just a one-time mistake. It happens to 2, 3, or even 4 customers. Shopee doesn't seem to be doing anything to investigate these sellers. After the refund, they even convert your refunded money into Shopee pay, which is a ridiculous policy. A Shopee employee informed me about this policy, and there's no way I'm going to use this app again.

Overall, my experience with Shopee has been very disappointing. I wish there was an option to give zero or negative stars.

Shopee is a platform that is advertised as a place where you can purchase all sorts of items, including football jerseys. However, I have found that the jerseys advertised on Shopee are often not even recognized or authorized jerseys by the clubs Shopee purports to represent. They are fakes. It is quite disappointing to see that Shopee's pages are filled with unauthorized jerseys. Additionally, even the jerseys which are recognized club jerseys are not OEM jerseys but are knock offs made in Thailand or elsewhere.

One of the biggest issues I have faced with Shopee is the sizing of the jerseys. Out of 6 jerseys I ordered from 3 different shops on Shopee, all jerseys were incorrect sizes. The online jerseys for sale will show sizes, such as XL is purported to be 56-58 cm chest. When XL jerseys were received, their actual measurement was 52cm (which is a Medium size according to the website), even though the actual labels inside the jersey stated the jerseys were XL. This is quite frustrating as it is difficult to know what size to order when the sizing is so inaccurate.

When trying to obtain a refund for these jerseys, the seller is allowed to make a counter offer to your request for a full refund. For instance, I requested a refund of 841PHP. The seller counter-offered at 1 PHP. How outrageous is this? It is quite frustrating to see that Shopee allows sellers to make such ridiculous counter offers.

Overall, I will never use Shopee again. They are a complete rip-off. I have ordered numerous jerseys, household goods, etc from Lazada and they are normally acceptable and/or good quality and very efficient with returns and refunds. It is quite disappointing to see that Shopee does not have the same level of quality and customer service as Lazada.

Shopee, man, let me tell you, they got some serious issues. I ain't even kidding, from the seller to the courier to the customer service rep, none of them got any honour. I ordered a bunch of stuff and almost all of it had some kind of problem. But when I tried to get some help, they just gave me the runaround. One seller didn't even send me one of the items I ordered, and instead of fixing it, they said they'd send it with my next order. But guess what? They lied! And don't even get me started on the courier, ENTREGO. They've had my stuff sitting in their hub for almost two months now and they still haven't delivered it. I've talked to their customer service reps, but all they do is give me some date that never happens. So I filed a complaint with the Dept of Trade & Industry, but even then, Shopee's risk management guy, Adam Lewis, told me my stuff was "lost in transit." But get this, their system doesn't even say that! Can you believe these guys? I just had another chat with a customer service rep and I sent them a copy of the email I got from the Dept of Trade & Industry, and I straight up told them their boss is a liar. The only reason I even buy stuff from Shopee is because of this pandemic, you know? I don't wanna risk my family's health by going out to the stores. But once we get through this, I ain't buying from Shopee or Lazada (I've had problems with them too) ever again. It's just not worth it, man.

the fridge that I desperately needed.

I had a really bad experience with Shopee. I was trying to buy a fridge from their website, and I thought everything was going smoothly. I talked to the seller and we agreed on a price, and I wanted to pay with ShopeePay, which I usually use. I banked in more than $1000, but the money didn't show up in my account. I tried to verify the payment, but the app had a problem and I couldn't do it.

I was really worried because the money had already been deducted from my account, but I couldn't use it to buy the fridge. I spoke to five different agents from Shopee, but none of them could help me. I even asked to speak to a manager, but they wouldn't let me. They kept telling me that I had to wait for 1-3 days for verification and 3-5 days for a refund.

I was really frustrated because I needed the fridge urgently, and I had no money to buy it from Shopee or anywhere else. I kept going back and forth with the agents, and finally, I got verified. But the money still wasn't in my account. The agent told me that it was "floating," but they couldn't tell me where it was.

I was really disappointed with the service from Shopee. The customer service agents were like parrots, repeating the same thing over and over again. I felt like they didn't care about my problem, and they were just following a script.

