Shopbop
Reviews and Complaints

Customer Service is superb, even though I couldn't cancel an order once. But I can't do that at ASOS or Sephora either, the computerized systems are just so fast they can't cancel it, so think well before clicking. They ship through the amazon network and I got my package to Vancouver in less than 3 days, right on time for an event I had. I found the merchandise to be of excellent quality and perfectly wrapped.

Was concerned about legitimacy of the site but the came through and I got new balance shoes on 50% discount and was shipped pretty fast. The tracking was accurate. The shoes are genuine and brand new without any defect. I did go back to the site for good deals but there are lot of premium brands options but not many New balance, Vans, Nike collection so you will have to keep monitoring for your brand item frequently

Excellent! I have been shopping with Shopbop for 3 years and I have never had a problem. I ordered a pair of shoes marked "final sale" and the shoes did not fit me, shoes were running extremely small. Shopbop did not hesitate to suggest I should return the final sale shoes, I did and was fully refunded. Amazing customer services. I often buy designer stuff and I have never received any of the items in less than perfect condition.
Very happy with Shopbop!

I've discovered this company through amazon.com, they are a subsidiary of them if you didn't know. Their items usually arrive within 3 days to Germany and Switzerland and there is never a surprise in customs and duties, just use the prepay option, sometimes you even get some money back if you overpaid. The selection with over 400 designers is great and all prices in USD (which is awesome because of the current exchange rate). I love to purchase jeans and bags on there above all, totally worth it, happy customer.:-)

Hard to find items can be found at shopbop the customer service staff is very knowledgeable and well trained. If an item is damaged or off in any manner shopbop is quick to make it right, so I have full faith in ordering from this web site. One of kind items are a big draw to the site, but the real joy of the site is sheer volume of fabulous items to search through. Shopbop has even more items now- I just hope they stay fantastic. Even the great stores are shutting down due to poor management and a declining economy.

Ordered a Tory Burch smartphone wristlet from Shopbop but there was some discoloration on the logo that was pretty obvious. Contacted customer service to have it return internationally and they made everything such a breeze for me. Within a week of returning my item, I received the replacement (which was in perfect condition) as I mentioned I would be away soon after.

The whole customer service experience was nothing but fabulous and I certainly would recommend to anyone who wants to have fuss free shopping and highly commendable customer service.

Superb selection of diff brands. On one shipment, I ordered a Marc By Marc Jacobs item and it was perfectly packaged and I received it in less than 3 days. However, they're shipping options are tricky. For Canadian customers, I highly recommend the Postal delivery option... it's not as fast as the Express delivery
With Shopbop Global option nor the Express delivery option, but there's a lesser chance your parcel will get wacked by import/brokerage fees with the Postal delivery option. I've erred by choosing the Express delivery option and was wacked hard! On a seperate order of another Marc by Marc Jacobs item, I chose the Postal delivery option and got absolutely zero import/brokerage fees... score! :)

I have had a horrible experience with shopbop.

I returned 3 dresses to shopbop that was from a store called Revolve. Total 650.00

The jumpsuit i bought from you was sent to thrift store Revolve. They immediatly sent me an email notifying me of the mistake. They sent back the jumpsuit and i am sending it to your company today to get the refund.

My problem is with the package i sent to you with the 3 dresses from Revolve. Nobosy knows anything. I have confirmation it was received there. I have sent dozens of emails

With pictures of the dresses. The tracking everything and all i get is, takes several weeks and no guarantee. I said i will pay for shipping.

Why cant they just get the package and send it back? If that was my jumpsuit i would have gotten the refund already. Whoever opened the package saw that it was not shopbop items. Why didnt i get a notice or why cant they send it back?

It does not take several weeks or months to do that. This is very upsetting

And i want to talk to. Supervisor and nobody connects me to them.

