Shopee
reviews and complaints

I have 3 open cases with the Shopee Customer agent, despite agent promised try their best to solved issue arises. But sadly agent did not do any of the sort at least not my case. If Shopee continue to allow seller bullie buyer to happened, I m afraid Shopee business might be hugely effected.

1. I was delivered wrong items from seller, agents took my case lightly, things included put me wait online very long and cut me off. I was ask to submit photos of proof wrong item, which I did only to get reply from so call customer service agent accused me using photo shot picture of the items instead of picture but actually I did send the real pictures not the photos shot due to that I was ignored, I was left with items not mine order and wasted hard earn money

2. AvSeller extort me in a perculiar way for more order or money by using chat facility at Shopee with me, informed me there will be short of quantity in the parcel which on the way to me, expecting me to pay for the extra to get the complete order, ( to be clear I ordered 20 pieces traveling vaccum bag, but was informed there will be only 4 out of 20 is in the parcel but I can pay to get complete order) I was furious and pressed cancel order, agents open dispute case emailing me express clear stand they are on the side of seller by telling me they going to allow me receiving the in coming incomplete quantity parcel, another words, agents allow this unfair situation happen by switching the cancellation back to normal and insist as long as it is right products I should accept it
I hope to meet with the highest authority to expose the unfair treatment from the Shopee Customer service agents, how there have treated my case so far

Regards
Jacquelyn Lee

The delivery guy of this courier (Black Arrow Integrated) named Joey S. Flores was so disrespectful and he has no patience. He is not careful with his words against his customer. Rude and bad guy. I hope this one would be resolved. Because as as customers, we have the right to get the best service. I respect these delivery guys but it seemed like this guy, did not show any. I won't let it pass by without getting any action. Respect should always be there, no matter what.

Dear shoppe team please take action about this scam /cheat seller."my order do not ship but already confirmed received automatically" what happen to this? Not only me.. Alots buyer cannot get item from this seller pls check my attach picture as proof. So how about the shoppe responsibility for us? We hope so.. Asap your team can solve our problem before spread out at all social media and down shoppe name.

I'm not sure if this is considered a complaint but please hear me out.

I order mobile cases (4 cases) from a store which I gave 4 stars on 2 of the items I ordered. It was 5-starts at first, then I edited the rating on the 2 items to 4-stars because my first reaction was that I was not super happy. But the next day as I was using the case with the 4-start rating, it changed my mind and I started loving the item.

My concern is that I can no longer edit my rating, add comment or photos. The thing is, I really want to help the seller and give the correct rating. I know it was a mistake of mine but it would be nice if I can still edit within 2-3 days before the system locks my rating for good.

Omorder ako ng Oct 1, ng chat ako sa sellee bakit wala pa, hbd ma track ang cnasabi nya na na logistic. Ngbasa ako ng ratings sa shop nya lahat same case sa akin na bayad na pero wala pa ang items, same din na completed na ang orders pero wala pa. Bakit nakakalusot ang mga ganiting seller na Scammer... Paano kami na buyers na ang alam ko protected kami. Bakit babayaran nyu na sha na wala pa kau any proof na pinirmaan ko na narecieve ko ang items. Dpat maibgat at ingatan nyu rin kmi as buyers. Binayaran nyu na sha na wala pa kau proof kung natanggap ko at nakapirma ako. Dami ng bad rates sa kanya pero ng ooperate parin sha sa shopee..
Pls gawan nyu ng action, morethan 5k din a g akin binayaran
Eto po ang chat namin na patunay na HND KOPA NATANGGAP NG ORDER KO, na deleying taktick ang seller. Maliwanag na sending palang.

I ordered 3 massage pen item, but I only received 2 items, according to the J&T its written 3 piece but It was packed as 2 items only the seller just seen my message but not responding at all. I want my money back, I will only pay for 2 items I will received the seller is such a lier, if you can check her reviews he/she did it to one of his/her customer too.
order no. 19101315129AB0G

I ordered an item and indicated the color I wanted (using the seller's color options) but I was delivered a different color. I initially requested for a refund/exchange but seller said that I had to send back the item first. I informed the seller that it was such a hassle because there is no courier near my place. I instead cancelled the request for refund/exchange and gave the seller a 1-star rating. Seller backfires and also gives me a 1-star rating even if I paid them for the wrong item.

I used bayad center mode of payments for my 2 overseas orders..after 10days from the shipped out time i saw at my shopee notification that the order is completed.but i havent recieved any of my paid orders.seller told me that after 10 days its automatically completed even though i didnt recieved the package...isnt it bull****...? Completed even though not delivered?

