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Sharaf DG review: extended warranty

M
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8:35 pm EST
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I write this to express my disappointment to sharaf dg ibn batuta mall. On October 2019 i purchased samsung note S10 with extended waranty. The lady who handle payment suggested me to buy extended waranty. She told me it will cover physical damage and battery replacement. But replacement only apply for 3 months if i purchase the extended 1 year warranty.

When my phone actually broke a month after i purchased, i went back to sharaf dg batuta mall but the customer service said, my waranty only cover extended software malfunction, and not physical damage.

I feel cheated my false information or lack of product knowledge given by the employee when i purchased it.

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