United States - 95630
716 Parkway, Suite 108, Gatlinburg, TN 37738, USA
I received the incorrect order wrong color wrong size. I sent them an email because their return policy said they will contact you with the return info. I never received an answer I called and the guy said he will send me an email I said do it while im on the phone with you because I have not received anything he then put me on hold and hung up on me. I called again my calls were directed to voice mail. I have not yet received a call or email. I will turn them in to the bbb (better bussiness breau) and I dont recomend them to anyone.
Placed order on 11/8/10 waited the 7-15days. 11/19 called several times on 11/19 and finally Raul answered...
I placed and order online on 24 Jan 2010 for a Mustang Collage hoodie. After placing the order that'...
I ordered a jacket on 11/22/09, order number 3218197. The post office received the order and tried to deliver on 11/23, but I was out of town for Thanksgiving. When I got back Tuesday USPS had returned the jacket to the sender because their 5 day limit expired. I did not think shop2wear had any liability at this point. I'll just contact them and have the jacket resent, I even offered to pay the shipping charge again.
I' have been tryimng to contact shop2wear for over a month now with no results. I've sent 5 or 6 support requests via thier online support page. I've never recieved ANY response. Trying to call the support telephone # is worthless. No matter which options you choose you end up being told no one is available to take your call. I f you try to wait for an operator you get sent to a maibox after 5-10 minutes. Leaving a message on that mailbox hasn't produced any response either.
At his point I feel shop2wear has basically stolen my money, all because they refuse to respond to any support request or complaint. I see from a websearch the this is not uncommon for shop2wear.
i placed an order more than a month ago and didnt recieve it they say 7-15 bussiness days to recieve the...
I ordered a jacket ($112) from them on March 19, 2008. After placing the order they said "please allow 4-6 weeks for delivery"...I guess they hope you forget the order?!? I waited and called after 6 weeks only to find out it is almost impossible to talk to anyone at the company. I left voice mails and sent two e-mails with absolutely no response. I then called and called until someone finally answered. The gentleman on the line told me that the order had shipped 5 days earlier and I was given a USPS tracking number. The number was pretty much useless as it says there was an electronic message that the package was ready for pickup (after it supposedly had shipped). This company is obviously a fraud and should be avoided.
I ordered the spiderman 3 nascar jacket children xsmall. No where on their website did they say that the item...
The return policy for this site is located under "HELP" and is very bad...they have a no return policy... They will not even exchange sizes.
You can only find this out by clicking on "HELP" at the top of page. They hide this very well by doing it this way and when contacted they then don't tell you it is under help that is on every page.
"Our exchange policy is no returns as stated on the Help page.
We ask the customer to read our policies on every page and specifically on the payment page before you place an order."
From an email from them.