Sharaf DGbest price guarantee

R
This review was posted by
a verified customer
Verified customer

After reading in detail SharafDG's Best Price Guarantee Policy, I decided to buy a Fitbit watch from the store in Mushrif Mall (Abu Dhabi) knowing that the watch was significantly cheaper in Lulu in the same Mall.
SharafDG refused to honour the Policy and gave no end of lies and non-related excuses and are seriously in breach of the Policy. I have evidence to support my claims and read company policies as a profession and so it is clear to me that SharafDG is a dishonest company and does not abide by the policies that they have published on the wall within the shop!
I sent emails dated 20th, 25th and 28th December with all the details, photo evidence of the offer in another store, a copy of their policy and the receipts for the watch I bought. The most recent email has still not been responded to as there are no plausible answers other than to admit they are in breach of their own policy.
At one point SharafDG tries to claim that the product was not available in the Lulu store; however, I photographed it on the same day and again after this claim was made. There were plenty of identical watches available and so I know this was a completely made up excuse by SharafDG

best price guarantee
best price guarantee
best price guarantee
best price guarantee

  • Updated by Redseven77 · May 27, 2018

    It’s nothing to do with the gift card. Their Fitbit was 100aed more than it was available for in LuLu’s.
    Their policy is that you will receive double the difference if you find the same product available cheaper elsewhere.
    This is what happened but they clearly tell lies and have not honoured their own policy!

Responses

  • Ar
    Arsalaann May 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    from what i see, sharaf dg sold you for AED 350 only. how can you ignore the gift card?

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