Shopee
reviews and complaints

I ordered the above phone on the 23 July 2022, and received it on 28 July 2022. However, the cellphone I received was of very low specs, unable to even run the Whatsapps app properly. I made a return and refund request on 29 July. The seller proposed a refund of RM50.00 (purchase price RM180.00) which I rejected on the same day. However, Shopee approved the refund of the RM50.00, which is unreasonable. Since then I was not able to do anything about the purchase and have to keep a useless phone for RM130.00

Hello good morning, I have a problem with the yanco shop (Floral Dress) in shopee. Last July 19, 2022, I ordered 3 bags and 3 wallets from the shop and it arrived on July 24, 2022. Unfortunately, there was a missing item so I messaged the shop ASAP and told them what happened. The item was the 3in1 pink polka dot bag. They responded telling me that they have asked their "boss" I guess about the issue. After that they confirmed the missing item and told me that the item has been delivered already. I asked them about the info of my parcel but they only provided me with the courier which is JNT. Until now I haven't received it. I kept on messaging them about this matter but it seems like they are ignoring me. Yesterday, when I checked my shopee app to see their message I saw that my order had been received which I did not. I did not report their shop for refund or return since they said that they will ship my item immediately. Now I am very disappointed in trusting them.

Below is the evidence related to this issue.

Thank you so much for reading this. I hope you will take this matter responsibly.

On 4-Aug I was again failed to accept my order due to work but I dont mind it bec. I know there is a 2nd attemp.. but riders nowadays (or just in our city/ shopee xpress to be exact) noted us "refused to accept the order" when I dit not said that I wont accept it, it's just that I wasnt available that day. Now, almost all of my order will be returned to sender for not recieving it to their first try. Please look up to your pur riders, we like to order from shopee but if the attitude of some riders are this then we are discouraged to order again. This not only happen once not even thrice so please take action.. I acknowledge my mistake by not recieving it but it I was also hoping for the second attemp. Every order of the customer is important. Thank you.

I have been dealing with shopee malaysia for a month with regard to my 3 orders.

#220702BGFE4J69 / 220703F02XFM6Q / 220702BGFE4J68 / 220702BGFE4J67

Untill today i didnt get any updates from them.

Why i received was a fake promises from them to give me a call back which is never happened.

I spoke with sorry many customer service via phone call amd i have sent so many email with regard to my problem.

Until today i still not getting any updates.

The customer service were promised me with so many promises but ended up im still not getting my parcel or refund from what i have purchases.some are they are very rude to me.the put me on hold more than 2 minutes untill the line got cutted of.

Some of the supervisor had promise to give me a call back but never did.i remember the supervisor names.one is jega and the other one was letchumi.

The customer service name are

Suha

Danish

Siti

Adham

Hared

And many more that i cant recall.

I’d also try to get updates from shopee chat via facebook and via shopee chat.

U may refer to the email that i sent before to them and u may trace back all the coversatio that i had with them.

This is my email

[protected]@gmail.com

My phone number

+[protected]

I seek your assistant to clarify and solve my issue before i spread all the email and the phone call to go viral.

Its clearly shows that shopee malaysia had try to scam my money.

I want complaint regarding the shopee sending the order parcel to wrong address or place but I was provided correct address.

The shopee delivery person informed that the parcel delivered at wrong place and I have requested to return the parcel at correct address but the guy so rude and arrogant when talk to me.

I felt very disappointed with the services and no correct way to Customer complaints about issues we face. I want this problem solve ASAP if not I will file the case at tribunal against shopee and the deliver guy.

Its very simple case. I have bought one dress from shopee and it was big in size. I have raised the return, after 3-4 days the case was mentioned as request cancelled. I have again raised the dispute but dispute was closed in seller favour. This was my third case Wherein I have faced this problem. This is a true feedback I request you to please don't waste your hard earned money and time on shopee and their sellers.

this is the 15 time shopee refuse to refun money for missing or broken item,order ORDER ID. 220711617XK9MW missing 19 items and shopee refuse to resolve the problem saying i don't provide enoup evident when there is 2 video plus Photo

video

https://www.youtube.com/shorts/A30qmXZWBw4

https://www.youtube.com/watch?v=UCa1nO_oDjU

I registered on shopee online plateform.I invested for level3.Completed and saved all orders.Than activated shopee account.After it they said to pay banks tax for withdrawal so i deposited it also.Now the problem is withdrawl is under process and they are demanding more money to be deposited for account upgradation.My problem should be solved quickly so that I can complete next tasks.