I am a regular customer from shopee. That time i have 5 pending orders for delivery. 1 of they came twice so i pay twice also. I decided to return the items agreed by the seller. But they refused to pay the shipping fees. I ask shopee what to do because it is not the seller and me as well whose on fault. The courier delivered even my cancelled order. Shopee gave me the guarantee that they will pay for the shipping fee that i spent. Everytime i follow up they are taking me for granted. They always told me to wait 48 hrs. And the last was to wait for 7 days. Why? I found it so unfair. Shopee ia not honest to their customers. Yah, so easy to order but when we request for refund, they are giving me a hard time. They dont even answer my questions properly now. They even dropped our conversation. They are so annoying! And now may shopee wallet is deactivated eventhough it have money on it.

Dear shopee.
Accnt username: dezabahjin
Shope name: USAHERBALPH
Mobile#: [protected]
I have been emailing customer support team of shopee 2 weeks ago, they have replied a few of my queries but up to now there's no update, and the issue of commision fee charged on my account is still not resolved. You see, I am just an ordinary seller of shopee, but all my buyers order since May 17, this year begun to charge me commission fees, other than the transaction fee. This is really frustrating since I am not a verified shopee mall seller since, havent applied for it and my shop has no Mall logo on it like other big sellers are.. I have send them the excel form document(w/c I downloaded it in my account at shopee) of all the successful orders made since may 17 up to present, and it range about 52+ thousand pesos of commission fees total since may 17th 2019 this year. And shopee is not acting upon it since I submitted the documents they asked, they never replied.. I have send them an email asking for update but they are redirecting my concerns now.. why cant they just remove the commission fees charged? Im so frustrated, I need to open a new account and start all over again if this stil not resolved. My shop is losing me money due to high commision fees instead of gaining. I only get few penny for my hardwork..

I order some Goods from shoppe. I am Waiting since 4weeks for my order. I Missed the Delivery Guy for 5min he could not wait. I called shoppee CU many times to arrange a 2nd delivery.
But Shopee send my order back China without informing my permission or informing me. Lots of problems with the china supplieer. He want resend or refund, he claims is shipped fault. This is the sec time shopee is screwed up.

Ive ordered 3 items, nagbayad ako sa bayad center the amount of 1, 050, until dumating yung time na nag notify nalng na order completed, pero wala namn akong narereceived, seller told me the item will delivered as soon as completion of delivery pero wala akon na received until now, almost 1 month na wala pa rin, i wish u to address my concern. Thank you.

The seller didt wanna refund my money. This is what I call liar! Taking people money without send the item.. I buy 2 items but only 1 has been sent to me... I guess this is the trick if customer buy 2 they only sent 1 and shopee release their money.. I want my money back. The seller totally ignores my chat.. What I need is just my money.. Look at the dates on the picture its taking too long for refunding

I'm having a terrible experience with this seller on shopee going for two weeks now. First i placed an order on the 19th of September with order number: 5d8332b3c6dfb
Dear valued customer(s)Kennice

This is email confirms that you tried to place an order #5d8332b3c6dfb. We would like to know if there was any problem with your order/payment.
Kindly let us know if you want to proceed with your order, Here is detail about your order, Apple MacBook Pro Retina 15" .
Kindly ignore if payment have been made or click to UPLOAD PROOF OF PAYMENT or simply go to our website and upload your payment and you order will be dispatched as soon as we receive it.
We look forward to hearing from you.
I was later instructed to make payment via a hong leong account details as follows:CASH DEPOSIT/INSTANT PAYMENT BANK NAME Hong leong bank ACCT NAME Sivagami a/p Sivaloganathan ACCT NO [protected] sales@litographics.com

However, on the 21st i got an email notification as follows: enquiriesdatapathsystems@gmail.com via site123.com Sat, Sep 21, 3:43 PM
ITHOGRAPHIC COMMUNICATIONS - Order Confirmation - 5d8332b3c6dfb
We would like to inform you that your payment has been received for order No 5d8332b3c6dfb.
You will be informed once your order has been verified and packed, it would be processed and shipped to your delivery address. With the tracking number attached.
If you have any concerns or which to change your order or delivery details, Please feel free to contact us sales@litographics.com
Hope you enjoy shopping with us!
Next i got another email as follows
RE: ORDER COULD NOT BE PROCESSED DUE TO LIMITED STOCK
sales@litographics.com

Tue, Sep 24, 1:52 PM
Thank you for your order!
One of the items you placed an order for Apple MacBook Pro Retina 15" Unfortunately is not in stock. We were unable to process your order.
We are sorry for the delay, We might have caused being the delivery date, we hope that you can hold off.