This is a reliable company and has to do the right thing and send me back those 3 dresses. It’s been since march 25 that i am writing and calling almost everyday and nobody seems to do anything. I cant even talk to a manager or supervisor. This is not right . I will escalate the matter to social media and amazon if i do not get a satisfactory answer. The other company revolve sent me an email. Sent the jumpsuit so i can send back to you for. A refund and your company absolutely nothing. Very upsetting I talked to Phoebe and she told me she cannot transfer me to a manager and told me that she will end the call because Shopbop cannot guarantee anything. And she hung up on me. That was the 9th call I have made and no response. I will pay for shipping the dresses back

My order was [protected]

Both recent encounters with shopbop service have been poor at best.
In February they reduced the price by half on a pair of jeans I had already bought ($124.50 -> $74.70). I received an email for it because you get emails when your favorites go on sale, regardless of if you had purchased them prior. After contacting them, they stated that since it was lowered 8 days after original purchase, they couldn't price adjust for me (seriously you can't adjust after 1 additional day?). Which was ridiculous because the literal same size and color was still in stock and I was within the return period of it still (Their price adjust policy is within 7 days and return period is 30 days, seems counterproductive if they still have the same size in stock). Since COVID started becoming an issue I decided not to go through the shipping hassle of returning then repurchasing despite being able to.

Then in April I bought a Final Sale item to boost myself to the next reward Tier as my birthday is in mid May. Checking their FAQ on their loyalty program I didn't see much wrong with doing it. Now it is 3 weeks after my purchase and I still didn't get boosted to the Silver tier for the 10% birthday discount. Upon contacting customer support, they told me that it takes 30 days for a purchase to get registered (which seems funny that they'll make that policy adhere to the return period 30 day policy, but not price adjustments). When asking where on the site it specifically states this, she looked into it and came back with "ya, I can't find that information anywhere in the FAQ or on the website sorry". I asked further if, since my item was final sale, and I couldn't return it anyways which their 30 day policy is enacted to avoid, could I be boosted to the next tier now so I can receive the coupon on my Birthday? Despite the purchase in April being a few days after the 30 day period and it being final sale, they basically said 'tough luck, we adhere to the rules' which they don't even have posted.

This has been one of the only companies I've bought from that is incredibly rigid with leeway. Whenever I've emailed Lululemon, Mother denim, Intermix, or Anthropologie for price adjustments they've even been willing to go slightly out of their stated ranges, within reason (even funnier that all of them have better policies than 7 days). I also have not had another company be so apathetic on orders/issues that are reasonable (If you don't state on your website how loyalty updates, and your 30 day policy is meant to prevent returns...yet someone purchased a final sale item 27 days before the birthday which wouldn't even be at risk for returning, it should be very reasonable to just bump them up in loyalty tier for their birthday reward.) Guess they care more about profit margins than being reasonable to their customers.

Be very careful with buying from them, if they reduce the price for the item you bought or are expecting your customer rewards they will be as strict as possible even if its pretty unreasonable.

I found a purse on Shopbop that I wanted to purchase (the price online was USD $298.00 and the purse is a Botkier Clinton Shoulder bag). They had "Free Worldwide Express Delivery" and since I was in Croatia for a bit (originally from Canada), I decided to place my order. Obviously there wasn't "Free Worldwide Express Delivery" to Croatia and the charges amounted to approx. More than half of the purchase price of the purse so I decided to return it (I must say that when I communicated with Customer Service they were very prompt at all hours and even weekends - when I was debating whether to keep the purse). When I told customer service that I wanted to return the purse they said shipping, etc would cost me as much as the purse! So, I decided to keep it (I actually had no choice!). However, when I finally received the purse it was so damaged - a large slit through the leather and the strap was broken - the strap I could probably have repaired somewhere at extra cost of course but the slit is irreparable. I contacted customer service again and explained the situation whereby they told me to send photos - which I did and... nothing! Absolutely no response whatsoever! It's been over 10 days and I keep on forwarding them the photos and asking what I should do and they haven't responded at all! What a rip-off and scam! I should have read the reviews before purchasing and am devastated that I didn't prior to purchasing! Just to reiterate - I was able to reach customer service when they were telling me that they would charge me additionally but now when I submitted the photos of the damaged purse they are completely silent! I wish I could post photos on this site to prove what a scam it is...

Please do not purchase from this site - do your homework and buy from another site that does not have bad reviews (with the exception of a few "fake" good ones I'm sure!). Shopbop is a SCAM!

