The complaint has been investigated and
resolved to the customer's satisfaction
ShopbopCharged wrongfully

I spoke with a customer service respresentative, Misty, who informed me that Shopbop received my return but I was deducted $30.00 because the box was damage and had the return label affixed to it. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from my return/exchange may result in a fee. Therefore, they have deducted $30.00 from my return for receiving the product back with postal stickers on it.

When I called them I informed them of the following:
1) When I purchased these boots and received them in the mail, I opened my package and the shoebox it arrived was already damaged. The previous customer used the SAME postal label I had used and affixed it on the shoebox, then returned it. I
2) When the boots did NOT fit me, I decided to return them and placed the shoes in the shoebox and pack it up in a brown box. The brown box I used was what I used to affix MY POSTAL LABEL so that I can return this product back to you. I did not use the shoe box to return this product.

Misty did not believe me and informed me that, 'they would never send products out like that' which I then informed her that they did, in fact, send me the box damaged and that I am being wrongfully charged!
She then refused to connect me to the Returns department because 'there was no way to reach them and it was better to just email them'.
I told her I did not understand since I am already speaking to a LIVE person and repeating something electronically would take longer.
I asked to speak to a supervisor so that this issue can be esclatated and resolved which she then stated that it is almost the 'close of business day and no one was available but she will follow up and call me tomorrow.

She did not call me the next day so I called back and another representative, Heather, said that she talked to Misty (after putting me on hold) and mentioned that she will call me back later today or the following day.

I still have not heard back from anyone.


  • lolyoulol222 Apr 25, 2016

    Mmmm... I love the smell of chargebacks in the morning.

    1 Votes
  • lolyoulol222 Apr 25, 2016

    They scam me out of my money and when I try to complain they deleted my posts on Facebook! They don't care about their customers and only want your $$$$$. Don't shop with them unless you don't mind seeing your money disappear in a blink of an eye. I had to file chargeback on this company in order to get my money back. They emailed me saying that I'm banned from shopping there but I don't give a rat's a** because they're frauds and I'll make sure no one ever shops there again! Scammers!!!

    0 Votes
  • Fs
    Fsession12 Feb 27, 2014
    This comment was posted by
    a verified customer
    Verified customer

    One of the best online shopping sites for apparel. I like their designs and fabric from like forever! Delivery charges are next to none and it's prompt too.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.