The Apple MacBook Pro Retina 15" you placed an order for is currently out of stock, due to the fact that your payment came in late after an incomplete order was placed, we are really sorry due to the fact that there was a rush order sales going on we couldn't keep track on inventories. We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as possible, by replacing it with another unit which is in stock and will be sent out before the end of the day, with your shipping fee deducted as an apology for late delivery.

Please accept our apology for this delay and thank you for
your understanding.

We look forward to hearing from you!
__
LITHOGRAPHIC COMMUNICATION SDN BHD
REG No : 902990-H
GST: [protected]
https://www.lithographymy.com/

However, after few days later i asked this seller to give me any unit that is in stock so that i can replace it with the that's out of stock and i will also bear the balance.
LITHOGRAPHIC COMMUNICATIONS - Order Confirmation - 5d931218c5b00
enquiriesdatapathsystems@gmail.com via site123.com

Tue, Oct 1, 4:48 PM (9 days ago)
Total RM1065.00
Order Code 5d931218c5b00
i had to pay additional balance of RM1065 for the new unit that is available.

Next i was given a fake tracking number which does not exist: EM938347885MY

Lack of item and the sizes of shoes are not the same...how can i sell an item that the pair are in different sizes...the socks are also small...the seller did not respond to my message...hoping that you will solve this problem...check first the item before you will deliver...whats the use of shopee if you will not check first the item...Please check the product...

I ordered an item from shopee through panalodealsph. panalodealph posted the photo on the message sent to me i said it is not the same as i ordered. But panalodealph still sent the item without approval from me. Then i posteda message that all is want is a refund and i dont want to argue. But panalo dealph is forcing me to accep the item. They even file a dispute. Now shopee said they will investigate the matter and came up approving my request.

BUT THE CONDITION ISI HAVE TO PAY FOR THE SHIPPING FEE FOR DELIV.ERY TO SUPPLIER?

Why do i have to pay for shipping fee when the supplier sent the item after i indicated that it is the wrong item. And the refund will still be subject to suppliers approval.

WHERE IS THE COMMON SENSE AND JUSTICE IN THAT.

I did not receive a reply from the person who is going to deliver my item named Eric Pancho. I was not able to accept the call because I was still asleep but when I woke up I dent him a message but he did not reply. Please deliver my item tomorrow October 3, 2019 in the morning pleassee and let the delivery man call me through my number [protected]

I've ordered this item 2 weeks ago but a while ago I've decided yo cancel this order because after I've reviewed the seller's account I found out that theres no review of the item mentioned unlike with the others & afraid & thinking that this shop was a scammer but then this seller disputed my cancel request. I've decided to chat on him/her directly telling to grant my request & give my refund since I've paid already my transaction thru OTC payment but he/she told me that the item was in the transit already & sending me a link for me to be able to click to track my order but if I click it's a website link without security so I didn't proceed with the tracking whatsoever she/he telling me. I've canceled my refund request believing on him that my purchased item was on the transit like what he/she telling me but then I've just found out that the transaction has been completed already & stoled my money already & asking only for me to rate with the purchased item but wait how can I be able to rate his product without receiving any item from their shop my goodness!, I'm bot worried with the small amount I've paid to them but on their consience burning out into the hell everytime they scammed many people everyday. This was my first try out experience on shopee & by the way I've scammed twice not just once on shopee but luckily I've refunded my payment from the other one, thank God!
Bottom line is, yes I was scammed & so I've liked to shared it with you my vad experience on shopee to be aware of those fraud & scammers out there!

na kaka inis po yang service nayan ang tagal po til now wala parin ang order lagpas na sa waiting time pabago bago sila ng schedule binabalik sa dati tas ililipat paluet ulet nalang po nung una kinancel nila mismo yung order ko pag katapos ko mag hintay ngayon second time mukang ganun nanaman ang gagawin nila inis na inis nako kung di nila ma dedeliver sana i kancel nalang nila ang pangit ng service nila ang mahal pa ng shiping pls do an action as long as possible!

Good day!
Hansstore is a very rude, i placed my order on COD amounting to only 140.00. Up to this day i did not received ANY of my placed order on your stores. This store messaged me and accused me as being a bad buyer and that i have no capacity to pay for their cheap product. May i request that you do something about this store. They are very rude. I will definitely not recommend this store. Maybe all that i heard is true. Its better to shop at lazada because they do not treat their costumers like your stores did.