I wish I did a thorough google search for Shopbop reviews prior to my purchase.
The Ad for Shopbop on google stated that it is 4.8 stars rating for reviews, but in reality, this company is trying to cheat their customers.
In bold writings it stated clearly on their website that they have free returns, which is huge for my online shopping experiences, because you never know how each gourmet and shoes will fit according to their style and cut. And yet, when I return the items 2 days after receiving it, they sent me an email after 10 days stating that it arrived at their warehouse and the refund is in process. They charged me for the return knowing that I am qualified for the free return requirements:
"30-DAY RETURNS (FREE within 15 days) A prepaid shipping label is included in all orders shipped within the U.S. Return arrives at Shopbop within 15 days of date of receipt (allow 7 days' transit time)"

I tried to email them with the overcharging via email, and guess what? The email got bounced back three times! Initially i thought i made a mistake with the email address, but in fact, the customer service email address doesn't even exist!
So I had to call to resolve this issue. I called the customer service to state my issue and the person who answered my call told me that the start of that 15 days free return policy is counting from the day I placed the order, which is not what they stated on the website (within 15 days of date of receipt)! OMG... they made it sound like they are doing me a favor for returning what they've overcharged me for. Not a single Sorry!
I have a feeling that they've always been overcharging customers for the "free" return shipping and hope that customer won't catch it or simply just didn't want to bother calling and go through this inconvenient process. There are better online shopping website and more pleasant experiences out there. DO NOT BUY FROM THIS WEBSITE, IT WILL GIVE YOU SO MUCH HEADACHE... such a waste of my time.

Problems with customs fee. They overcharge and if you refuse to recieve the package they will not refund you the full money of the product. I have been weeks in touch with customer service to find a solution and they just answer with a standard text. Seems like they don't even read my emails just the same information over and over without providing a solution

I had a really bad experience with Shopbop recently and I feel like I need to share it with everyone. I bought a pair of Agolde jeans for my wife in February 2022 and after only a month and a few wears, the skin on the jeans started to burst. We were really disappointed and decided to call Shopbop to see if they could help us out. We sent them some photos of the damage and explained the situation. We knew that most companies offer a guarantee of up to 6 months for clothes and 1 year for shoes, so we were hoping to get some kind of service or return for the item.

Unfortunately, Shopbop didn't offer us any kind of solution. They said that too much time had passed since we bought the jeans and that they couldn't offer us a return or any kind of guarantee. We were really frustrated because we hadn't even washed the jeans yet and they were already unusable. We couldn't believe that a company would treat their customers like this.

I'm going to look into whether it's legal to sell clothes with no guarantee at all. I live in Europe and it's really hard to imagine a company treating their customers like this. It's really disappointing because we had heard good things about Shopbop before and we were excited to try them out. But now we won't be shopping with them again.

I gotta say, my experience with Shopbop was not the best. I mean, if I could give them zero stars, I would. The return and refund process was so slow, it took almost three weeks! I wouldn't recommend buying from them if you don't want them to hold onto your money for that long. I placed an order on February 26, 2019 and received it on March 6th. Unfortunately, I had to return an item on March 7th. The return finally made it to their return center on March 20th. Now, I've shopped at high-end retailers like Saks, Neiman Marcus, and Nordstrom before, and they always process refunds as soon as they receive the return. But not Shopbop. They need FIVE days just to confirm that they received the return, even though the tracking shows that they did. It's March 23rd now, and I still haven't received a confirmation email from them, even though my return was delivered on the 20th. I used to be a loyal Shopbop shopper, but after this experience, I don't think I'll be shopping with them anymore. And neither should you!

I recently made a purchase on Shopbop, a well-known online retailer, for a pair of Puma Thunder sneakers in the creme Tan color. I was excited to receive my order and was pleasantly surprised when it arrived in just 3-4 days. However, my excitement quickly turned to disappointment when I discovered that they had sent me the wrong color. I immediately reached out to their customer service team in hopes of getting the correct color, but unfortunately, the size I needed was out of stock. I was really upset because I had my heart set on that particular pair of sneakers. In the end, I had to go through the hassle of returning the shoes for a refund.

Fast forward to last week, and I was once again searching for the same pair of shoes online. To my delight, I found that Shopbop had restocked the size I needed. I was thrilled and quickly placed my order. However, my excitement was short-lived as, once again, they sent me the wrong color. This time, I had to rely on a family member to return the shoes for me as I was not in Singapore at the time.

To their credit, Shopbop did offer me a $30 voucher to use on my next purchase. However, I'm not sure if I would be willing to take the risk of ordering from them again. It was such a disappointment to receive the wrong color twice, and it makes me question their quality control processes. Overall, I was left feeling frustrated and let down by my experience with Shopbop. #suchadisappointment :(

Shopbop is a website that I recently stumbled upon while searching for some new clothes to add to my wardrobe. At first glance, I was impressed with their selection and the prices seemed reasonable. However, after reading their return policy, I was left feeling disappointed.