In the end, I did get my money back, but it took a long time. I was really frustrated with the whole experience, and I don't think I'll be using Shopee again. It's a shame because I've had good experiences with them in the past, but this time was just terrible. I hope they can improve their customer service and make sure that their payment system is more reliable in the future.

So, I just signed up for shopee.ph yesterday and tried to use the new joiner's voucher, but I had some trouble with it. I reached out to customer service to ask for help, but I was met with a very rude response. The customer service representative accused me of violating the terms and conditions, which I found very confusing since I had only just created my account.

To make matters worse, the representative abruptly ended our conversation without giving me a chance to ask any further questions or even reply to their message. This kind of behavior is unacceptable and shows a complete lack of interest in customer satisfaction.

I was also very put off by the representative's audacity in saying "The decision is final." It's clear that shopee.ph only cares about the needs of its advertisers and not the people who actually fund their business.

Overall, I was extremely disappointed with my experience with shopee.ph and would not recommend it to anyone. There are plenty of other online shopping platforms out there that are much better than shopee.ph. If I could give zero stars, I would.

I recently made a few purchases on Shopee PH and I have mixed feelings about my experience. I bought an Xbox One controller from a seller named chengaii.ph and some keyboard caps from h28e43une9 (Dr Keycaps). Let me start with the Xbox controller. Unfortunately, the one they sent me was not working at all. When I complained to the seller, they tried to tell me that it was an older generation that didn't have Bluetooth. But that wasn't even my issue - it wasn't working even when I used a cable. To make matters worse, they refused to honor the one-year warranty that they had advertised on the product page. It was clear that they didn't want to deal with the hassle of fixing a faulty product. I reported the issue to Shopee, but I didn't receive any response or action from them. It's disappointing to see that Shopee doesn't seem to care about their buyers.

Moving on to the keyboard caps, I ordered two items from the same seller - one was ready stock and the other was a pre-order that would take seven days to arrive. When the package arrived, I found that only the ready stock item had been sent. I mistakenly confirmed that I had received the order, even though I was still waiting for the pre-order item. After a week had passed, I contacted the seller to ask about the missing item. They promised to send a replacement, but another week went by and I still hadn't received anything. To add insult to injury, the seller blocked me on the chat page. It seems like this is a common practice among Philippine sellers on Shopee - they take your money and then don't want to deal with any complaints or issues that arise.

Overall, my experience with Shopee PH has been disappointing. While I did receive one of my items, the other was faulty and the seller refused to honor their warranty. Additionally, the seller of the keyboard caps was unresponsive and unhelpful when I had an issue with my order. It's frustrating to see that Shopee doesn't seem to care about their buyers or hold their sellers accountable for their actions. I hope that they will take steps to improve their customer service and ensure that buyers are treated fairly in the future.

So, I ordered some headrests for my van from Shopee on April 17, 2022. I paid for them and everything, but when I received my package on April 24, it was just a small pouch with one face mask inside! I was pretty upset about this, so I wrote to Shopee to complain and ask for a refund. The supplier's name was yq95_t23_c, by the way.

Anyway, the supplier disputed my complaint and told Shopee that they had shipped the item(s) and had proof of shipment. They also apologized for the delay and said they would send two packages - one with a small gift and the other with the headrests I had actually ordered. They said that if I received the gift, the headrests would arrive soon after.

Well, a few days went by and Shopee got back to me to say that their investigation had shown that the headrests I had ordered and paid for had not been delivered. They advised me to return the face mask I had received so that they could process the refund.

I didn't really see the point in returning the face mask since it wasn't worth much, so I asked if they could just process the refund without it. But Shopee didn't reply to me after that. The next thing I knew, the amount I had paid - P2,123.00 - was already on my credit card bill. Shopee hadn't refunded me at all!

It's now May 20, 2022, and I still haven't received the headrests I paid for. And to make matters worse, the supplier - yq95_t23_c - isn't responding to my messages in the Shopee chat box.

Honestly, I don't think Shopee can be trusted. And their suppliers seem to be cheating people left and right. I wouldn't recommend using this platform if you want to avoid getting ripped off.

