ShopbopI did not receive what I ordered

This review was posted by
a verified customer
Verified customer

I was a first time customer and received the most terrible service you can imagine! Made an order and purchased a shirt from their store and received an incorrect order. Of course I contacted their customer service and asked for a replacement. Shopbop customer service rep asked me to provide pictures of the item and after they got the pictures they said they'll come back to me later. Four days later I received a message from Shopbop stating that my replacement request was denied. I wanted to know the reason and tried to reach them via phone. After I explained the purpose of my call I was put on hold for about 15 minutes and then they simply hung up. Horrible service!! I will never buy anything from Shopbop again!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.