The website boasts a "free return" policy, which sounds great in theory. However, upon further inspection, I discovered that you only have 15 days from the time you place your order to have the return back to them. If you don't meet this deadline, you will be charged a $10.00 shipping fee. To make matters worse, they also state that return shipping can take up to 7 business days, leaving you with a very small window of time to make a decision.

As a busy working mother, I don't always have the time to open a package, try on the items, and decide whether or not to keep them within 2-3 days. This policy has left me feeling frustrated and disappointed. Even when I have shipped the items back as quickly as I can, I still end up facing the fee.

In my opinion, a 15 day return window is simply not enough time. The industry standard is a 28 day return window from the time of delivery to when the return is mailed out. This is a fair and reasonable policy that allows customers to make an informed decision without feeling rushed or pressured.

Until Shopbop changes their return policy, I won't be shopping on their website again. It's a shame because they have a great selection of clothes, but their policy just doesn't work for me. I hope they take customer feedback into consideration and make the necessary changes to improve their service.

Si vives en Europa, te recomiendo que no compres en Shopbop. La página web no especifica que te van a cobrar impuestos en los aranceles, lo que hace que el precio parezca más bajo de lo que realmente es. Hay muchas otras páginas web de compras europeas o del país donde vives que no te cobrarán este impuesto y te permitirán cambiar el producto si no te queda bien. En Shopbop, "te permiten cambiar", pero para hacerlo, tienes que devolver el producto (lo que puede costar 20$ desde donde estés) y volver a hacer la compra (lo que puede resultar en que te cobren otra vez los aranceles y el costo de envío si la compra no supera cierta cantidad de euros).

Personalmente, compré unos pantalones en Shopbop y me costaron 70€ más 20€ de aranceles, lo que sumó un total de 90€. Sin embargo, cuando me llegaron, no me quedaban bien y si quisiera cambiarlos, tendría que pagar 50€ por la devolución, 6€ por el envío y otros 20€ de aranceles, lo que sumaría un total de 164€. Si hubiera comprado los mismos pantalones en un centro comercial, me habrían costado solo 81€.

En resumen, Shopbop puede parecer una buena opción para comprar ropa en línea, pero si vives en Europa, te recomiendo que busques otras opciones para evitar los costosos aranceles y las complicaciones para cambiar los productos.

Terrible Customer Service

I recently purchased a Cleobella bag from Shopbop and it was the worst shopping experience of my life. I waited for a whole week without any email confirmation or explanation. When I finally received my bag, it looked like someone had used it before. I was so disappointed and immediately sent an email to complain and request a return. However, I had to wait a long time before receiving a response. When I finally did, I was told that I couldn't return the bag because I didn't comply with their Terms and Conditions. I don't understand how sending a complaint email means that I didn't comply with their terms. I was so frustrated and disappointed that I didn't bother asking again.

Thankfully, a friend recommended a new website called fsession.com and I was able to purchase a trendy bag within 3 days. I don't need to waste my time looking for reputable websites anymore because I have Fsession. Their customer service is amazing and I received my bag in perfect condition. I highly recommend Fsession to anyone looking for a hassle-free shopping experience.

I've been a loyal customer of Shopbop for years and have spent a ton of money on their site. However, my recent experiences have left me feeling disappointed and frustrated. I ordered two items over two weeks ago and they still haven't shipped. I reached out to their customer service team via email and it took them four days to respond. When I called, I was told that the packers in the warehouse were too busy to ship my items and that they had no intention of doing so. This was after I was promised a shipping date by a representative the week before.

Shopbop promises 2-3 day delivery on their website, but this time they missed the mark. The estimated delivery date on my order was a week ago and my items still haven't shipped. When I asked the customer service representative to cancel my order, she told me that it would be difficult to do so. This is not the kind of service I expect from a company that I've spent so much money with.

I've had two bad experiences with Shopbop recently and it's enough to make me never want to shop with them again. It's a shame because I've always loved their selection of clothing and accessories. However, their poor customer service and inability to fulfill orders in a timely manner is unacceptable. As a consumer, I wish that US stores had the same protections as those in Australia. Buyer beware when shopping with Shopbop.

I recently tried to use the APP15 promo code on Shopbop's website for my first app purchase, but was informed that I had already made a purchase with them before. I received an email apologizing for the confusion and explaining why another code I tried to use didn't work. I responded to the email, letting them know that the code they referenced was not the one I was trying to use. However, I received a response from a different person stating that they do not honor that coupon for existing customers. This was very frustrating as it felt like false advertising.