I've been using Shopee for a while now and I gotta say, most of my experiences have been pretty good. However, there have been a few times where things didn't go as planned. And let me tell you, when that happens, it's a real bummer. I'd say about 20% of the time, I've had some issues with my orders. And let me tell you, a 20% failure rate is not good. Not good at all.

One of the biggest problems I've had is with items not being sent as indicated. And when that happens, Shopee's response is usually to cancel the order and refund your money in 7-14 days. Now, I don't know about you, but that's just not acceptable to me. Especially when I've spent a lot of money on something.

But that's not even the worst of it. Just the other day, I had a seller tell me that an item had been delivered when it hadn't. So, I tried to message the seller and what did I get? A message saying "User has been banned or deleted." But here's the thing, the seller and the item were still listed on Shopee's site! So, I contacted Shopee and they told me that I hadn't asked for a refund within 3 days of the scheduled delivery date. But get this, the scheduled delivery date was YESTERDAY (15-2-22), according to my Shopee account. But according to the Shopee employee I spoke to, the delivery date was actually 12-2-22 and the purchase funds were released TODAY, 16-2-22, because I hadn't asked for a refund within 3 days of the delivery date (as shown on Shopee's end).

Now, I don't know about you, but that just doesn't seem right to me. Thankfully, I took screenshots of everything and recorded my conversation with Shopee. But honestly, customers shouldn't have to go to such extreme measures just to protect themselves. It's just not fair.

I'm waiting for Shopee's response now, but no matter what they say, it's clear that they have a problem with their system that scammers are taking advantage of. So, if you're thinking about using Shopee, just be careful. BEWARE!

I've been using Shopee Philippines for a while now, and while I've slowed down on my purchases, I still find that some items are cheaper on Shopee compared to Lazada. Specifically, I tend to buy cat food and household items like trash bags, cotton buds, and junk food. However, I've noticed that when I order items with J&T Express as the courier, there are often delays in receiving my orders, and sometimes they get cancelled altogether. It's frustrating because it seems like Shopee hasn't fully addressed this issue with their logistics partner.

Even though the Christmas season is over, I'm still experiencing delivery problems with J&T Express. For example, I placed an order on January 12, 2023, and it's now January 25, 2023, and I still haven't received my order. What's worse is that Shopee won't let me click on the refund option, even though I've already paid for the item and the guaranteed delivery period has long since passed. This means that my money is tied up with Shopee, and I can't get a refund until they sort out the issue with J&T Express.

To make matters worse, I had another order that was cancelled due to the seller's mistake, and it's been over 5 days since the cancellation, but Shopee still hasn't refunded the order amount to my account. When I contacted a Shopee agent about this, they told me that it could take up to 45 days for the refund to appear in my account. That's an incredibly long time to wait for a refund, and it's one of the reasons why I still give Shopee a low evaluation.

Overall, I think it's important for future users of Shopee Philippines to be aware of the potential pitfalls in their buying experience. While there are some good deals to be found on Shopee, there are also issues with delivery and refunds that can be frustrating to deal with.

Shopee was supposed to have a great deal on 12.12 where all sellers would have a minimum of RM12 free shipping. However, on that day, they started changing all the vouchers to RM12 shipping vouchers, even if you had a RM40 one. But when I tried to purchase some items, the shipping voucher couldn't be applied because apparently, the voucher couldn't be applied to those items. What nonsense is that?! Then there are those overseas sellers giving away vouchers to claim. After claiming and waiting in anticipation for 12.12 to arrive and purchasing using vouchers for each seller, they came back and told me that the vouchers were not for this platform. Some even lied and said they were out of stock or the item was not in good condition to be sold, and asked me to cancel and refund. I went on Shopee chat and chatted with Shopee customer service, but they couldn't do anything about it. They just kept saying sorry for the inconvenience caused. What will happen if you don't cancel? The seller will eventually cancel (the buyer cannot dispute) and get a penalty by Shopee, or wait until the shipping out date expired, then the seller gets a penalty. All in all, Shopee gets all the benefits. We as buyers get nothing in compensation or any goodwill gesture for the trouble we went through. Without us buyers to boost your business, you are just nothing. You might as well go back and support Laz. Shipping might be slightly expensive and take longer on some stuff, but they don't engage in some shady business tactics like Shopee. Might I add that the customer service is crappy and unprofessional.

