CB Automotive Fueling and Charging Shell Complaints #1062-1081

Shell review: faulty shut-off valve on pump

1 comment

xxx777 of Anacortes, US

Jun 14, 2010 12:24 am UTC

Resolved

On June 12, 2010, after filling our car with gasoline, the pump shut-off valve failed to work. Gallons of gasoline spilled out of the nozzle while we desperately tried to get the valve unstuck. There was gas all over the ground and the car, and gas had splashed on our clothes and shoes. The attendant at least spread an absorbent material on the ground, but never bagged the nozzle nor placed an out of order sign on the pump. We asked for a refund on our credit card for the gas that spilled because of the faulty valve. It amounted to at least a $20 overcharge. This was denied us because "it was our fault" for letting the gas spill. We insisted that the attendant let us talk to the supervisor who wasn't there at the time. The attendant tried to get the supervisor on the phone but the supervisor wouldn't answer his cell phone. Since we were traveling and needed to get on home in another state, we left frustrated by the fact that another person or persons would likely have the same thing happen to them. The pump needed to be shut down and repaired. It would have been nice to get a "sorry, " if not a refund, for the mess and danger we went through.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

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khloee04

Jackson, US

59 comments

khloee04 of Jackson, US

Jun 14, 2010 6:28 am UTC

if you were standing right there and could not get the pump to stop they shouldnt charge you. if you put the pump on 'auto piolet' and walked away then yes, it is your fault. You are never to leave a pump unattended

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