Shake Shack review: Beware of tips using app
This review was chosen algorithmically as the most valued customer feedback.
After waiting about 10 minutes for cashier I placed order and paid via CC. The menu on the card machine was difficult to decipher what I wanted. Theres no clear option stating to tip. Cashier simply said hit one of the buttons. I clicked an arrow and after reading receipt realized I added a tip. Spoke to Mgr disputing the tip only to have Mgr tell me he cant reverse tip. Will not be using the cashier again to pay. Order from the self checkout machine in the restaurant instead. This was in NYC
Recommendation: Dont pay using cc from cashier station.
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