I ordered 1 piece of above via order 230619SCKBS2HS on 19/06 and received the order on 21/06/2023, very fast. Unfortunately the sensor is faulty and not working.

I tried to initiate a REFUND/RETURN solution and even called your Customer Service

Being a senior and not IT savvy, I was unable to generate a photo/video of the faulty item. In any case I cannot understand how a photo/video can show a faulty, not a damaged, broken or wrong order.

I even left a CHAT message with the seller but to date there is no response.

I have many past refunds with other suppliers/sellers like Lazada, Amazon, ebay and similiar without much hassle

My order is S$14.25 which I expect to forego but I regret not to be one of your future regular customer.

Thank you

Robin Yiu. Mobile [protected]

I recently had an experience with Shopee Malaysia that left me feeling quite frustrated. I ordered two Yes sim cards on May 3rd and May 5th, respectively. However, when the courier man delivered the items, he was lazy and dropped them off at my mailbox without locking it properly. To make matters worse, he marked the delivery as successful even though I never received the items.

When I realized that the sim cards were missing, I immediately requested a refund and provided my reasons for doing so. However, the Shopee dispute agent kept cancelling my requests without even bothering to investigate the matter. They simply relied on the report sent by the seller, which claimed that the courier man had delivered the items.

As a buyer, I spent a lot of time completing the event organized by Shopee, only to be let down by their inability to fulfill their promise of delivering the sim cards. It's disappointing that they didn't take any steps to check how the delivery company was handling their work. Instead, they made me wait for months and kept cancelling my refund requests.

Overall, I found Shopee Malaysia to be a totally irresponsible company. They need to take more responsibility for their delivery process and ensure that their customers receive their items in a timely and secure manner. I hope that they will improve their services in the future so that other buyers don't have to go through the same frustrating experience that I did.

I recently stumbled upon Shopee Malaysia (shopee.com.my) and I must say, I was quite disappointed with my experience. While browsing through the platform, I noticed that there are many sellers who are advertising fake products. What's worse is that Shopee seems to be turning a blind eye to this issue and not taking any action against these sellers. It's quite disheartening to see a shopping platform that encourages the selling of fake products.

As a buyer, it's important to be cautious of words such as "OEM", "Factory", "Refurbished", etc. These words are often used by sellers to mislead buyers into thinking that they are purchasing genuine products. The return policy on Shopee is also quite disappointing. Imagine buying a product for 10 bucks and it arrives broken, wrong or fake. Would you bother returning it if the courier charges are 5 bucks? Most people would just shrug it off and accept the loss. This is how most sellers do their business on Shopee. They sell poor quality or imitation products at a low price in bulk, knowing that buyers won't return them due to the hassle and forms to fill.

In comparison to other shopping platforms, Shopee's integrity is quite low. Lazada, for example, has a higher level of integrity and takes action against sellers who advertise fake products. If you're willing to wait for delivery time, AliExpress is still a better option. Overall, I would not recommend Shopee Malaysia to anyone who values genuine products and good customer service.

I recently had a really bad experience with Shopee Malaysia (shopee.com.my). I purchased a coffee maker from them, but unfortunately, it turned out to be defective. I was really frustrated and tried to communicate with them for two whole months, but it seemed like they just didn't care about my complaint. I even sent them detailed videos of the defective product, but they still refused to accept my complaint.

After several emails, they finally offered me a refund of only 30% of the purchase price as a gesture. I mean, seriously? What good is that going to do me when the product is not working? I was really disappointed with their response and felt like they were just trying to frustrate me and hope that I would forget about the complaint.

I have been shopping online for the last 6 years and have never had such a bad experience with any other platform. Lazada and Amazon are very professional and ethical in handling complaints, but Shopee seems to be lacking in this area. I would advise anyone to be careful when buying on the Shopee platform.

Overall, my experience with Shopee Malaysia was very unfortunate. I hope that they will improve their customer service and take complaints seriously in the future.