When I finally received my order, I noticed that I was charged full price for the most expensive item, even though it was advertised as being on sale. I was disappointed that I didn't take a screenshot of the sale price, but I still attempted to communicate with Shopbop about the issue. However, I was told that they reviewed all purchases of that particular shoe during the sale and everyone paid full price. This did not explain anything and only confirmed that we all got screwed over.

Overall, my experience with Shopbop was not a good one. I usually shop at Revolve and I will be sticking with them from now on. Shopbop needs to learn from their mistakes and stop misleading their customers with false statements. It felt like a scam and I will not be shopping there again.

I recently made a purchase on Shopbop for some clothes to wear to a wedding event. At the time of checkout, Shopbop promised that my items would be delivered to me by August 30th, 2021. However, I was disappointed to find out that my items were not shipped via the usual DHL or FedEx, but through a different shipping provider called ECMS. As I read through other reviews online, it seems that ECMS is known for their inefficiency.

Despite my constant follow-ups with both Shopbop and ECMS, my items arrived many days late, long after my event. I was extremely disappointed with the poor service in terms of shipping and even more so with the appalling service recovery. As a loyal customer of Shopbop for over a decade, I expected better.

I requested that Shopbop cover the cost of return shipping since they failed to deliver on their estimated promise of express delivery. However, Shopbop refused to do so. This was very disappointing and left a bad taste in my mouth.

In the past, I have always received my items promptly through DHL or FedEx. However, my recent experience with ECMS was disastrous. There were hardly any tracking updates and my items were stuck in transit for the longest time. I would not recommend Shopbop to anyone who needs their items within a short time frame. Their delivery dates at checkout are simply unreliable and their promise of 2-4 days' shipping is evidently a sham.

Overall, I am very disappointed with my recent experience with Shopbop. As a loyal customer, I expected better service and a better resolution to my issue.

I never shopped at this store but somehow they had my debit card number and made a fraudulent charge. I locked my card and they tried to make another charge on my card. Being I have never shopped there, I'm guessing they are in the business of stealing?

I places an order 2 weeks ago, and Shopbop charged me immediately after the order confirmed. However, after that, nothing happens...The order said estimated delivery on Nov 30th, but it has not been shipped yet. I emailed to them 4 times, but no reply. Phone is always no response. Live chat is not available. As the order is not shipped, there's no refund or cancel option.

This is not the first time I use Shopbop, but definitely the last time.

I received an order and it turned out it didn't fit me. The quality was ok, had nothing against it.
I called them to find out what exactly I had to do to return the item (you know, all companies have their own rules for this).
They said I had to ship it at my expense, but the shipping cost will be refunded then. And they also promised to notify me when they receive the package. Ok, that sounded great.
I did what was needed. Today is 5th of December, I shipped the dress 7 weeks ago. No one called me, no one emailed me. When I call them, they tell me different stories and it seems like the hide something. I don't know what's going on. The package status says it was delivered, so it means they received it, however, I wasn't notified. What the hell is this?

I placed an order, waited for it to arrive for one month to open the box and realize you sent me wrong items?
I quickly emailed them about the mistake and they said they will refund only after I ship the items back. They were impolite and rude. I felt so awful when talking to me. Teach your staff how to talk to customers or you will lose your shady business. It already doesn't look trustful.
Moreover, this guy from the CS made a decision for me and simply canceled my order, even though I took some time to think. If you're so self-standing than maybe you will go to hell?

I bought two items from www.shopbop.com and had to return one item due to incorrect size. Customer service rep said that they were not able to send me a replacement and offered a refund and I agreed. That was better than nothing.
I paid for the return shipping and sent the incorrect item back. I waited patiently and I still am! It is now over a month and still no sign of my money! I can't contact anyone from customer service because they simply don't reply and I'm very unhappy with this situation. Shopbop is nothing but Chinese scam site, they should be out of business for scamming innocent people!

I was a first time customer and received the most terrible service you can imagine! Made an order and purchased a shirt from their store and received an incorrect order. Of course I contacted their customer service and asked for a replacement. Shopbop customer service rep asked me to provide pictures of the item and after they got the pictures they said they'll come back to me later. Four days later I received a message from Shopbop stating that my replacement request was denied. I wanted to know the reason and tried to reach them via phone. After I explained the purpose of my call I was put on hold for about 15 minutes and then they simply hung up. Horrible service! I will never buy anything from Shopbop again!