Our account and some other local sellers accounts have been banned randomly without any valid reason.

First and most common reason by Shopee is: "Our software has detected unusual activity with your account".

When calling Shopee, they request filling out the online "Account Reactivation Request".

When filling out the online "Account reactivation request" form, we need to submit proof of personal, business and financial record again, which it is the third time Shopee requesting them.

Around two years after the initial submission of documents while applying for a seller's account, many sellers payment for their sold products were delayed due to security breach at Shopee's system.

Financial records (bank name and account number) of sellers were wiped out. Therefor Shopee requested resubmission of above files.

Now, for account reactivation, they requested upload copy of following documents again.

Photo ID e.g. Identity card/ Passport/ Driving license,

Copy of Bank Statement

Copy of Business License

Screenshot of error message

After we submitted above form and uploaded the requested document, they replied with an email which contained following copy/pasted content:

Be informed that your account has been suspended since you might have violated one or more of the policies listed below.

1. Dropshipping with third party

2. Pre-order listing more than 90%

3. Uploading:

4. Prohibited listings

5. Unauthorised copied listing

6. Duplicate listings

7. Intellectual Property Rights infringement

Banned accounts were not unbanned.

To appeal above decision, Shopee needs just a little more info and documents as below, to be submitted. (lol)

To proceed with your appeal, kindly provide us with the following documents, if you prefer to remain as a Shopee seller:

1. Proof of product pre-ownership (e.g: supplier invoice and/or dropshipper agreement)

2. Kindly provide us a copy of your Business License (SSM) for verification purposes.

3. Order fulfillment proof of the listed order IDs:

4. Picture of ready stocks

5. Shipping source proof [Whether your business has a physical store or warehouse in Malaysia]

Please be informed that all documentation provided must be recent or within the last 6 months.

Failure to provide the valid documents stated above will result in appeal rejection. This means your account will be permanently suspended and your funds will be held for 180 days.

Conclusion:

It is a privilege and not an absolute right for Shopee doing business in Malaysia.

Due to lack of competent managers and legal team, Shopee is walking a tightrope leaving the decision making to software, phone reps. or the employees who copy/past email replies without reading them and ban hard working local sellers who have spent hours sourcing and listing products just to see their account gets suspended without them having any access to it.

Terms and Conditions which continuously change on monthly basis if not weekly and without notice to sellers and buyers, can not be relied on in Court of Law.

We will not stop pursuing this and other matters of importance.

We have started to collect a list banned local sellers details.

We have created and recorded a long list of stores at Shopee which have been allowed to sell illegal products in Malaysia.

We have also recorded many cases of Shopees false advertising.

I ordered a thing with $2.8 cash and $10 voucher.

Now, the item is lost.

I want my item, but not refund.

Al last, I just want my full refund including my voucher.

My account was banned for listing violation and low order listing performance after I had been selling multiple offline pc game cheating programs (not the offline game itself) and also selling own made useful excel spreadsheet and templates. At first time I uploaded those products the approved and permit me to sell them, those product are all just need to send to customer without physical shipping and also most of the product was major for 5 stars ratings. But just last month I got received several penalty point for low listing performance and listing violation, the reason I got this two types of penalties were because Shoppe saying that there policies dont allow seller to sell product that not required physical shipping and plus those "soft product" will easily lower the listings performance based on my investigation...

I had been report a scammer case on 12/6/2022. Till today 15/7/2022 the case still pending. So many customer service revert email by telling me 3-5 days to proceed without give me direct answer. I received 3-5 day this answer more than 10 times. Any others team can help me?

SPXMY029439455336

Tracking number

Please check where is my parcel

I read thrice my order before placing an order and I will send it screen shoot if possible. I order to 'easy go lucky' store somewhere on 10pm on June 30, 2022, On July 1 at 00:01 appears sender is preparing to ship parcel. On July 1 at 18:43, July 2 at 18:00, and July 3 at 16:42 appear pick up attempt was unsuccessful: item is Un available. But on Jul 4 at 17:42 the Parcel has been picked up by the logistics partner. Fast forward to July 12 at 16:13 I received the parcel. and appeared not what I want to be ordered. by the way I already filed refund on shopee. ph

if is not to much trouble, you can sent any improvement to this inquiry and complaint at my email address jmail128.[protected]@gmail.com. Please comprehend my action cause this was cost me my very crowded schedule cause my works was focus on helping in need person or their status was on below poverty line at Department of Social Welfare and Development on Program 4Ps.

My Order ID is 220623HW45SFD4, SGD 554.01 which I had a poor experience with the seller, hence, went to Shopee for a resolution and Shopee had advised that a manual refund will be done for me. Seeing the good news, I went on to re-purchase the item, spending another SGD 509 - Order ID 220625PV5N9JB8.

Attached screenshot is the initial conversation within Shopee app.

Days later, Shopee emailed me instead and told me that they cannot refund me.

How is this even allowed?! You promised me a refund, and when I spend more money, you tell me otherwise.

While exchanging more than 10 emails and replied by 5 different agents, who all don't seem to read and investigate, none of them recognised the fact that Shopee initially agreed to refund me. All of them, instead, just keep repeating that no refund can be issued.

In the last email I got, still Shopee refuse to admit their mistake:

"Hence, kindly advise if you would accept a cash voucher of S$20.00 as a gesture of goodwill for the experience and to reduce the burden that you have encountered on our platform."

So Shopee you know that $500 is a burden and who caused it? You're right Shopee, you did!

Do you expect anyone to accept $20 voucher when it is your wrong advice and lack of information disclosed cost someone $500?!

This is ridiculous.

It is shameful for such lousy refund processing only SGD 29.29

The seller and forwarder company has confirm the parcel was lost but

shopee still take up to more that 3 days not yet confirm the refund is process .

Even I spoke to their customer service 2 times it is like Robot reply .

They will push their processing team to expedite the process .

What the hell just confirm and refund to the consumer . It already so many bad comment about the refund but still do not improve the refund processing . Are you want to exit in the online market platform ? It only tarnish your image ..

NO point you spend so much money to put up the advertising pee .. pee .pee .

Consumer will think you are cheat cheat cheat .

1.i had make wrong account number for syabas via shopee pay on 17/3. i try to contact shopee immediately. shopee staff ask for checking for 7days and 7days and always 7days. until today i dont know how many 7days im waiting for refund

2.3/7/22 i chat with shopee again. one of staff name call LUTRAA checking my report and said that Payment have been total Refund RM 99.30 at the same day (17/3/22) after i checking my bank statement, no any refund from shopee with RM99.30

3.After checking statement, i contact shopee again. LUTRAA not online. others staff attwnd me. After checking report again, no answer from him, and keep asking me waiting again and again with no answer. Then i ask him send me via email.

4.On 5/7/22 i received email from Shopee, told me that payment had been refund RM99.30 on 1/6/22. im trying to check my Statement from end of May until 2/6/22 also no any REFUND from Shopee. I fell that Shopee Staff treat Me like DONKEY. just simply reply email to me and Simply PUT A DATE and try to solved my report..

5.Without reply with a words at my Enquiry( Shopee Updates)Then show my Enquiry solved or Complete and close files

I request refund 25/5/2022 until now 4/7/2022 i haven't received my refund..call customer services until now haven't settle...pihak shopee pls take note..i give small bukti seller dh accept barang return..knp pihak shopee saja nk menyusahkn buyer utk dpt blik refund...dh berbelas & berkali2 sy chat agent live & customer services...tp Smpai skrg xsettle maslah..dh bg bukti tp smpai skrg xsettle..MMG customer services & agent live xde fungsi utk settlekn masalah buyer..

Kindly be informed that I have purchased a defective ipad mini 1 64gb from BKKOBILE.PH on June 11, 2022 and the parcel was received on June 24, 2022. My order ID is 220611JGWEJ8WG.

Upon receiving my parcel, I didn't click the "order received" and rate the store yet because I had to check the ipad first. However, I noticed that the ipad automatically touches the screen and sometimes there's a part of the screen that doesn't touch. I immediately contacted the seller regarding what I noticed and I also submitted videos as proof. The owner responded and promised to send me a replacement but until now the seller has not responded to my chats.

I bought Garmin watch on May2022, when received found that is not i like , i faster contact seller as for refund, seller agree to refund and ask me select rrason as : wrong item.

Shopee keep reject my return and i trying to call in this 2 month , they ask me to get approved from seller i do so and attched to shopee. But i realiaze shoppe managment having the big priblem to in charge email. When i call service line they agree to approved my return if i attched the seller approved, but the next day different person attend me email and reject my request.

I m so tired and painful to call them everyday in pass 2 month. I hope Shopee side really go look through my problem and refund me soon.